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Keyes Hyundai
Van Nuys, CA
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2,014 Reviews of Keyes Hyundai
I have worked with John shaw every time I Have had my car serviced at Keyes Hyundai. I can't think of one complaint everything has always been up to my standards and I will continue to come to Keyes for my s serviced at Keyes Hyundai. I can't think of one complaint everything has always been up to my standards and I will continue to come to Keyes for my service and repairs. John always makes sure my car is kept in tip top shape so I can have my car running for a very long time time. More
The staff at Keyes Hyundai are great. I had my car to 2 other dealers and they couldn't figure out the problem. John and Sean took the time to figure out the problem and repair it correctly the first time! other dealers and they couldn't figure out the problem. John and Sean took the time to figure out the problem and repair it correctly the first time! Thank you very much More
I was driving my son to school and the car started to shake from the engine area of the car. I pulled over and the check engine light came on and luckily I was close to Keyes Hyundai. I drove in to the s shake from the engine area of the car. I pulled over and the check engine light came on and luckily I was close to Keyes Hyundai. I drove in to the service area without an appoinment and Marc greeted me and asked how he could help. I told him about the problem and he checked me in right away. My son was with me and Marc was very nice to him- he gave my son a pair of Hyundai sunglasses and a light up necklace which my son loved. Marc turned a somewhat scary and frustrating situation in to an easier one. He arranged for a shuttle van to take my son and I home. The driver was polite and drove us home within minutes. It was only about two hours later that Marc called telling me what the problem was and that it would be fixed shortly. About an hour later he called saying the car was ready to be picked up. They replaced a coil and even washed the car for me. He again arranged for a shuttle van to pick me up and I was back at the dealership before noon. Marc again greeted me and I sgned the work order for the part which was under warranty and I was off to continue my day. The entire process was made easy by Marc and the drivers which seems to be the way Keyes Hyundai operates. I would recommend Keyes Hyundai for service and if possible try and talk to Marc Pasco but it seemed like all the people at Keyes were great. More
Marc was a polished professional that took the time to understand my needs and to communicate everything with me clearly so that I understood the whole process. I have never had a better service consultan understand my needs and to communicate everything with me clearly so that I understood the whole process. I have never had a better service consultant, and my brakes were done the same day with no appointment! More
I am a quiet, young, Indian, student, woman usually going to the dealer or any car related thing is intimidating. This time however it was different. Chip was very friendly and immediately puts people at e to the dealer or any car related thing is intimidating. This time however it was different. Chip was very friendly and immediately puts people at ease. He clearly explains everything being done to your car. It was very quick and easy getting the service on my car. I have being going to Keyes Hyundai since I bought my car in 2007. The car is doing great and the service here is great too. More
Getting your car repaired is not always an enjoyable experience. Keyes made it very painless for me. John was able to get my car repaired quickly so I could be back on the road ASAP. My car is how I do experience. Keyes made it very painless for me. John was able to get my car repaired quickly so I could be back on the road ASAP. My car is how I do my business so this is very important to me. Kudos to Keyes Hyundai for the great service! More
I have a 2011 Genesis Coupe that needed service and I heard about Keyes Hyundai having great customer service. As soon as I arrived i was greeted by Jonh Shaw. I was impressed with how courteous and help heard about Keyes Hyundai having great customer service. As soon as I arrived i was greeted by Jonh Shaw. I was impressed with how courteous and helpful he was. I was taken care of right away. All my questions were answered in a timely manner and my vehicle got serviced promptly. I also want to thank the tech that worked on it Ricky Robles. He did an amazing job and i am grateful for keeping me on the road! I definitely recommend Keyes Hyundai to any owner looking for great customer service! Thanks! More
I had very bad experience at LAX Hyundai, Corporate customer service contacted Keyes, they not only took our problems and fixed all of the issues that LAX created , but also followed up on all of the customer service contacted Keyes, they not only took our problems and fixed all of the issues that LAX created , but also followed up on all of the problems and either fixed or investigated them to good outcome. We came for service of our Veracruz, but turned around and also negotiated and bought a 2013 Veloster from them. We hope this level of service will continue. More
Hyundai have excellent customer service. Leo Aleman one of the representatives was very helpful and very attentive to the customer's needs and request. I greatly recommend him for a commendation for a job of the representatives was very helpful and very attentive to the customer's needs and request. I greatly recommend him for a commendation for a job well done. Rosalina Cruz More
When I came in to get my Sonata checked up, I had no clue what I was doing. Marc was incredibly helpful from the minute I stepped into the dealership and I was so impressed by his extensive knowledge and his what I was doing. Marc was incredibly helpful from the minute I stepped into the dealership and I was so impressed by his extensive knowledge and his amount of professionalism throughout the entire process. I look forward to recommending this location to friends and co-workers and I hope that they're lucky enough to get the same level of assistance I got from Marc. More