Keyes Hyundai

Great, fast service! George was very helpful,, made things happen for me quickly and efficiently. Very nice. He listens to what you need and delivers. Thank you George!!! George was very helpful,, made things happen for me quickly and efficiently. Very nice. He listens to what you need and delivers. Thank you George!!! More

HORRIBLE EXPERIENCE, I LEFT BEYOND PISSED OFF WARNING.. DO NOT BUY A CAR FROM THIS DEALERSHIP.. DO NOT TRUST THEIR WORD, WEBSITE OR ADVERTISEMENTS, INCLUDING AUTOTRADER. THEY WASTED 6 HOURS OF M WARNING.. DO NOT BUY A CAR FROM THIS DEALERSHIP.. DO NOT TRUST THEIR WORD, WEBSITE OR ADVERTISEMENTS, INCLUDING AUTOTRADER. THEY WASTED 6 HOURS OF MY TIME ON A SATURDAY.DON’T HONOR CORPORATE SPECIALS OR PROGRAMS. BEWARE OF THE “ADD-ON’S”. THEY ARE CLASSIC SCAM ARTISTS. I called keyes Hyundai on a Saturday morning, I expressed interest in a vehicle. I gave them all of the information they needed. I told them what Hyundai Corp lease deal I wanted, the exact vehicle on their lot I was interested in. I gave them my VIN, pictures and payoff amount of my trade in. There was nothing I left out. They told me to come on up. They could make it happen. I told them I was coming from far away, they told me to come in. I showed up, they looked at my car, I saw the car I wanted to lease and I sat down for the ensuing car dealership grind. The lease deal on the Hyundai website was $3889 down plus tax and license and $349.00 per month. I have attached the docs below. The first payment the sale manager came back with was $569.00 per mo.. OMG. How do you get from $349.00 to $569.00? They told me I was upside down on my car for $1,000.00. I told them I would pay that difference on top of the down payment already required, in cash. The sales manager then came back with a payment in the HIGH $400’s. OMG. They had supposedly added over $3100.00 of Add-on’s to the car that I didn’t need or want. They added $795.00 for an aftermarket car alarm by Karr Security, door trim guard protectors, and paint protection). Honestly, I saw and felt the car, it didn’t have the protection film on it yet. The vehicle already comes with a factory alarm, why would I need another alarm? Furthermore, the Karr alarm is an aftermarket alarm module that can be removed, if it was even installed yet. The Door trim protectors do not cost $795.00, even if they were installed. I told him that I didn’t want any of those add on’s. I simply wanted the vehicle listed as is on their website (shown in attachment) and the corporate lease deal offered by Hyundai (also show on attachment). The sales manager made two more trips to the “Finance office”. Each time he came back, I would ask specifics about the numbers, he honestly couldn’t explain what was in the payment. He was only concerned with how much I wanted to pay per month, which was clearly defined on the Hyundai Corporate website. He finally came out and told me that he wouldn’t sell me the car without the add-ons and he only had 3 of those cars left and they wouldn’t make enough $$ from the Hyundai Corporate lease offer. That was the only honest statement he made all day. The original sales person disappeared. I didn’t see him after the 1st round of number talks. I got in my car and drove home. I drove 4 hours total and wasted 2 hours in the dealership. I wasted over 6 hours of my time, on a Saturday, because of their tactics and dishonesty. Remember, I explained and told them everything I was looking for in detail before I even got in my car. Honestly, I think this is a huge case of false advertising. See the attached Hyundai lease special and their dealer website listing. However, the most criminal part was telling me to come up after I had disclosed everything I was looking for… **CRIMINAL** Someone owes me 6 hours and a Saturday back.. I wonder how Hyundai Corporate will feel about these tactics. I’m pretty much ready to go buy a Chevy Bolt after this experience. More

Great Service at VN Hyundai I always ask for John Shaw and Shaun Chater for all the service and maintenance for my SUV. Both have been my go to guys for many years. I always ask for John Shaw and Shaun Chater for all the service and maintenance for my SUV. Both have been my go to guys for many years. More

Routine service People are friendly except some intimidating looks when you first arrive, jimmy is always great and accommodating. The center is clean and comfortable People are friendly except some intimidating looks when you first arrive, jimmy is always great and accommodating. The center is clean and comfortable with delicious coffee. Recommended. More

First visit for recalls They handled my visit professionally and friendly and provided a neat service within a reasonable time. Unexpected car washing was definitely a plus a They handled my visit professionally and friendly and provided a neat service within a reasonable time. Unexpected car washing was definitely a plus alpha. The waiting area inside was clean and quiet with complimentary fresh coffee, bottles of water, donuts and apples. More

Reliable Service Center I like the waiting area, it's comfortable as I wait for my service. It tends to take a little bit longer than I'd like however everyone is nice. I like the waiting area, it's comfortable as I wait for my service. It tends to take a little bit longer than I'd like however everyone is nice. More

routine maintainance Great service! Hassle free! 5 stars for John Shaw! Will always come to this service center. They gave me Shuttle service to my work and going back to Great service! Hassle free! 5 stars for John Shaw! Will always come to this service center. They gave me Shuttle service to my work and going back to the service center. More

Great Service Quality service in a timely manner. I get in and get out and Sam Song always keeps me up to date with what my car needs and will need in the future, t Quality service in a timely manner. I get in and get out and Sam Song always keeps me up to date with what my car needs and will need in the future, thank you. More

Excellent Service I had an appointment for an oil change. Previously it had taken an hour, but I was advised it might be 2 hours because it was Monday. I had worked 2 I had an appointment for an oil change. Previously it had taken an hour, but I was advised it might be 2 hours because it was Monday. I had worked 2 12 hour overnight shifts and was exhausted. I was going to bring it back another day, but Jordan told me he'd do what he could to get it done quickly. He did what he said, and I can't thank him enough. You guys are the best. Thanks More

Excellent Fast service and was well communicated with while waiting. Was approached by a sales person named Richard about trading in my vehicle for a new one. W Fast service and was well communicated with while waiting. Was approached by a sales person named Richard about trading in my vehicle for a new one. Will contact Richard when ready to make the move. More