Kia Autosport of Pensacola

I had a check engine light on and was greeted with a warm smile and Mike told me not to worry. They gave me a ride home, then called me a couple hours later telling me that they would have to keep the car ov smile and Mike told me not to worry. They gave me a ride home, then called me a couple hours later telling me that they would have to keep the car overnight and did I need a car to use. I said no I have one. The next day they called me around lunch and said I had a faulty part and they were in the process of repairing the car now. I said great. They called me later on letting me know the car was repaired and did I need a ride to pick it up. Fantastic customer service. Thank you very much!!!! More

I bought my 2022 K5 in May and I couldn’t be more pleased with my new vehicle! The customer service I received was beyond expectation. Everyone that helped me at Kia Autosport was fantastic and It will be th with my new vehicle! The customer service I received was beyond expectation. Everyone that helped me at Kia Autosport was fantastic and It will be the only car dealership I’ll be doing business with! More

I appreciate all the help that Ali did with me and his customer service was very owesome and I will send more people out to see him he did a wonderful job on helping me getting my new vehicle customer service was very owesome and I will send more people out to see him he did a wonderful job on helping me getting my new vehicle More

Terrible! We brought my grandson's Soul in for repair.They said they would look at it. My grandson sat there all morning. We left it , 2 days later still no response. He works, (2 jobs) so I loane repair.They said they would look at it. My grandson sat there all morning. We left it , 2 days later still no response. He works, (2 jobs) so I loaned him my car. This left me with no car. I am a 68 year old retired teacher, and my husband is in a nursing home. I cannot afford another car. This is a hardworking teenager! This happened before and they kept the car for months. We criticize teens, why can't we help them? Don't go here!!! More

2022 Telluride 57,000$ purchase and They can’t service Clicking Issue for 2 months out? Clicking Issue for 2 months out? More

Desmond is the MAN. Brought my mom in because she needed a new car - gave an aggressive trade in offer, super low pressure, solutions oriented guy. I was upfront with him and he returned the favor. That’s t a new car - gave an aggressive trade in offer, super low pressure, solutions oriented guy. I was upfront with him and he returned the favor. That’s the kind of respect car buyers deserve. 11 out of 5 stars. More

I was truly disappointed on my experience today. I was looking to trade my car in while a friends car was getting serviced and no one helped me. I was not greeted when I walked in and no one came to check looking to trade my car in while a friends car was getting serviced and no one helped me. I was not greeted when I walked in and no one came to check on me as I looked at cars. The staff did not seem to care and a young male standing in the front ignored me. I will never come looking for a car from here ever again. More

First time I did business with Kia Autosports in Pensacola in 2021 they did an oil change and did not tighten the drain plug. I lost a good bit of oil on the way home and the rest drained out on my Pensacola in 2021 they did an oil change and did not tighten the drain plug. I lost a good bit of oil on the way home and the rest drained out on my garage floor. They sent a mechanic out to tighten the drain plug and refill the oil and clean up the mess however no one from management ever contacted me to apologize. Second time I had to do business with Kia auto sport of Pensacola was for a recall on an electrical component. The first available date to come in was a month and a half from the time I called to schedule the repair. When I came for my appointment I waited two hours and then I was told they did not have the part and I would have to come back. When I came back the second time it took 30 minutes before they brought the car into the shop and then another hour to complete the work. Again, no apologies from management or offer to compensate me for my time waisted for their incompetence. More

Thanks to Neil Patel our purchase was easy and smooth!! Thanks again for your outstanding customer service. We was treated with such kindness from the moment we first walked in. I HIGHLY RECOMMEND Neil !!! Thanks again for your outstanding customer service. We was treated with such kindness from the moment we first walked in. I HIGHLY RECOMMEND Neil !!! More