Kia Autosport of Pensacola

I'm on my second Kia from this dealership. The first one the dropped off the rack while changing the oil, and had to fix the damage, the second and current had warranty things that I had to argue to get fix the dropped off the rack while changing the oil, and had to fix the damage, the second and current had warranty things that I had to argue to get fixed, and they wrecked this one too. When I went to sales to check on upgrading after they said I had all this equity, they tried to low-ball me. It's a bait and switch game. Their inventory isn't current on the website, and they are only interested in what they line their pockets with. I gave it a shot, but I'm done with Kia. More

Neil is AMAZING!! This is the 4th Kia I have bought through him/Kia Auto-sports of Pensacola and this time was by far the easiest vehicle purchase ever!! through him/Kia Auto-sports of Pensacola and this time was by far the easiest vehicle purchase ever!! More

Working with Neil ans Jessica at Kia was fantastic! They helped me find a beautiful new car I could afford. So excited! helped me find a beautiful new car I could afford. So excited! More

Neil was super awesome! He made the whole experience very easy for us and helped us every way that he could!! Would recommend Kia AutoSport to anyone! ☺️ easy for us and helped us every way that he could!! Would recommend Kia AutoSport to anyone! ☺️ More

This Service Dept SUCKS!!!!1) I had a notice from KIA This Service Dept SUCKS!!!! 1) I had a notice from KIA about a Service Campaign/Recall. They told me I had already had the item replaced. I hadn’t!! This Service Dept SUCKS!!!! 1) I had a notice from KIA about a Service Campaign/Recall. They told me I had already had the item replaced. I hadn’t!! Then at the end of my service they tried to upswell me on that very work! 2) They charged me for “wheel weights” and for “disposal of 2 tires.” No tire work was performed! 3) No MPI (Multi Point Inspection) was ever presented to me. At the Cashier desk I asked the Advisor and she said she’d see if one was done and if she could even print it out. 15 minutes she brought it to me. Now remember, I’m at the Cashier preparing to leave … there were items on there that I would have had fixed. “3 lights were out,” new “cabin filter” needed, new “engine filter” needed, among several other things engine & transmission relayed. NONE of this was relayed to me beforehand. Had I not insisted on getting a copy of the MPI I would not have know about this. 4) My clock was changed by 2 hours and my Trip-o meter was reset. 5) They washed my car (the wheels looked great!) but they didn’t touch the windshield. The exterior windshield was filthy!! 6) I had a “spit cup” in my console. While driving home I reached for the cup and it was wet on the exterior and part of my console was wet too. I followed the trail and found it had been spilled onto my passenger seat and covered by my coat. I understand an “accident” can happen but TELL ME IT HAPPENED. I would have cleaned it up if you didn’t want to. But HOW did the cup get out of the holder, spill into the seat, and then back into the console?? More

Under recall to replace the motor which they assured me would be a one day job. I’m going on 3 weeks with no car, no loaner and unhelpful service reps. I will never buy another Kia. would be a one day job. I’m going on 3 weeks with no car, no loaner and unhelpful service reps. I will never buy another Kia. More

Friendly, kept me informed. Will continue having service performed at the dealer. Waiting area clean and plenty of hot coffee, performed at the dealer. Waiting area clean and plenty of hot coffee, More

Annie from Kia AutoSports Pensacola was very professional, helpful and kind. She was very helpful with my car maintenance. professional, helpful and kind. She was very helpful with my car maintenance. More

Received a quote online that states “No surprises at the dealership” so I went in for a scheduled appointment. After speaking with the salesperson, sure enough a $4,400 fee was added to my surprise. Dishone dealership” so I went in for a scheduled appointment. After speaking with the salesperson, sure enough a $4,400 fee was added to my surprise. Dishonest upfront pricing just to pressure you in. More

The dealership and my salesman Bill Herder, were amazingly helpful and knowledgeable of the products. I had a 2022 Telluride built and Bill constantly kept me updated on the status and him and the s amazingly helpful and knowledgeable of the products. I had a 2022 Telluride built and Bill constantly kept me updated on the status and him and the staff worked to get me the best financing deal. I never once felt pushed or pressured to purchase something that wasn’t beneficial for me. Bill was constantly nice and professional and even helped me set up the tech in the vehicle after I purchased it which I greatly appreciated. I would definitely recommend Bill as a salesman to anyone needing a new or used vehicle. More