I think keyser & miller is a great dealership. Rick Gilbert handled the process professionally and in a very friendly way. I would not hesitate to purchase a vehicle from keyser & miller again. Thanks Rick for everything.

Have been going to Keyser Miller for a few years and have never had a problem. The last group of service advisors and manager were very upfront and honest. This time I brought my Explorer in for an inspection and oil change. Was texted that everything was GREAT with the inspection but was recommended that I do a coolant flush, brake flush and fuel injection flush. After originally saying no thank you, I was guilted into thinking I should get them and since nothing else was needed during the inspection I elected for the coolant and brake flush which right or wrong I have never had done in any car I’ve owned. Halfway through the flush, I was texted again saying that it was almost done, and at my next visit I would need rear brakes and rotors, and also possibly shocks that were starting to leak? I asked how the inspection was GREAT and why this wasn’t said first because I would’ve rather paid for new brakes now and he told me since they were good for a couple months that he thought the flushes were more important. Obviously, that should’ve been my decision to make and also seemed slimy considering he upsold me on the flushes I never would have got. when I came to pick up the car still angry about the deceit and asked about the service advisor and manager I dealt with in the past I was told they were gone and part of the problem was everyone is new. The new manager asked what he could do to make it right and gave me ford points equivalent to an oil change and that was it. When I went back in the next day to tell him what I thought he could do to make it right after I read the inspection report saying front and rear brakes were both needing to be replaced soon. I said I was willing to have both replaced at your shop and what could he do pricewise to make it right? If it was even close I would have stayed a customer and done it but he proceeded to give me a quote that his best price out the door was $500 more than another shop. So needless to say I will never be back and even though I have never left a review in my life I feel the need to help people steer clear of their service department. Whatever turnover in the service department has taken place really is bad for the dealership. All new service advisors and a new service manager along with whatever mechanics were left over….do yourself a favor, just save yourself money and aggravation and take your Ford somewhere else.

Keyser & Miller Ford has serviced my Ford Escape since 2014. We have found them to be thorough, professional, and reliable. I especially enjoy the repair video they send during and after my visit. Nancy

Rick Gilbert (salesman) is a pleasure to deal with and has always gone the extra mile to even insure that I am happy with the service.

Dealership was very professional and helpful In reviewing the truck and explaining the operation of all the options. Our salesman Anthony Razzi was very helpful throughout The sales process and helping setting up phones and ford phone app. And going over all options and controls of the truck

Keyser Miller is a wonderful dealership for servicing your used vehicle, they even send you a video of them checking out/going over your vehicle, telling you what it needs and why, while showing you. You can see into the service area from the office area. You can even talk to the service manager, if you need too. They are all great, caring people, and do a great job!