Back

Keyes Toyota

Van Nuys, CA

3.8
361 Reviews

5855 Van Nuys Boulevard

Van Nuys, CA

91401

Directions

By Type

361 Reviews of Keyes Toyota

August 10, 2022

It's a great place to have your vehicle serviced. The staff is very respectful and kind. I have been going there for many years. More

by shalom7eb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hudson Wallbank
Aug 12, 2022 -

Keyes Toyota responded

Thanks for the 5-stars! We appreciate your time!

August 10, 2022

I had no issue with my service. But then, 3 days later, I received an email which incorrectly stated, "We noticed that while you were here, we recommended that your [vehicle] needed More

by squirlyt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I don't care to state employee's name
Aug 15, 2022 -

Keyes Toyota responded

We apologize for the miscommunication, and we would like the opportunity to look into this further for you. Please email our General Manager at jsarvey@keyestoyota.com at your earliest convenience. Thank you for your time.

August 08, 2022

They were very kind and did their job professionaly. I was happy to be there and get my car in good condition More

by Lusine Yentryan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hudson Wallbank
Aug 10, 2022 -

Keyes Toyota responded

Thank you for the great review and for choosing us to service your vehicle. Safe travels!

August 04, 2022

I bought my car from Keyes Toyota less than 2 weeks ago and has had issues that Keyes Toyota were unable to solve: - rattling engine noise at cold start. They cleaned the throttle body but is still maki More

by Seal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kenny
Aug 10, 2022 -

Keyes Toyota responded

We are so sorry for the inconvenience and for how this situation was handled. If you would like to discuss this further, please feel free to email our General Manager at jsarvey@keyestoyota.com. Thank you for your time.

August 04, 2022

My Service advisor (John) was knowledgeable and immediately diagnosed the problem. Keys is a great dealership, and I have been buying cars from them and using their service for over 30 years. They More

by dirtylouie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John
Aug 10, 2022 -

Keyes Toyota responded

That's great to hear! Thanks for the 5-stars!

August 02, 2022

Great and very courteous Staff. Was greeted as soon as I arrived (before they opened) and was taken care of by Armani for sales and then Francisco for the paper work. Great people. More

by todomarco
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armani in sales A+++++ & Francisco in Finance A+++++
Aug 04, 2022 -

Keyes Toyota responded

Thanks for the 5-star rating! We appreciate your business and look forward to seeing you again!

July 31, 2022

I don’t want to say that keyes toyota in general but some of the employees are dishonest and don’t care about the customers. And also I brought my Car there because I decided to buy out my lease and so the d More

by Gege
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Vahl
Aug 01, 2022 -

Keyes Toyota responded

Thanks for bringing this to our attention and for sharing your feedback. We apologize for the inconvenience and we would be happy to discuss this matter with you further. Please email our GM at jsarvey@keyestoyota.com.

July 30, 2022

These people are amazing. Nice attitude and helpful, very good customer service! I would definitely recommend this service department and dealership to all friends and family! More

by Ali Akhavan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Nejad
Aug 01, 2022 -

Keyes Toyota responded

Ali, Thank you for choosing us to service your vehicle! We appreciate the kind words regarding our staff, and we look forward to seeing you again!

July 29, 2022

I would like to recommend this place because of their quick response, excellent communication, and ther patience. More

by hebin8923
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hudson Wallbank
Aug 01, 2022 -

Keyes Toyota responded

Thank you! We're glad you had a good experience. Please reach out if you need anything else.

July 29, 2022

We were provided with courteous, pleasant and professional service. the facility is nice and appealing. More

by tobgy
Recommend Dealer
Yes
Employees Worked With
Eddie Sanchez, Service Dpt.
Aug 01, 2022 -

Keyes Toyota responded

That's great to hear. Thanks for the review!

Aug 01, 2022 -

tobgy responded

Keep the good work!

Aug 01, 2022 -

tobgy responded

Keep the good work

...
11
...