Key Scales Ford

I have been very pleased from the first contact to the present.Everyone has been great and very helpful.So far so good what can I say. present.Everyone has been great and very helpful.So far so good what can I say. More

Fred Almonte was a superior salesman. He was extremely friendly and professional. No high pressure at all to purchase our Ford Escape. He explained all of the features and was very patient with our quest friendly and professional. No high pressure at all to purchase our Ford Escape. He explained all of the features and was very patient with our questions. Very highly satisfied with our experience at Key Scales and having been a customer of Fred Almonte. We look forward to a continued business with Key Scales and working with Fred again.Thank you very much. Lois and Domenick Ferriolo More

I came in because the shifter in my 2010 Mustang was sticking. There was also a ticking coming from my air conditioner. I needed a loaner vehicle to drive while they were repairing my car, and Fred told sticking. There was also a ticking coming from my air conditioner. I needed a loaner vehicle to drive while they were repairing my car, and Fred told me to call Enterprise and rent a car because the dealership didn't have any vehicles I could drive. So I asked to speak to the service manager in hopes of him finding a service car for me. Fred never let me speak to him but magically found a car for me to drive while mine was being serviced. The next day I came to pick up my car, only to find out that they would not repair the shifter that was sticking. They said that Ford would not cover it under warranty. I spoke with the service manager, who was really rude, and did not try to help me in any way. Then I asked to speak with the GM about having it repaired. The GM also refused to fix my car and said they would do thier best to help me in repairing my sticking shifter, but would not replace it. I was then set up with the foreman of the service department, his name was Joe. He took digital pictures of my shifter and sent them off to Ford. Ford responded saying that they would cover this claim, and it should be fixed. This process took a week. I was inconvenienced several times having to drive back and forth to this dealership, wasting my personal time over something that should have been taken care of to begin with. I'm still waiting on the part to come so they can finally fix my vehicle. This entire process showed how unprofessional the service department is at this dealership. They have terrible manners and are extremely rude. I feel like I was hasseled because I was a woman. I will never recommend this dealership to anyone. More

Having had a bad experience with another Ford dealership, we were pleasantly surprised with the courtesy and helpfulness of Fred and the others at Key Scales Ford. We are happy with our car and look forward we were pleasantly surprised with the courtesy and helpfulness of Fred and the others at Key Scales Ford. We are happy with our car and look forward to a long relationship. We would definitely recommend this dealer to our friends. More

Joe, our Service Writer, oversaw the repair of my mother' (former) and my mother in law's current 95 Towncar. We have had the Air Suspension light illuminated for years and spent $1000s on previous unsuccess (former) and my mother in law's current 95 Towncar. We have had the Air Suspension light illuminated for years and spent $1000s on previous unsuccessful repairs. The airbags finally gave out and needed replacing. Honestly I was resolve to always seeing the Air suspension light. To my surprise the light is finally OUT! Thank you for a job well done! More

Mike and I would like to Thank Jerry Lee our Sales Rep and all the staff at Key Scales Ford. Jerry was very professional, knowledgeable and helpful as was all the staff.. We would reccomend Key Scales For and all the staff at Key Scales Ford. Jerry was very professional, knowledgeable and helpful as was all the staff.. We would reccomend Key Scales Ford to our friends. We love our Mustang!!! Sincerely, Mike and Phyllis (Cricket) Lohman More

We were fortunate enough to get linked up with sales rep Fred Almonte Sr. Fred looked for solutions, not excuses in helping us acquire the truck of our choice and get a fair trade in value on our older mod Fred Almonte Sr. Fred looked for solutions, not excuses in helping us acquire the truck of our choice and get a fair trade in value on our older model Ford. Would highly recommend Fred to all prospective buyers. He has a great personality and dealt with our specific issues effectively. I can not find the credit mgrs. business card as I write this...believe it to be Daniel..... Great young man! Worked through what he felt were our best options regarding finance and warranty. Glenda Smith/Dana Seaman More

My experience with Key Scales was bad due to the length of time it took me to get my car - 3-1/2 hours! Paperwork did not seem to be ready nor was my car because of a spray that had to be put on it. The of time it took me to get my car - 3-1/2 hours! Paperwork did not seem to be ready nor was my car because of a spray that had to be put on it. The dealership had 24 hours to get my car and paperwork ready because I picked it up the next day. Waiting 3-1/2 hours for a new vehicle is unacceptable. I am a Ford retiree. More

Treated with professional courtesy. I received the car I wanted with same day service. I have usedthis dealer for over 6 years and have always been satisfied with the service I receive. wanted with same day service. I have usedthis dealer for over 6 years and have always been satisfied with the service I receive. More

Prior to going to Key Scales Ford and meeting Fred Almonte Sr we had gone to 12 dealerships in the Leesbury / Ocala area and priced out numerous cars that we were interested in purchasing. Once we we Almonte Sr we had gone to 12 dealerships in the Leesbury / Ocala area and priced out numerous cars that we were interested in purchasing. Once we went to Key Scales and visited with Fred we felt totally comfortable purchasing a vehicle that would make the trip all the way back to Vermont. Fred at no time pressured us and most importantly he was extremely friendly, helpful, knowledgeable, and trusting. We felt so comfortable with him that we purchased our car. Fred was by far the best sales specialist we had come in contact with while in Florida which is the only reason why we bought that car from Key Scales. Even after we purchased the care Fred on his own put together a care package and gave it to us for our trip up north. Of course we told all our friends about this expierence and we will be looking to go to Key Scales when it is time to purchase another vehicle!!! Thanks Fred your the best !!! More