Kia Of Bradley

This was our first Kia purchase. We have been blown away by the overall experience. Our experience at Kia of Bradley was unlike any other car buying experience we've ever had in our life together (nearly 23 by the overall experience. Our experience at Kia of Bradley was unlike any other car buying experience we've ever had in our life together (nearly 23 years so far)! We have owned a Buick, a Ford, and 4 Pontiacs. Obviously, we have had a broad range of vehicle ownership and a long history of purchasing vehicles. This purchase experience was best by far. The staff could not have been nicer. They were funny, and knew the vehicles (we ended up with a Kia Sorento). We fully intend to recommend Kia of Bradley to our friends and family. We felt so empowered and satisfied when we left that we can still hardly believe the day was real! I look forward to a long and enjoyable relationship with a company that will do "whatever it takes". They understand that what that statement actually means is giving the customer what they need, not what you as the dealership want them to have. Love my Kia Sorento! More

I went to Kia of Bradley with my parents to purchase my first car. I test drove a few vehicles before I found the one I fell in love with, a used 2001 Saturn SC2. After sitting in the dealership for about first car. I test drove a few vehicles before I found the one I fell in love with, a used 2001 Saturn SC2. After sitting in the dealership for about 4-5 hours, I finally drove off with my new car. About a week later the assistant manager of this dealership called my parents and told them they needed me to bring the vehicle back because they "wrote the VIN # down wrong and needed us to sign some more papers". My dad asked them if we could bring it in the following weekend because I was going to leave to head back to school. The assistant manager insisted that we need to bring the car in that day, so my mom and I drove my new car to the dealership to "sign more papers and for them to get the right VIN #" The minute we walked into the dealership, the assistant manager took the keys out of my hand, got into my car, drove it into the garage, locked it in there, and kept my keys. He then brought us into an office telling us that they "messed up the financing" and wanted to charge me $321/month for 21 months instead of $189/month for 36 months (which is what I was paying before). I was in tears while sitting in the assistant managers office and all he could do was complain about how he "has to eat over $1000 in fees and has a car with an extra 400 miles on it (which in fact, I only put, at most, 200 miles on it)". This dealership had only 72 hours to notify us and change the financing according to the paperwork we and the dealership signed... They called us, brought us there under false pretenses, and stole my car well over a week past their 72 hour grace period. I will NEVER recommend this dealership to anyone. The only thing they are good at is scamming people! More

We went to Kia of Bradley to look at a used 2010 Kia Soul for our 22 year old daughter,when we got there it was sold, they tried to sell us on a new 2010 but it was out of her price range. We were told they for our 22 year old daughter,when we got there it was sold, they tried to sell us on a new 2010 but it was out of her price range. We were told they were surely be able to find a used one for us at a monthly payment she could afford, just give them a few days ( and a $1000 deposit to show that we were sincere). After 6 days without a call from Greg and numerous un-returned calls to Taylor our salesperson we started calling them, they supposedly tried to call us but couldn't reach us. On the seventh day when I called Greg he told us the one we wanted ( a green one) didn't show up at the auction but it would be there on Friday, I gave him my cell# and asked him to call me one way or the other....no call on Friday.... my daughter called Taylor twice on Saturday without a promised return call, When i called Greg late Saturday evening he told me he had a silver one, when I told him we didn't want a silver one he hungup on me. First thing Monday morning Greg was unavailable and Taylor was sick, so I talked to Nick the new car manager, I gave him our details about downpayment and monthly payment, he assured me to give him a few hours and he could make something happen "buddy", I gave him two hours and called... he was tied up with a customer..give him another hour..no call back. When I called the third time Nick asked for more time, I told him I was done I just wanted my $1000 back. His response was "come on in and we'll give you your money back. Later that evening when I got there the silver one was sold on Saturday and I was told they couldn't cut a check untill the next day. I have never been lied to as much, ignored and hung-up on as a customer in any dealings I have ever had More

They took a $1000 cash deposit from my daughter and used it to keep her waiting there over 4 hours. After it became clear they couldn't help her she asked several times for her money back so that she could it to keep her waiting there over 4 hours. After it became clear they couldn't help her she asked several times for her money back so that she could go buy a car from someone who wanted to sell her one. But instead of giving the money back they kept showing her one more thing instead. Finally they told her they had dropped her money ($1000 cash) in a safe that won't open until Monday. They did not even give her a receipt for the cash until the cops showed up. One of the things they did while they were stalling her was to have the saleswoman take her for a test drive in a car that then broke down 4 blocks from the dealership. I don't know whether they did this on purpose to get her off the lot without her money or receipt, or if this is just typical of the type of car that they sell. If you insist on doing business there, use a check. Giving these people cash is not a good idea. More