Keyes Toyota
Van Nuys, CA
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361 Reviews of Keyes Toyota
I had no issue with my service. But then, 3 days later, I received an email which incorrectly stated, "We noticed that while you were here, we recommended that your [vehicle] needed But then, 3 days later, I received an email which incorrectly stated, "We noticed that while you were here, we recommended that your [vehicle] needed the items below which you chose to postpone at that time." But, no one ever suggested anything to me at any time. (??) More
I bought my car from Keyes Toyota less than 2 weeks ago and has had issues that Keyes Toyota were unable to solve: - rattling engine noise at cold start. They cleaned the throttle body but is still maki and has had issues that Keyes Toyota were unable to solve: - rattling engine noise at cold start. They cleaned the throttle body but is still making noises; - brake noises. The brakes makes a loud noise at cold start. When I test drove the car, it didn't make this noise. I had to make 2 visits to their service department, one of them I left the car overnight. The service guy I spoke to said this noise is normal. I have owned cars for over 24 years and am aware this noise isn't something normal - it's either a faulty or a cheap part they put in. Overall I'm very unhappy with my purchase. More
My Service advisor (John) was knowledgeable and immediately diagnosed the problem. Keys is a great dealership, and I have been buying cars from them and using their service for over 30 years. They immediately diagnosed the problem. Keys is a great dealership, and I have been buying cars from them and using their service for over 30 years. They are outstanding. More
Great and very courteous Staff. Was greeted as soon as I arrived (before they opened) and was taken care of by Armani for sales and then Francisco for the paper work. Great people. Was greeted as soon as I arrived (before they opened) and was taken care of by Armani for sales and then Francisco for the paper work. Great people. Thank you so much Armani for all of your help and promptness. Armani on the spot. Thank you all. Drove from San Diego to do business with Keyes Toyota. More
I don’t want to say that keyes toyota in general but some of the employees are dishonest and don’t care about the customers. And also I brought my Car there because I decided to buy out my lease and so the d of the employees are dishonest and don’t care about the customers. And also I brought my Car there because I decided to buy out my lease and so the dealer told me that they will check the car and everything but then 2 days after my car broke down because the battery was bad. So I was wondering what did they really check over there. More
These people are amazing. Nice attitude and helpful, very good customer service! I would definitely recommend this service department and dealership to all friends and family! Nice attitude and helpful, very good customer service! I would definitely recommend this service department and dealership to all friends and family! More