We had an outstanding experience at Kia Mall of Georgia, thanks to our sales representative, Alex. After visiting half a dozen dealerships, we can confidently say Alex was head and shoulders above anyone else we worked with. His knowledge of the 2026 Kia Sorento Hybrid Prestige was truly impressive—he walked us through every feature with clarity and confidence, answering questions we didn’t even know we had. There was zero pressure, just genuine professionalism and a clear passion for helping us find the right vehicle. Alex made the entire process smooth, transparent, and actually enjoyable—something you don’t often say about car buying. If you’re in the market for a new vehicle, do yourself a favor and ask for Alex. You won’t find a more knowledgeable or customer-focused sales rep anywhere. Highly recommend Kia Mall of Georgia!

I took my car in for a tire rotation and do not believe it was done. They did not report it to Carfax if it was done and I never recieved an inspection report. So now I get service due notices from Carfax. I will NEVER take my car to Kia Mall of Georgia again!

My husband and I just bought our new Kia Telluride from here a couple of days ago and the process was so smooth. Nick Mullens was a pleasure to work with. He helped us find the perfect car for our family, gave us a great trade in value for our car, and even after the sale has been very helpful in helping us figure out the app. We appreciated his service.

I rated a 3 because I have we have had a couple of good experiences in the past, however, the last one was a real disappointment. When we purchased our Sorrento many years ago, it was a good experience although the person that we dealt with is no longer there (I wonder why). A couple of months ago, we made a service call and the service rep recommended to my wife a change in the cabin air filter rather than asking if the cabin filter had been changed. No knowing all of the details (such as it has just been replaced a couple of months prior), she agreed. So we ended paying for replacement of a clean cabin filter (why didn't the service tech question that when it was replaced, assuming he actually did replace it)? When I confronted the service rep with my issue, the response I got was 'Well, she approved it'. I agreed and stated that I wasn't trying to avoid paying for the service, I was concerned about the manner in which the issue originated. The reps attitude was one of indifference, not one of customer concern , an attitude I found most distasteful. A simple apology for the misunderstanding would have been sufficient, however, what I got was a haughty attitude that indicated to me that we were just another customer and he could care less. Since we live in the area, we will give them another shot but another such experience will eliminate them from future patronage. Note that I had to rate an individual for the review to post but Scott is not the one we dealt with - don't remember the name of the service rep we actually dealt with.

I bought a 2018 Kia Optima at this dealership, what a mistake that was.The car had a oil consumption issue that was never solved,Never will buy another Kia!Sold that xxx.I was told to just let the engine blow up.

Service department. Highly not recommended, asking me questions , one of them why I scheduled an appointment on my work day. Well I work 7 days a week, and I don’t have days off. Also why I didn’t schedule an appointment where my work is . It’s a brand new Kia 2026 , only few weeks old, and significant issues should be addressed that should not be happening in brand new car. The place does not provide loaner and diagnostics might take hours