Kia Mall of Georgia

3.5 out of 5. I would have loved to give a five star review and with a heavy heart I fear I must report my car buying experience wasn't flawless. A lot of the experience very much met my expectations, review and with a heavy heart I fear I must report my car buying experience wasn't flawless. A lot of the experience very much met my expectations, however there were two things that marred the experience. To start the salesman was very friendly, personable, well informed and a pleasure to work with the day I purchased the vehicle. Initially I was told my first few oils changes, service and gas tank would not cost me anything which sounded like a complimentary feature. Later while signing I found this was a $1000 service tacked onto the financing of the vehicle. I did feel a little betrayed and would have liked more transparency on that. After leaving the dealership I also found my odometer was at 75 miles and not 10 like the contract stated. Not alarming, but just a small discrepancy. The major issues came the next day when I inspected the vehicles tires. I found one of the locking lug nuts completely missing on the driver's side front tire and the locking lug nut on the driver's side rear tire was loose and able to be removed by hand. I had to purchase two lug nuts and install them in order to drive safely. I called the next day and explained the situation and was told to come in when I was in the area. I committed to coming in the same day and further explained this experience was a hardship on me. When purchasing a brand new car and committing to a long financial relationship, I felt this type of situation was very irregular and I wanted to be made "whole". The emotional frustration, commuting to/from dealership for the correction, time lost from work and having to reschedule my day/etc. Essentially they did correct the issue, returning $10 to me for the cost of the lug nuts I purchased, however nothing beyond a blanket apology was offered for my inconvenience. I expressed earlier at minimum I thought my gas tank could be refilled (quarter tank = may be $15?). I left with the problem corrected, but did not feel anything was done to amend for the snafu, which had I not noticed, may have damaged my wheel over time or even put me in danger. I also felt someone in management should have come over, offered a full apology and made a commitment to prevent this kind of issue in the future. Also, due to the amount of time and personal inconvenience, I still believe more was in order than just returning to me the cost of two lug nuts. I am overall not completely displeased with my purchase, but I am not sure I feel completely confident I would purchase from this dealership again or recommend anyone. More

The dealership has always been accommodating to work with although I caution anyone to research Kia’s products because they have some terrible engine problems. although I caution anyone to research Kia’s products because they have some terrible engine problems. More

Do not let them rush you, shop around to get the best price because dealerships vary in the dollar amount of fees they charge, and thoroughly inspect the price break down at each place. Don't be shy ask price because dealerships vary in the dollar amount of fees they charge, and thoroughly inspect the price break down at each place. Don't be shy ask clarifying questions for line items you don't understand. They may give you one price for tag, title, fees. Ask for a breakdown. The salesman is there to make money off of you not to get you the best price. Jim Shorkey Gainesville Kia quoted $3000 less in my initial out the door price compared to Kia Mall of GA for the exact same 2023 Kia Sportage. Jim Shorkey Gainesville Kia was more honest in their sales than Kia Mall of GA who uses dishonest tactics to try and scam you out of more money. Required Charges: - Agreed Price of Car - TAX: GA Title Ad Valorem TAX (GA TAVT) (georgia.gov has an ad valorem tax calculator) - TAG: $20 TAG Annual registration - TITLE: $18 TITLE - If you buy/lease a new car there is a $3 GA MV Warranty Rights Fee which funds The Georgia Lemon Law which serves to ensure the manufacturer of your car repairs defects and if it cannot after a reasonable # of attempts it is found to be a “lemon” they must replace or buy back your car. FEES added by dealership: - Administrative Fees - charging over $25 ETR Fee - charging over MSRP OPTIONAL Additional Costs: -Prepaid Maintenance - Additional Warranties (like CAPJEN Paint Warranty) Natalie in finance when signing your paperwork will say "this is a warranty provided at no extra cost to you" and have you sign. Verify her statement before signing. Review your price breakdown thoroughly make sure your aren't paying for it. They may charge over MSRP for new cars which means you are paying over retail. Using the Sportage I was shopping for as an example. The salesman was William nickname Zorro. If they are honest they will tell you the retail price is $35,385 PLUS a market adjustment of $XXXX when they charge over MSRP. Kia Mall of Georgia is not honest, they will list the retail price on your "out the door price" higher so as not to alert you they are charging over MSRP in hopes you don't notice. Be sure to look at the price sheet in the window of the car vs the listed price on the offer. For the 2023 Sportage they listed the retail price as $37,385 when MSRP is $35,385 and didn't mention the market adjustment. If you don't want to pay over MSRP walk away. They automatically add in $999 prepaid maintenance to the "out the door price." Zorro/Williams was dishonest insisting this was not optional. It CAN be removed. Jim Shorkey Gainesville Kia did not automatically add that in. They automatically add in $1,405 for CapJen Registration which is a 5 year limited warranty - Paint Guard Warranty. Most importantly please note that there is a Manufacturers warranty already in place and this additional optional warranty does not cover manufacturer's defects, your Kia warranty will cover that. Zorro was dishonest misrepresenting it as a required fee. You DO NOT have to agree to adding this. If they insist and will not remove it find a dealership who won't try to scam you out of $1,405. Jim Shorkey Gainesville Kia did not automatically add this in. Ask for the paperwork read the coverage decide if it is right for you. Kia Mall of GA charged $599 for Administrative Services Fee/Documentation Fees. Jim Shorkey Gainesville listed $699 so this seems to imply it is a variable / negotiable cost. Kia Mall of GA charged $99 fee for ETR (Electronic Title Transfer). Unlike with the Temporary Tag they provide you there is no law preventing dealerships from charging customers a fee for ETR services. According G.I.A.D.A (giada.org) website the cost to the dealership per transaction is only $25. So anything above that is profit for the dealership. ETR is a tool available to dealers to allow them to submit title applications and TAVT payments to the customer’s county tag office electronically. As of January 1, 2018, all dealers in GA are required to participate in ETR to register a title. Jim Shorkey Gainesville Kia listed $195 for this service. More

