Keystone Volvo of Berwyn

Recently purchased my second pre-owned certified Volvo XC90. Nasir was helpful, honest and went above and beyond to make this purchase a wonderful experience. Will continue to use Keystone Volvo as our d XC90. Nasir was helpful, honest and went above and beyond to make this purchase a wonderful experience. Will continue to use Keystone Volvo as our dealership. More

Attentive customer service and follow through Earlier this summer I was in the market for a replacement SUV due to a total loss accident. I shopped three Volvo dealers for a specific model with a Earlier this summer I was in the market for a replacement SUV due to a total loss accident. I shopped three Volvo dealers for a specific model with all available safety features. Jordan Pavillard was able to locate the perfect demo car for me at a good price. I drove from Maryland to test drive the car and then back a week later to finalize my purchase. Jordan took all the time needed to make certain I was comfortable with the extensive technology and the car was delivered in pristine condition. Jordan was professional and attentive to my needs throughout the sales process. I would highly recommend both Jordan and Keystone Volvo More

Tough first service appointment I had a tough first service appointment for my 2018 Volvo XC90, but my interaction with Gregg McDougall was good. The reason I brought my XC90 in for I had a tough first service appointment for my 2018 Volvo XC90, but my interaction with Gregg McDougall was good. The reason I brought my XC90 in for service involved the need to repair a fuel vapor leak, which surprised me since the vehicle is less than a year old. I requested a loaner as the service required more than a day. The loaner only had a quarter tank of gas (no big deal I thought at the time). Then, I received a call from Gregg, who let me know right away my Volvo XC90 had been scraped by another vehicle when sitting in the dealership parking lot. My initial impression is that more care is not taken in serving customers and their vehicles (loaner with little gas in the tank and then XC90 is damaged). I had to pick up my XC90 for a business trip, so I need to schedule another appointment for a body shop to repair the right rear passenger door and quarter panel. I hope my first experience is not indicative of future service appointments and am eager to see my recommendation for the service center change from "no" to "yes." Gregg McDougall in your Service Department is personable, thoughtful, and seems reliable and knowledgeable. Gregg kept me informed about the service progress with my XC90 and took ownership for the accident that occurred with my XC90. I look forward to my future interactions with Gregg. More

Excellent Customer Service From the first phone call with my Senior Sales Associate, David Jurgensen, to the delivery of my Volvo at Keystone and questions beyond, I have had From the first phone call with my Senior Sales Associate, David Jurgensen, to the delivery of my Volvo at Keystone and questions beyond, I have had honest, detailed, customer service and eceptional follow through from David. To be honest, I was hesitant about buying a car through Costco (it’s my first car purchase) and now I can’t see buying a new car any other way. No hassle, no pressure, it’s true and easy to work with them. With my busy schedule, this was a perfect match! More

Terrible sales Managment Benjamin Stein should be removed from his position. He is not a leader that I would ever work for or recommend and friends/family to buy from. He said Benjamin Stein should be removed from his position. He is not a leader that I would ever work for or recommend and friends/family to buy from. He said to me personally that he “does not need me as a customer and hopes that I never return to HIS dealership ever again”. Several things to point out; A. Ben does not own the dealership, therefore he should never call it “His dealership”. Ownership should know about this as he is representing himself falsely. B. Any leader knows that you don’t make statements like the one he did. His words impact more than just me as a consumer. They impact everyone I come in contact with as I now take every opportunity to share this negative example of lack of leadership. C. Take some ownership of your emotions. How anyone can make a statement like this and then not realize the err of his words is incomprehensible. Own up to your mistake. A true leader would. I could go on and on about Benny, but honestly he’s not worth it. My recommendation is to at the very least demote him from sales to car wash attendant, that way he has no further interaction with customers. More

My car My experience at Keystone Volvo was very nice my Salesman Alan took his time and did not try to up sell me. All of the staff was friendly and helpful. My experience at Keystone Volvo was very nice my Salesman Alan took his time and did not try to up sell me. All of the staff was friendly and helpful. More