Keyes Hyundai

Excellent job! Good customer service. The employees are very accommodating, very helpful and friendly. I like the way they treat the customers very nice. Good customer service. The employees are very accommodating, very helpful and friendly. I like the way they treat the customers very nice. More

My first scheduled maintenance for my new Kona EV was great! Carlos made sure I understood what would be looked at and answered questions I had about my new vehicle. The wait time was reasonable and with great! Carlos made sure I understood what would be looked at and answered questions I had about my new vehicle. The wait time was reasonable and with WiFi and power options, I was able to get some stuff done. More

Willie was very good. He was clear about everything and made it a simple and easy experience. He was clear about everything and made it a simple and easy experience. More

from making an appointment by phone to pulling up at 945 for my 10 am service, 2/1/23 all employees were courteous, efficient and knowledgeable. My service advisor Willie Burr took great care of me and I wa for my 10 am service, 2/1/23 all employees were courteous, efficient and knowledgeable. My service advisor Willie Burr took great care of me and I was on my way well within the time he said it would take. More

It was great, we had hot chocolate, then turned on a movie using the free wi-fi! we had a 3-4 hour wait but it almost felt like 30 minutes! movie using the free wi-fi! we had a 3-4 hour wait but it almost felt like 30 minutes! More

Easy and fast turn in at appointment time. Service was excellent and as requested. Service staff was friendly and courteous. Service was excellent and as requested. Service staff was friendly and courteous. More

Everyone at Keys Hyundai Van Nuys was very friendly and helpful and my car was waiting for me when I came to pick it up helpful and my car was waiting for me when I came to pick it up More

Super efficient and loved getting the annual warranty covered check up. Nothing beats "no cost" today and friendly staff (Carlos) to handle it. covered check up. Nothing beats "no cost" today and friendly staff (Carlos) to handle it. More

I was there to do the service but John Shaw let me wait more than 20minutes doing nothing. The lady was helping me first and she told me to wait for John and I heard they are talking about mileage and John more than 20minutes doing nothing. The lady was helping me first and she told me to wait for John and I heard they are talking about mileage and John told her we can not do it so I told her lady that it shows maintenance come up on screen and she told me to wait so John will help me after he is done is other customer. I was keep waiting until he comes but I show him in his office in while and not helping me so I got off from car and asked him why you are helping and he raised up his voice and telling me that I told you we can't so I told him that lady told me to wait. If that was the case then he should come up to me and explain why and do not wait so I would not waist my time. He was very rude and it is my first time that the dealership service dept. was that rude and raise voice to customer. "John Shaw" is not the person to serve customer. Very bad attitude. Because of him I ruined my day and also I will never buy the car at this dealer. More

Great service! Love my 2020 Hyundai Elantra and will continue to purchase Hyundais in the future. Love my 2020 Hyundai Elantra and will continue to purchase Hyundais in the future. More