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Key Scales Ford
Leesburg, FL
1,598 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,598 Reviews of Key Scales Ford
February 08, 2014
This car shopping experience was the easiest we ever experienced. We were shopping for a hybrid, but our salesman helped us analyze our driving habits and convinced us to to purchase a less expensive n experienced. We were shopping for a hybrid, but our salesman helped us analyze our driving habits and convinced us to to purchase a less expensive non-hybrid Fusion. He would have made a higher sales commission if he had sold us the hybrid! This was excellent help, honesty, and integrity. More
by dtdoupe
Employees Worked With
Fred Almonte
February 08, 2014
Everything went great! I was able to get in and out much quicker than I expected. Scott was very friendly and knowledgeable, even helped me get my phone hooked up with Ford Sync. When they didn't have a v quicker than I expected. Scott was very friendly and knowledgeable, even helped me get my phone hooked up with Ford Sync. When they didn't have a vehicle with the exact options I wanted in their inventory, they quickly got it in from another dealer. A+, would recommend! More
by tallon29
Employees Worked With
Bruce Johnson
February 08, 2014
This is one of two Ford dealerships I had gone to that day. I will say they have the best customer service. This dealership does not judge you on how you look walking up. They really did give me a chance day. I will say they have the best customer service. This dealership does not judge you on how you look walking up. They really did give me a chance to say what I wanted in a vehicle. I love this dealership!!!! More
by apryl04
Employees Worked With
Rich Rysell
February 06, 2014
Steve was very helpful at the tent sale and directed us to the dealership for the car we wanted Blake was great, not pushy, had knowledge about the car we were interested in and helped get us a good price. to the dealership for the car we wanted Blake was great, not pushy, had knowledge about the car we were interested in and helped get us a good price. Dan finished up our paperwork in a timely manner so we didn't have to come back the next day. We would highly recommend this dealership. More
by slpethomas
Employees Worked With
Dan Shuten
February 05, 2014
Cat and the rest of the sales department are excellent. My advice would be to request having the used car inspection done during your financing session to avoid spending another couple hours in the service My advice would be to request having the used car inspection done during your financing session to avoid spending another couple hours in the service department. More
by comfortsweets
Employees Worked With
Cat Langbehn
January 30, 2014
Scott was very helpful with our selecting a new Escape. He is very friendly, not high pressure and a gentleman. This is the second vehicle we have purchased from the dealership and have been very satisfie He is very friendly, not high pressure and a gentleman. This is the second vehicle we have purchased from the dealership and have been very satisfied. More
by AnitaRauch
Employees Worked With
Scott Moll
January 29, 2014
Overall we are pleased with the knowledge of Cathy, she really steered us in the proper direction. Answered any questions we had. Patient, friendly, and above all professional. I will recommend her to any really steered us in the proper direction. Answered any questions we had. Patient, friendly, and above all professional. I will recommend her to any of my friends. She goes above and beyond any car sales person I've met. We will be returning whenever we need or want a new car. Thanks for a great experience. More
by matt12now
Employees Worked With
Cat Langbehn
January 27, 2014
I visited the dealership to purchase a new Ford Escape and was working with Rod Berger. I was quoted a payment that seemed incorrect to me so taking the amount that would be financed, I figured the payme and was working with Rod Berger. I was quoted a payment that seemed incorrect to me so taking the amount that would be financed, I figured the payment to be $30 to $40 less than the payment quoted. I approached Rod and told him what I found and he AGREED and said he would get back to me. NO CALL. I left two messages....NO Call. I called the dealership and left two messages for the Sales Manager.....NO CALL. I called back asking the lady that answereed the phone and asked for the owners name.....REFUSED THE INFORMATION. I then sent a e-mail to the General Manager. He did provide me the name of the owner and asked if he could assist. We had a couple of e-mails and I gave him my phone number so we could talk.....GUESS WHAT NO CALL TO DATE. Customer Service is poor from the salesman to the General Manager. If a salesman asked what you want for a payment, don't tell them. If you do, that will help them take more money out of your pocket. I am sure this review will not be posted Dave Kennedy More
by davkennedy
January 27, 2014
Rich Rysell did an outstanding job in handling our purchase of a new Explorer. His attention to detail was great and he was a true professional in all of his efforts. I'd recommend him and the deale purchase of a new Explorer. His attention to detail was great and he was a true professional in all of his efforts. I'd recommend him and the dealership to anyone. More
by rjbuke
Employees Worked With
Rich Rysell
