Keyser & Miller Ford Inc.

I purchased a 2010 F-150 which needed a steering rack installed to correct a tight turning. I took it back to them after about 15 days because the steering was still tight. They installed another steeri installed to correct a tight turning. I took it back to them after about 15 days because the steering was still tight. They installed another steering rack , but it did not correct the problem. They immediately ordered a lower steering arm and installed it the next day- this corrected the problem. They gave me a loaner car and repaired the truck for no charge. In my opinion, This is by far the best interaction/experience I have ever had with a car dealer, and I have purchased about at least 20 vehicles during my life. They are AWESOME! More

These guys are the best place to buy a car bar none. No haggling or nonsense like so many other dealers. As it turns out their service department has top notch as well. Can’t speak highly enough of this pl haggling or nonsense like so many other dealers. As it turns out their service department has top notch as well. Can’t speak highly enough of this place. More

Great dealership. Everyone was very professional and courteous. No hassle, willing to take the time to review everything and make sure you qualify to everything available. courteous. No hassle, willing to take the time to review everything and make sure you qualify to everything available. More

I just took delivery of a new 2021 F150 XLT. My salesman, Rick Gilbert was very helpful, extremely knowledgeable and was MORE THAN FAIR in offering the deal that I settled on. I ordered the truck salesman, Rick Gilbert was very helpful, extremely knowledgeable and was MORE THAN FAIR in offering the deal that I settled on. I ordered the truck in late March and took delivery in early June - exactly 10 weeks. Pretty good in this time of computer chip shortage! Keyser & Miller has ALWAYS been great to deal with as I’ve always used them for service on my previous F150. More

Excellent Sales Experience.No pressure, attentive when Excellent Sales Experience. No pressure, attentive when I wanted them to be. Sold me exactly what I was looking for and an extended warranty at a Excellent Sales Experience. No pressure, attentive when I wanted them to be. Sold me exactly what I was looking for and an extended warranty at a great price and didnt pressure me on the other extras, which they explained but let me decide if I wanted them without overdoing it. The entire process was surprisingly quick at 2.5 hours start to finish and I was driving home in my new vehicle. Definitely will be back in the future. More

The wonderful team at Keyser Miller Ford was super helpful and always readily available to answer any questions! Highly recommend! Love my new to me car! helpful and always readily available to answer any questions! Highly recommend! Love my new to me car! More

Took F150 in for state inspection. Video done by the mechanic pointing out various points on the truck is a great feature. Nice that he even remembered that he put brakes on the truck "recently" - was a mechanic pointing out various points on the truck is a great feature. Nice that he even remembered that he put brakes on the truck "recently" - was a year ago but he still remembered the vehicle. Replaced the original battery - almost 8 years out of an OEM item shows that Ford Tough is not just a sales pitch. More

Everyone was nice and they kept me informed about the work they were doing on 2 recalls from Ford and I got my car inspected the same day work they were doing on 2 recalls from Ford and I got my car inspected the same day More

First visit to the service department and was very pleased. Great customer service and excellent communication. Service performed was excellent as well. Thank for your help! pleased. Great customer service and excellent communication. Service performed was excellent as well. Thank for your help! More

As of 2 weeks ago I was pretty much Undecided on which Make/Model suv I wanted. As I was searching online I came across the Velvet Red Jeep Grand Cherokee-Altitude & thought ...YES, That's It! However the Make/Model suv I wanted. As I was searching online I came across the Velvet Red Jeep Grand Cherokee-Altitude & thought ...YES, That's It! However the 1 I test drove was 1.5hr away in NJ 😣. At onset, I didn't get to meet with the person I was told to ask for so I Already felt Uncomfortable like All Eyes were on me. With literally 10-15min left to closing this man wants to make a rush buy because it's the last sales day of February. Ummm, No that's Not happening Right Now unless the price comes down Significantly or you wait until my credit updates in 4days 🤷‍♀️. Needless to say I drove back home without the vehicle 😫 but I was even more Determined to continue my search & find the Velvet Red Jeep Grand Cherokee Altitude elsewhere & cheaper because I was told there Wasn't One! Low & behold 3days later I find a 2017 @Keyser Miller Ford...35min away from where I live 😳. Although I was looking for 2018, the 2017 still had majority of the features I wanted, less miles & priced lower 😍. I submitted the online inquiry, got a text response saying it was still available & a link to watch a full video walk around of the Jeep 😲. I called & asked about doing a Quick test drive before work & was told to ask for Rick Gilbert. I got there a few minutes behind but I Actually got to meet with the person I was told to ask for, the Jeep was in front of the bldg waiting on me & after test driving, I was pretty much sold. Mr Rick didn't hound me about coming inside to talk....he gave me his card & simply said , "Give Me Call when you have time, Be Safe & Have a Good Day". He Heard, Understood & Respected that I didn't have much time for anything else but a test drive. I still wanted that 2018 in NJ (a few features the 2017 didn't have & more time left on the Warranty) but Keysey Miller Ford won me over with the smallest of details & Not to mention, another $1,000 less on the price when I made it to the Finance Dept 3days later 😍😍😍 More