Keyser & Miller Ford Inc.

Please read FIRST Have you ever see a magic trick and wondered how its done? Well I am that guy that tells you how it IS done. My sales rep Jake is awesome ! He does ev Have you ever see a magic trick and wondered how its done? Well I am that guy that tells you how it IS done. My sales rep Jake is awesome ! He does everything he said he will do. He is a great salesman. The finance rep, Bob is a whole other story. The paperwork is pretty standard until you get to the financing part. Bob pulls out this 2 foot brochure of extended warranty information. You don't get to look at it, he shows it to you from across the desk. I declined the service and then he shifted into scaring my wife that we NEED this, for piece of mind. My favorite part is when Bob does his best acting job of trying to fold this brochure, because it has so much coverage, its so hard to fold up. His exact words are" they don' t make these brochures easy to fold up". At this point, I called a friend, who is in the business for over 20 years and asked him if I needed this coverage. He said no. He told me to ask him some questions on what does it cover. I asked Bob does it cover software updates because he told us this car has a lot of electronics and you want coverage on this. Well, it doesn't cover it. I really don't know what it covers, because I did NOT get a brochure because it was his only copy. So the bottom line is I paid almost $2k on coverage I didn't want. Do you homework or get your own finance before hand. More

Good buying experience great service. Service on my 2012 Boss302 purchased at Keyser Miller Ford have been trying. The Service Department kept me informed all the way. In the end they mad Service on my 2012 Boss302 purchased at Keyser Miller Ford have been trying. The Service Department kept me informed all the way. In the end they made sure all repairs were completed to my satisfaction. More

Ford + Dealership Mary Stevens and Mary Bentz make an excellent team, kind, and courteous, best customer sales experience in the area, know own several trucks for our b Mary Stevens and Mary Bentz make an excellent team, kind, and courteous, best customer sales experience in the area, know own several trucks for our business and will continue to buy from Keyser Miller in the future, keep up the good work and thanks for always finding the right truck for us. SN More

Borderline criminal Their service department quoted me a cost of $650 and a time frame of two days to fix an issue with my 2012 Ford Escape, which I told them, and they c Their service department quoted me a cost of $650 and a time frame of two days to fix an issue with my 2012 Ford Escape, which I told them, and they confirmed, was related to TSB 14-0157. While I initially (ignorantly) approved, I contacted several sources and realized I was being ripped off. I called them back three hours later and was told the car was "already halfway done," with the service that was done so far (draining the a/c system) being completely non-indicated by the TSB. I had to pay $150 just to get my car back. I proceeded to a Napa store, purchased a resistor for $22, and installed it in a half hour. They were going to charge me $650 and keep my car for two days, to fix an issue that could be, and was, fixed for $22 and a half hour of time. If they had simply checked the resistor they would have easily seen it was deteriorated and that a new one would have the issue fixed. That they didn't, and tried to fabricate $650 of work, is reprehensible. More

Highly Recommend! I had the best most relaxing car buying experience of my life today! Keyser Miller Ford and Mike Machion in sales did an +A job. Loving my new Esc I had the best most relaxing car buying experience of my life today! Keyser Miller Ford and Mike Machion in sales did an +A job. Loving my new Escape and I would recommend them to anyone! More

Wonderful Experience I had a very positive experience dealing with this dealership. Especially dealing with Holley. She was very patient and accommodating. Unfortunately, I had a very positive experience dealing with this dealership. Especially dealing with Holley. She was very patient and accommodating. Unfortunately, they didn't have any used Escapes available in my price range at this time, but if they had I would have no hesitation dealing with them. Holley even offered to help me with cars I found elsewhere if I needed it. She was amazing! Thanks so much! More

Stay away! The buying process was fine it was everything after that which is a nightmare. Within a week of buying our 2005 ford escape from this dealership the c The buying process was fine it was everything after that which is a nightmare. Within a week of buying our 2005 ford escape from this dealership the car began to shake when we were driving it and one of the tires started to lose air and go flat (no puncture just defective). When we took it back to the dealership they replaced the defective tire but informed us the tie rods were rusted out and needed to be replaced and they were going to charge us!! Only a week before they inspected the car and sold it to us! After several angry phone calls they agreed to do the work for no charge. Not long after the engine blew! I now have a very expensive lawn decoration curtesy of keyser miller ford. We called the dealership for weeks about the engine and none of phone calls were returned. To add insult to injury the tire went flat again. It pains me every time I look at the car just rusting away in our driveway and each time we make a car payment. My advise to any potential used car buyers Stay Away!!! More

