Kia Autosport of Pensacola

Car originally purchased out of state. Took it to Kia for warranty work. Car returned with damage caused by the shop’s incompetence. No one will return calls. When calling, I get transferr Took it to Kia for warranty work. Car returned with damage caused by the shop’s incompetence. No one will return calls. When calling, I get transferred to voicemails that do not identify the message recipient so the dealership claims they never received the call or blame the company responsible for their phone system. Returned car for repair only to receive car back with additional damages the dealership is now unwilling to repair in total because of the “extra work” done to make up for the original damage caused by their shop. Absolute horrible customer service! More

Terrible to deal with! !! Sold car from underneath me. I was driving 4 hours to go there. Then the manager says they are busy and someone else came back and bought the car !! Sold car from underneath me. I was driving 4 hours to go there. Then the manager says they are busy and someone else came back and bought the car. I even put in a credit app and offered to give a deposit. Go to a different dealer if you want good customer service!!! More

I've had interactions with both sales and service here and I find them to be straightforward and honest. Sales and service were both clear on what was expected, what I was getting, and what is considered and I find them to be straightforward and honest. Sales and service were both clear on what was expected, what I was getting, and what is considered usual service and terms of agreement. The amenities are not huge for waiting at this location, but that might be the only downside. More

Love doing business with these folks. Easy and enjoyable experience. Been doing business here for several years. Easy and enjoyable experience. Been doing business here for several years. More

Horrible business acumen. They are a little too comfortable with "harmless white lies". They are advertising a used car online that is exactly what I am looking for - if the d They are a little too comfortable with "harmless white lies". They are advertising a used car online that is exactly what I am looking for - if the description was correct. I spoke with one of their personnel and requested photos of the vehicle - there were none in the ad. After not hearing anything for a day, I contacted the dealership again, and once again requested photos. It seemed shady to me that someone couldn't walk to the car and take a pictures. Here I was, money in hand, ready to buy a car, and they couldn't send pictures?? This isn't 1991, they have a camera in their pocket. I finally received a reply saying the car sold. Okay. I get it it happens. I have continued to search for the car I want, and last night during a search, I saw where the car is STILL for sale. More lies. Do yourself a favor. Go somewhere else to buy. More

If I had known that car shopping was this easy I would have bought a car sooner. Thank you Neil and Kia Autosport for making this a comfortable ride! have bought a car sooner. Thank you Neil and Kia Autosport for making this a comfortable ride! More

We had a GREAT experience working with Neil Patel and we are really enjoying our new Telluride. We highly recommend Neil if you are in the market for a new KIA! are really enjoying our new Telluride. We highly recommend Neil if you are in the market for a new KIA! More

In January 2024, my 2017 KIA Rio was the target of an attempted theft which severely damaged the ignition and door locks. I quickly find out that multiple cities and states are reporting a surge in KIA attempted theft which severely damaged the ignition and door locks. I quickly find out that multiple cities and states are reporting a surge in KIA thefts, beginning in 2020. Summer of 2023 - KIA sends letters to Rio owners advising them of a greater risk of theft as the result of thieves utilizing a USB drive as shown in videos posted on various social media sites. My vehicle is 2017 model and this letter/recall did not apply to models made after 2015. However, the risk of attempted break-in damage is extremely high as the would-be thieves do not know the difference in year models. At KIA Autosport of Pensacola I find out that... A.) KIA is aware of the potential for damage as part of continued attempted thefts. KIA is emphatic that they are not responsible for any loss or damage as result of viral internet videos which depict the ease with which KIA vehicles can be stolen. B.) Numerous cities and states have seen an explosion of KIA vehicles being stolen, destroyed and dumped. This is the result of immobilization software not being installed in these vehicles. C.) Currently, several auto insurers will no longer insure these vehicles. Even if your vehicle is found, the possibility of continued attempted theft is a reality, eventually making this vehicle uninsurable and by extension, unsaleable. D.) Law enforcement in numerous cities (Houston, Atlanta, Memphis, Seattle, Columbus and Milwaukee) have issued warnings to KIA owners, even going so far as to tell KIA owners to not leave their vehicle parked for more than 5 minutes, even at home, they recommend you park it in your garage. E.) Voicing my concerns with Hayes about the very real possibility of another break-in as well as owning possibly an uninsurable and unsaleable vehicle, the conversation went like this... Me: "Why isn't KIA owning this? My car is going to be worthless and uninsurable, did you know that in some places insurance companies are no longer going to insure them?" Hayes: "Ma'am, that's not true, KIAs are sold everyday and there's nothing you can tell me about this that I don't already know, there's nothing else we can do for you, your vehicle is being repaired and you can pick it up next week." Me: "Yes, but KIA needs to be more forthcoming about this, people need to know, this is serious." Hayes: "Ma'am we're going in circles here, we're fixing your vehicle, that's about all we can do for you." Well, clearly there is a lot of about this that Hayes doesn't know. I asked why the dealership had not notified me, his answer was "that's for corporate to do, not us." When I asked why the dealership could not be more forthcoming with this information, since they're frequently sending me coupons for oil changes and actually calling me every few months to see if I want to trade in my car. Hayes told me, "Look ma'am, we're just a dealership, we just do what corporate tells us." KIA Autosport loves you when you're a buyer, but that's it. I noticed that most of the 5 star reviews were from people who had just bought their vehicles, that's why I say, just wait, you'll see. More

Working with Kia AutoSport has always been a pleasure. This is the second car that I have purchased from them and they are my top pick for dealerships in the area. This is the second car that I have purchased from them and they are my top pick for dealerships in the area. More

Neil is. Rockstar! This was my 2nd Telluride purchased with his help! I will be back when ready for a 3rd. Rockstar! This was my 2nd Telluride purchased with his help! I will be back when ready for a 3rd. More