Bought my 2014 Kia Soul at Kia Mall of Georgia and have had terrible engine problems for years. After many visits to the service department and many dollars spent following their recommendations, they fina had terrible engine problems for years. After many visits to the service department and many dollars spent following their recommendations, they finally agreed to replace my engine. However, I am now stuck paying for a rental car while Kia waits for a new engine to be shipped from Korea. This is day 44 of me paying for the rental and waiting waiting waiting for updates. My car is under warranty, so Kia should be paying for my rental or giving me a loaner until repairs are done. They won't even give me an estimate on when the repairs will be done, and claim it is out of their hands. So much for being a loyal customer. More

I bought a KIa EV6 from Jim Ellis Kia. Unfortunately that dealership is 50 miles from my home so when I had some issues with the battery charging only to 60-70% I took it to Kia Mall of Ge Unfortunately that dealership is 50 miles from my home so when I had some issues with the battery charging only to 60-70% I took it to Kia Mall of Georgia as they are only 10 miles from home. I have taken to them 3 times on the same issue, with 0 results. Every time they tell me that they have turned in a ticket to Kia. The last time I left it with them for 12 days and the 11th day I had to call them. They stated no response from Kia but they would contact Kia and be in touch. So out of 3 times in service I have never received a call back from this service department and I had to make the first call. The 2nd time it happened I followed up with the GM and he promised me this poor communication would never happen again. Well they had the car for 12 days and no call back. So this morning (3 weeks after picking it up) I contacted the GM and his response was Kia has not provided them a solution therefore I should contact Consumer Affairs! Really? What about the warranty since the car is 7 months old? He said there was nothing he could do. When I asked him about the poor follow up and communication he had no response…not even an apology! I then called Jim Ellis Kia and they have already called me back twice with schedules and their plan to deal with this problem including a loaner car, which was never offered at Kia Mall of Georgia. It’s one thing for a service technician not to communicate but when the Service Manager and General Manager offer this type of service it is totally unacceptable. I would never buy a car from these folks or allow them to provide service on a car, especially with leadership like this. Tom (Extremely disappointed) More

I am not pleased with this dealership what so ever. I bought a used car over 2 years ago (bought an extended warranty as well) to find out a week after purchasing it that my AC lines were clogged and w I bought a used car over 2 years ago (bought an extended warranty as well) to find out a week after purchasing it that my AC lines were clogged and water was flooding my floor board, I took my car in and was told service was too busy that day and to put a towel down in my floor board until they could get me in to fix the problem. A couple months ago, I took my car in about it burning oil and was then told my car has to blow up before they can do anything about. I am now broke down on the side of the road (was on my way to the dealership to have it looked at again) because they couldn’t fix the issue at hand the first time) am gonna have to pay for a tow truck out of MY pocket because this dealership is too sorry to fix the problem before it’s a bigger problem. If I could put zero stars I would, DO NOT BUY A CAR FROM THIS DEALERSHIP. More

How you practice your business is wrong. There is no reason for me to go into detail about my 2 experiences with your service. There is no reason for me to go into detail about my 2 experiences with your service. More

Advertising one price and then verbally giving you another. I found a car I was interested in buying online and since the price was listed on their web page I contacted my bank to get pre-approval for another. I found a car I was interested in buying online and since the price was listed on their web page I contacted my bank to get pre-approval for the amount. I went to go see the car and upon arriving I was greeted by a salesman. The salesman then advised there was a $7,000 mark-up due to the availability of the cars. Understandable with everything going on. My issue is that they are misleading people with their false advertising. Has I known the price they were truly seeking for the car I would not have had my credit ran nor wasted my time to go see it. It is not good business to draw people in under false pretense and im pretty sure it's also against the law. More

Advertises MSRP on website, does not address dealer mark up unless customer asks. "We may be able to work on pricing if you have a trade and use our financing." up unless customer asks. "We may be able to work on pricing if you have a trade and use our financing." More

Wow as I am reading the other reviews we should have done our homework before purchasing a vehicle here Bad Customer Service We got a Car Maintenance Plan but were not advised we needed to use it at th our homework before purchasing a vehicle here Bad Customer Service We got a Car Maintenance Plan but were not advised we needed to use it at their locations. 1k's of Kia dealers in the USA and we are locked into one for Oil Changes...etc.. No way we go Kia again Then when we go we are hot with out of pocket expenses because the Engine needed cleaning The hits keep coming Stay away More