Kia Autosport of Pensacola

Neil is. Rockstar! This was my 2nd Telluride purchased with his help! I will be back when ready for a 3rd. Rockstar! This was my 2nd Telluride purchased with his help! I will be back when ready for a 3rd. More

From the time we placed our order for our EV9, Neil was immediately attentive to our needs and was quickly available to answer all questions we had. This was months out and way before the car was manufactu immediately attentive to our needs and was quickly available to answer all questions we had. This was months out and way before the car was manufactured and he still treated us like we were already customers. When we went in to complete the deal, it was fast with all paperwork and Neil went over all the options and gadgets in the car. Highly recommend Kia Autosport and Neil Patel for anyone looking for First Class service when buying a new Kia! More

Fantastic. Totally hassle free experience. I was treated courteously and professionally by all involved. I would recommend this dealership to anyone. Neil w Totally hassle free experience. I was treated courteously and professionally by all involved. I would recommend this dealership to anyone. Neil was friendly,courteous, and helped to expedite the process. More

Great service from the service department. Always prompt and courteous. Kept me informed the whole time Always prompt and courteous. Kept me informed the whole time More

The worst service after sale. The service is not operated by Kia. They don’t give a crap. I will never Purchase another vehicle there. And advise you to do the same. Takes 2 month The service is not operated by Kia. They don’t give a crap. I will never Purchase another vehicle there. And advise you to do the same. Takes 2 months to get an appointment and 4 hours to change the oil. Disgusting customer service. Ultimately, the service mgr. is responsible. They hide the dealership ownership. More

Thanks Walter, for your excellent and courteous pleasant service Appreciate you guys Kia is the best and the only way to go service Appreciate you guys Kia is the best and the only way to go More

Let me tell you a story about Walter. As a Service Manager, he's woefully inadequate. I had tried to explain the warranty package I purchased and how in plain language it met my needs, on As a Service Manager, he's woefully inadequate. I had tried to explain the warranty package I purchased and how in plain language it met my needs, only for him to give ME the number for Kia's Warranty Dept, essentially doing his job for him. The Warranty Dept thought it was silly that this was even a conversation, as it was very clear my issue was covered. Now, as I endeavor to pass that info back to Walter, he's ducking my calls. Awesome, Walt. Thanks for your service. Oh! I forgot to mention the other part he's fixing for me, that I JUST changed. He claims because it's not OEM that it won't work...I'm not an electrical engineer, but I understand how a two-signal sensor works. He's charging me another $100 to replace a good part that will require me to come right back next week. Walt, you're a treasure... More

I wouldn't take my Kia to anyone else for service. I always get class A service and friendly faces. I always get class A service and friendly faces. More

If I could leave negative stars, I would. There aren't enough bad things to say about this KIA dealership, the quality of the car or the service provided. I took my car into to be serviced fo There aren't enough bad things to say about this KIA dealership, the quality of the car or the service provided. I took my car into to be serviced for a trip on 9/21 @ 8ish in the morning. My car was returned at closing. The service tech lied to my face that it was being serviced and it was taking longer because of recalls. Recalls...don't get me started about the number of recalls on the KIA. Anyway, I continued to see my vehicle sit in the lot while my service tech told me it was "being looked at", I finally pointed to my vehicle in the lot and said, "that one is being serviced" he said, "Oh, we have a few black Tellurides", I said, "I know my car". It promptly disappeared, hmmm. Anyway, after them having my car for 10 hours, all that was completed was an oil change, which it didn't need. It needed tire rotation, more recall maintenance and overall trip maintenance. These characters are all liars. From start to finish. NEVER buy a vehicle from this dealership. You will regret it! More