OUTSTANDING DEALERSHIP! CHARLIE,MARY AND DAVID WENT OUT OF THEIR WAY TO MAKE SURE I WAS SATISFIED WITH MY PURCHASE TO ME THAT MAKES A SATISIFIED CUSTOMER CHARLIE,MARY AND DAVID WENT OUT OF THEIR WAY TO MAKE SURE I WAS SATISFIED WITH MY PURCHASE TO ME THAT MAKES A SATISIFIED CUSTOMER More

Long story here... I bought a certified pre-owned 2007 ford Freestyle with 45,000 miles on it from Keyser Mileer Ford about 4 years ago. 2 years after i purchased, the transmission died, and I was told th ford Freestyle with 45,000 miles on it from Keyser Mileer Ford about 4 years ago. 2 years after i purchased, the transmission died, and I was told that it would not be covered under my warranty. Three weeks later after I found that 3 different transmission companies would not work on my car because it had a CVT transmission in it, I called Rick from the dealership to see if he had any ideas. After putting me on hold, he informed me that I was miraculously covered, even though I was told I was not 3 weeks before. So, Keyser Miller Ford had my car for about 3 weeks, and replaced the transmission. (Side note - I was assured that Keyser Miller Ford would do all the work on the car at the dealership. However, I found a tag on my keys from a transmission place in Norristown. Obviously, they sent it out.) Fast forward 18 months, and my car starts to act up, making sounds and not being able to shift just like before. I immediately call Keyser Miller Service to tell them what is going on. The new transmission that I was told came directly from ford 18 months ago, was not under warranty because my car had 101,000 miles on it. At the time the transmission was replaced, the car had 78,000 miles on it. So, the first transmission lasted a whopping 33,000 miles and the second transmission lasted an incredible 28,000 miles. I asked the service person on the phone, Nick, if it was normal for a car to need 2 transmissions in that amount of time and miles. His response was "absolutely not." When I asked if they or Ford would do anything for a customer who has owned 5 fords, he said no because the car was 1,000 miles over 100,000 miles. So, I had the car towed to Keyser Miller Ford hoping and praying that they would tell me that I was wrong and that the transmission was fine, and there was something else wrong with the car. Unfortunately, I was right, and the car would need a new transmission and the estimated cost would be between $5,000 and $6,000. The Kelly Blue Book Value on a 2007 Freestyle was $4500 for good condition. No one in their right mind would pay that for a transmission that would likely only last another 18 months. In the end the actual price I was told by Nick in the service department would be $6700. (Side note - of all the service people I have ever dealt with in my 35 years of car service, this man was the most arrogant, ignorant, and rude.) My next step was to call Ford Customer Service. Surely, they would want to make right on this. Being as I have been a loyal Ford customer for over 35 years. Wrong! I got the same answer, "We are terribly sorry, but the car is too old and has too many miles on it." The next thing the woman said gave me a little hope. She said, "You should go back to the dealer, and I am sure they will give you a very good price to trade your car in and purchase a new one from them." I did just that, and I was told, since the transmission is so expensive to fix, they could offer me only $500 for my car that should be worth $4500. Local junkyards gave me quotes from $575-$655. So, I guess Keyser Miller figured they could get another $155 out of me. So much for a fair trade in value. Needless to say, I had a junkyard pick my car up, and I am now searching for a new car. When I went to retrieve my keys from the service department to turn over to the tow service, I was charged $75 for the diagnostic test that was done. The service person informed me that they were giving me a deal in only charging $75 as the normal price is $100. Wow! What a great discount, so generous of them. I will never buy another Ford, and I will certainly do everything I can to warn people about the poor service I received at Keyser-Miller Ford in Collegeville, PA. If you have a Ford Freestyle with a CVT transmission, trade it in now as it will only cause you problems! And by all means, stay away from Keyser Miller Ford if you want to deal with people that will treat you with respect and decency. More

Employee I worked with,Mary Stevens,is highly knowledgeable person,all my questions were answered promptly and correct.Car prepared for sale,been waiting for me,when I arrived and looked as good, knowledgeable person,all my questions were answered promptly and correct.Car prepared for sale,been waiting for me,when I arrived and looked as good,as new.All paperwork was done fast and without any mistakes.Will highly recommend this dealership to all my relatives and friends. More