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Key Scales Ford

Leesburg, FL

4.6
1,597 Reviews

1719 Citrus Boulevard

Leesburg, FL

34748

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1,597 Reviews of Key Scales Ford

April 20, 2018

Angles was great to work with Angles was so pleasant to work with me , she did not push me at all . She answer all of my question and more thank you More

by Tiffany 13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Great, Angela Thompson
Apr 22, 2018 -

Key Scales Ford responded

Thank you for letting us know about your experience with Key Scales Ford and Angela! We appreciate your feedback and are hear to assist with any of your future needs. Visit our service center for the same quality care to keep your new vehicle maintained!

April 19, 2018

Great experience! Thanks go out to Rich Rysell and entire KeyScales team! We had a great experience and love our new car! Rich was prepared for each visit we made and More

by Pugjohninflorid
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Garrett, Rich Rysell
Apr 20, 2018 -

Key Scales Ford responded

Thank you for giving us the opportunities to work with you and for sharing your experience! We believe we have an awesome sales team, but hearing from our valued customers helps confirm that! Enjoy the new vehicle and please stop by our service department for excellent service to keep you new vehicle maintained.

April 19, 2018

2012 Equinox We would certainly return and recommend this dealership, no pressure, even had to ask for a salesman. That was funny. Love the car. We'll be back More

by Ronb
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Roberts
Apr 20, 2018 -

Key Scales Ford responded

That sounds great! We look forward to you coming back again very soon!

April 13, 2018

Great experience! We are very happy with new Mustang purchase at Key Scale Ford. Rich was very helpful and made the deal easy anf fast for us. More

by Ales Pelikan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Rysell
Apr 18, 2018 -

Key Scales Ford responded

We are pleased that you purchased your new Mustang from Key Scales Ford. We appreciate the opportunity to earn your business! Thank you for taking the time to let us know about your experience and please do not hesitate to reach out if we can be of any further assistance to you.

April 10, 2018

So satisfied with our car repair! Our service rep, Brandy, was most helpful in facilitating the repair on our car. The problem was quickly diagnosed and repairs were made in a timely More

by patandronni
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandy Morris
Apr 10, 2018 -

Key Scales Ford responded

That sounds like service we are proud of! We appreciate you letting us know how your experience was. We will see you again soon!

April 04, 2018

Worst Service Experience My car was returned to me in worse condition than when I dropped it off, and the staff with whom I spoke were not only unapologetic, they were appalle More

by cll
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Harriet Scales, Brandy Morris
Apr 23, 2018 -

Key Scales Ford responded

We apologize if you felt your vehicle was not in good order when returned to you that is not a typical experience with our dealership. We would appreciate the opportunity to discuss your visit further, please call our dealership at 352-787-3511 and ask to speak with Kenny Harris in service. Thank you.

April 04, 2018

Special Order Done Right - Special ordered a Mustang GT convertible and they did a great job communicating the order's progress. Delivered ahead of schedule, More

by Ryan Cahill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Faber
Apr 18, 2018 -

Key Scales Ford responded

Thank you for providing us the opportunity to work with you and for letting us know how we did! We hope your enjoying that beautiful Mustang GT. Please give our service department a try for maintenance to keep it running smooth!

April 04, 2018

it was great. WE bought another ford flex at Key Scales Ford. Robert Brown made the deal very easy. We are very pleased with the new Ford Flex. Robert made sure all More

by Enzogambino
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Brown.
Apr 10, 2018 -

Key Scales Ford responded

Awesome! We would love to help you again! Thank you for taking some time to leave review about your experience. Please visit our service department for great service to keep your new vehicle maintained!

April 03, 2018

Working with Rich Rysell was a pleasant experience. We have purchased a number of only new vehicles in our adult lifetimes and I must say that our sales representative, Rich Rysell, was very knowledgeab More

by Don C
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rich Rysell
Apr 18, 2018 -

Key Scales Ford responded

Thank you so much for voicing your confidence in us at Key Scales Ford. We appreciate the opportunity to work with you now and for all your future needs. You are a valued member of the Key Scales family!

April 02, 2018

Best ever I just purchased my second car from Key Scales Ford. The first experience was good but this experience was even better. I bought over the internet so More

by Edjkoz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Rysell, Bryan Gelfand
Apr 03, 2018 -

Key Scales Ford responded

That is wonderful to hear! We appreciate you returning as a valued customer. We work hard everyday to continue improving the service we provide to you. We expect to only get better for your third purchase from us....when that day comes!

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