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Key Scales Ford

Leesburg, FL

4.5
1,598 Reviews

1719 Citrus Boulevard

Leesburg, FL

34748

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1,598 Reviews of Key Scales Ford

March 09, 2021

My salesman, Fred Almonte was very informative when I was looking at a used vehicle and then purchasing. He explained everything I needed to know and carried through on the paper work that needed to be done. More

by Michael
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Almonte
Mar 15, 2021 -

Key Scales Ford responded

Thank you, Michael, for sharing this wonderful feedback! We are proud to provide you with the exceptional service you deserve! We greatly appreciate your business and look forward to your next visit with us!

March 01, 2021

Keith did a great job for us along with Manager Mike Davidson. I would purchase from them again as in this is my second purchase from them. More

by cgino
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Bolton, Michael Davidson
Mar 03, 2021 -

Key Scales Ford responded

We are so grateful that you left us such a great review! We take pride in bringing all our clients the customer service that they deserve. We can’t wait to continue to serve you.

February 25, 2021

Fred is the best! He went out of his way to find an Edge with light leather seats and light exterior in the model Edge that we wanted. He goes the extra mile in customer service. More

by Pawood45
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Almonte
Mar 01, 2021 -

Key Scales Ford responded

We appreciate your loyalty and patronage. Thanks for leaving us a 5 star review. We are ready to continue meeting that standard time after time that you visit us.

February 23, 2021

Friendly and great to work with when purchasing a vehicle. Fred, Randy, and Brandy are very professional and a worth of knowledge. I would recommend this dealership. More

by Steve Bichler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Almonte, Randy Lofton, Brandy Morris
Feb 25, 2021 -

Key Scales Ford responded

Steve, thanks for the superb review! We love treating each of our customers with the kindness and gratitude that they deserve. If you ever have any future automotive needs, our team will be thrilled to serve you.

February 13, 2021

Worst experience I've ever had at any dealership. Brandy isn't truthful, Brian And Brandy don't care about customer satisfaction. 3 days of being lied to about the status, finally just picked up my car and More

by slhgalen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brian, Brandy Morris
Feb 18, 2021 -

Key Scales Ford responded

Our team is committed to making customers happy and providing proper expectations. We understand that you were unhappy with the timeframe and decided to pick up your vehicle without any work performed. We did not lie to you. We pride ourselves on honesty and integrity. We wish you luck with your future Ford needs.

Feb 18, 2021 -

slhgalen responded

No effort was made to get the job done in any timely manner. No one offered a loaner. Brandy hemmed and hawed, claiming our car was next in line, on Thursday, but it didnt make it into the service bay til noon Friday. Brian just sat back in his chair, staring hate at me for not shutting up about the total lack of care/service. Seriously, I'll sell the car before letting Key Scales pretend to service it

February 10, 2021

This is the second car I have bought from Key Scales and highly recommend them. No pressure, no stress. Fair, friendly, personable and HONEST throughout the entire interaction. More

by Edge
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Almonte
Feb 16, 2021 -

Key Scales Ford responded

Thank you for sharing this wonderful feedback! We are proud to provide you with the exceptional service you deserve! We greatly appreciate your business and look forward to your next visit with us!

February 03, 2021

Just bought a Ford escape from Key Scales. I have to say it was one of the easiest non pressure car purchases my husband and I have ever made. Our sales person, Fred Almonte, was one of the nicest people y More

by violet
Friendliness
Recommend Dealer
Yes
Employees Worked With
Fred Almonte
Feb 04, 2021 -

Key Scales Ford responded

Customer service is always at the heart of each and every interaction our team has. This is why we are so elated to hear that you had such a good experience at our dealership, Violet. Our staff is ready to serve you whenever needed!

January 29, 2021

Everyone at Key Scales were great to work with. Fred sold me a 2021 F-250 Tremor. Super friendly and made the sales process painless. Received a great price for my trade-in. I would recommend this de More

by Stephen J.
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Almonte
Feb 04, 2021 -

Key Scales Ford responded

Thank you for such a great review, Stephen. It was such a pleasure serving you! See you next time!

January 28, 2021

Absolutely my best experience buying a car! Salesman Fred, was a delight. No pressure, answered every question I had. I felt he was truthful and honest. Fred made the whole buying process pleasurable. A More

by Pattimac17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Almonte, Brandy Morris
Feb 04, 2021 -

Key Scales Ford responded

Thank you for sharing this wonderful feedback! We are proud to provide you with the exceptional service you deserve! We greatly appreciate your business and look forward to your next visit with us!

January 11, 2021

Bought new escape first part of July 20. Lots of problems such as recalls and finding some things that do not work. Service is a real problem. Do not offer any help for a car if they are keeping your car for More

by martinquire
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brandy Morris
Jan 20, 2021 -

Key Scales Ford responded

Thank you for your time and feedback. Unfortunately, we couldn't recreate your concern and hope that you bring the car back in at your convenience as requested. Thank you.

Jan 20, 2021 -

martinquire responded

I received a phone call from a Chris who said he would be willing to help me with one of my problems. I do appreciate that offer. Right now I’m laid up and do not know for how long it will be before I can get there. I have had this Escape for only 6 months and driven only 2300 miles. Frustrated with recalls and other problems such as interior coming apart,electrical problems and other interior problems besides the aforementioned. I’am considering another dealer such as Chevrolet or Buick. Could be wrong but they might give me a better deal for one of there’s in place of this Escape. Just frustrated with key scales service and the way they handle things after they make there sale.

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