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Keyes Woodland Hills Buick GMC Cadillac

Woodland Hills, CA

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108 Reviews

6133 Topanga Canyon Boulevard

Woodland Hills, CA

91367

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108 Reviews of Keyes Woodland Hills Buick GMC Cadillac

April 04, 2019

Outstanding Quality Of Service And Staff The honesty of the staff and quality of service I always receive is the reason why I drive across town through traffic for anything my Escalade needs. More

by Ben9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessy and Sam
March 30, 2019

Outstanding salesman and dealership staff Highly impressed with the way our salesman listened to us and helped us get the car we wanted. He returned our calls promptly and gave us the inform More

by Satisfied customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William Tuck
March 30, 2019

Confusions on dealings left a bad taste After dealing with manager and thinking we had come to a certain agreement, we found out that it was different at the time of signing. It's not the fi More

by Getfitnla
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don, Biyon,
Mar 31, 2019 -

Keyes Woodland Hills Buick GMC Cadillac responded

Thank you for taking the time to write a review for Keyes Woodland Hills GM. We are very sorry you feel you had a bad experience at our store. If you are open to having a conversation about it, our General Sales Manager, Joe, would love to speak with you. Please give him a call when you have a moment (818)348-4352. Thank you, Keyes Woodland Hills GM (818)348-4352

Mar 31, 2019 -

Getfitnla responded

Joe was helpful in getting to make things right. However, there's only so much he could/would do. We had asked for the dealer "add-ons" that were already in the car to be included in the price as promised when Don said to me over the phone "No, you have to pay for those separately" Non the less, we paid an additional $300 to get certain alarm install and we yet have to hear from them to get it activated.

March 14, 2019

Efficient dealership service department The service department is courteous and works to give you satisfaction. They fixed my brakes for me, changed the oil and gave me a clean car. They we More

by Rosa21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Mauck is excellent
March 10, 2019

Premium Service Easily scheduled mileage-based service for a Saturday, using the myGMC app installed on my iPhone. The dealership confirmed by using all of my preferr More

by Iron Canyon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Papazian
February 24, 2019

Service Excellent customer service and attention to client’s request. Service representative Allen addressed all my requests and timely updated me on the stat More

by Jam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allen Escobedo
February 22, 2019

Great service Allen our advisor was amazing and was able to complete the repair on my terrain. Very happy for his kind deamonor too. My car was ready when promised More

by Isabella
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allen
February 03, 2019

Service The Service Department at Cadillac Keyes in Woodland Hills has great customer service and is always quick and professional. I’ve never had an issue i More

by Blu27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan
January 29, 2019

Denali A/C Great service by Allen and team. Ensured the service was covered by extended warranty and communicated effectively so that I could manage my day. Car More

by JP12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allen
January 23, 2019

Poor End to end service / Lemon I leased a vehicle that turned out to be a lemon by GM, and they won’t take responsibility and take the car back as requested by GM. I am left in limb More

by Mahalo41
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not applicable
Jan 24, 2019 -

Keyes Woodland Hills Buick GMC Cadillac responded

Hi Marco, It was a pleasure speaking with you earlier today. As promised, I am working very hard to get this issue resolved for you. You will be hearing from us very soon. Thank you, Kandace Gregory (818)348-4352

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