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Key Hyundai of Salem - Service Center

Salem, NH

4.3
432 Reviews
Call Service Center (603) 841-3099

432 Reviews of Key Hyundai of Salem - Service Center

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April 08, 2024

inefficient service, you have to make an appointment to diagnose and then another to correct, plus the service is very expensive. More

by Luis Jimenez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
AJ Gagne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Marrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Kravitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2024 -

Key Hyundai of Salem responded

Luis, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Your friends at Key Hyundai of Salem

April 07, 2024

Key Hyundai always gets me in and out when I have my vehicle serviced there. The staff is respectful and courteous. More

by Erica/Ryan Spada
Recommend Dealer
Yes
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Apr 08, 2024 -

Key Hyundai of Salem responded

Erica, and Ryan, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can further assist. Your friends at Key Hyundai of Salem

April 06, 2024

I'm very pleased with the service that I received at the dealership thank you See you soon More

by LYNNSORRENTINO
Recommend Dealer
Yes
Employees Worked With
Brandon Marrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Marrero
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Apr 08, 2024 -

Key Hyundai of Salem responded

Lynn, Thanks for sharing your thoughts about your experience with Key Hyundai of Salem. We appreciate your business and hope to see you again soon! Your friends at Key Hyundai of Salem

April 04, 2024

Always friendly and keeps me informed about my car Love the speed of service and snacks in your showroom More

by videopowers
Recommend Dealer
Yes
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Apr 04, 2024 -

Key Hyundai of Salem responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Your friends at Key Hyundai of Salem

March 31, 2024

Brought my car in for maintenance and some repairs, and they explained them to me and took care of everything More

by HC2409
Recommend Dealer
Yes
Employees Worked With
Brandon Marrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Marrero
Report | Print
Mar 31, 2024 -

Key Hyundai of Salem responded

Thanks for sharing about your experience with Key Hyundai of Salem. We appreciate your business and hope to see you again soon! Your friends at Key Hyundai of Salem Proud member of the Key Auto Group

March 31, 2024

The service department was quick and efficient. . The department was friendly, courteous and explained all aspects to me More

by emilykelloway34
Recommend Dealer
Yes
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Mar 31, 2024 -

Key Hyundai of Salem responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Emily, please let us know. Your friends at Key Hyundai of Salem Proud member of the Key Auto Group

March 12, 2024

Online appointment scheduling worked well. Oil change and inspection were completed efficiently. My wait time was very short and the waiting room was clean and comfortable More

by T.Stew228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Mar 12, 2024 -

Key Hyundai of Salem responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Your friends at Key Hyundai of Salem

March 12, 2024

Oil change and inspection done efficiently and my wait was quite short. Great job! Online appointment scheduling worked very well More

by T.Stew228
Recommend Dealer
Yes
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Mar 12, 2024 -

Key Hyundai of Salem responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Your friends at Key Hyundai of Salem

March 12, 2024

A simple recall software update took 2 hours. With an appointment, it should not have taken that long More

by ANNIEBYERS2000
Recommend Dealer
No
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Mar 15, 2024 -

Key Hyundai of Salem responded

Thank you for bringing this to our attention, Annie, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Your friends at Key Hyundai of Salem Proud member of the Key Auto Group

March 12, 2024

Went in concern, non were addressed. I asked to take vehicle out with some to replicate problem. I was told there is no one. I will never use this dealer for anything again. More

by bgiii
Recommend Dealer
No
Employees Worked With
Brandon Marrero
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Marrero
Report | Print
Mar 12, 2024 -

Key Hyundai of Salem responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Your friends at Key Hyundai of Salem Proud member of the Key Auto Group

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