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Key Scales Ford

Leesburg, FL

4.6
1,602 Reviews

1719 Citrus Boulevard

Leesburg, FL

34748

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1,602 Reviews of Key Scales Ford

March 24, 2021

Fred & Diane were great from the start to the finish. There was no high pressure sales, just very honest and very informative. They both were very professional and wanted to make sure that we were happy. More

by shubee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diane Davis. (5 Star), Fred Almonte
Mar 25, 2021 -

Key Scales Ford responded

Good morning, we are so happy to hear about your 5-star experience! We greatly appreciate your business and look forward to your next visit with us!

March 23, 2021

I went to Key Scales looking at a completely different vehicle and happened upon a Ford Expedition that was exactly what I wanted. Fred, Randy, and Don worked with me on the price. The entire experience w More

by MBowles26
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Almonte, Don Garrett, Randy Lofton
Mar 24, 2021 -

Key Scales Ford responded

We are so happy to hear that you had a great experience with us! We truly appreciate your business and look forward to your next visit!

March 21, 2021

I had a wonderful experience at Key Scales Ford. From the moment I walked in, I was treated with friendly, yet highly professional, care with great attention to detail. Diane, Fred, and Michael are top notch More

by Kay.peebles
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Diane in Sales Department, Fred Almonte, Don Garrett
Mar 22, 2021 -

Key Scales Ford responded

Thanks for the superb review! We love treating each of our customers with the kindness and gratitude that they deserve. If you ever have any future automotive needs, our team will be thrilled to serve you.

March 15, 2021

Received excellent service for my purchase of a 2021 Mustang GT convertible from Fred Almonte Sr. Was no pressure, very helpful, i would go back to him anytime.I highly recommend. More

by Dreiner5649
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Almonte
Mar 16, 2021 -

Key Scales Ford responded

Thank you for such a great review. It was such a pleasure serving you! See you next time!

March 09, 2021

My salesman, Fred Almonte was very informative when I was looking at a used vehicle and then purchasing. He explained everything I needed to know and carried through on the paper work that needed to be done. More

by Michael
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Almonte
Mar 15, 2021 -

Key Scales Ford responded

Thank you, Michael, for sharing this wonderful feedback! We are proud to provide you with the exceptional service you deserve! We greatly appreciate your business and look forward to your next visit with us!

March 01, 2021

Keith did a great job for us along with Manager Mike Davidson. I would purchase from them again as in this is my second purchase from them. More

by cgino
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Bolton, Michael Davidson
Mar 03, 2021 -

Key Scales Ford responded

We are so grateful that you left us such a great review! We take pride in bringing all our clients the customer service that they deserve. We can’t wait to continue to serve you.

February 25, 2021

Fred is the best! He went out of his way to find an Edge with light leather seats and light exterior in the model Edge that we wanted. He goes the extra mile in customer service. More

by Pawood45
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Almonte
Mar 01, 2021 -

Key Scales Ford responded

We appreciate your loyalty and patronage. Thanks for leaving us a 5 star review. We are ready to continue meeting that standard time after time that you visit us.

February 23, 2021

Friendly and great to work with when purchasing a vehicle. Fred, Randy, and Brandy are very professional and a worth of knowledge. I would recommend this dealership. More

by Steve Bichler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Almonte, Randy Lofton, Brandy Morris
Feb 25, 2021 -

Key Scales Ford responded

Steve, thanks for the superb review! We love treating each of our customers with the kindness and gratitude that they deserve. If you ever have any future automotive needs, our team will be thrilled to serve you.

February 13, 2021

Worst experience I've ever had at any dealership. Brandy isn't truthful, Brian And Brandy don't care about customer satisfaction. 3 days of being lied to about the status, finally just picked up my car and More

by slhgalen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brian, Brandy Morris
Feb 18, 2021 -

Key Scales Ford responded

Our team is committed to making customers happy and providing proper expectations. We understand that you were unhappy with the timeframe and decided to pick up your vehicle without any work performed. We did not lie to you. We pride ourselves on honesty and integrity. We wish you luck with your future Ford needs.

Feb 18, 2021 -

slhgalen responded

No effort was made to get the job done in any timely manner. No one offered a loaner. Brandy hemmed and hawed, claiming our car was next in line, on Thursday, but it didnt make it into the service bay til noon Friday. Brian just sat back in his chair, staring hate at me for not shutting up about the total lack of care/service. Seriously, I'll sell the car before letting Key Scales pretend to service it

February 10, 2021

This is the second car I have bought from Key Scales and highly recommend them. No pressure, no stress. Fair, friendly, personable and HONEST throughout the entire interaction. More

by Edge
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Almonte
Feb 16, 2021 -

Key Scales Ford responded

Thank you for sharing this wonderful feedback! We are proud to provide you with the exceptional service you deserve! We greatly appreciate your business and look forward to your next visit with us!

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