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431 Reviews of Key Hyundai of Salem - Service Center
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May 28, 2024
I have one of the 8 years of Hyundai that have oil consumption issue. Basically the engine needs to be replaced. At 40k, Hyundai would not fix it. Now, at 82k, it breaks down every 2 months from oiled consumption issue. Basically the engine needs to be replaced. At 40k, Hyundai would not fix it. Now, at 82k, it breaks down every 2 months from oiled spark plugs. I spoke with Hyundai Corporate, and they said it had to go to a dealer to be looked at. I went to Hyundai in Salem NH. They said the fee was $495 to submit a claim, and the fee was in case Hyundai wanted tests done. Three days later, I get a call, that they aren't doing any work. Come get the car, and you owe us $495. Since, they did no diagnostics on the car, I really should not have to pay the full fee. They did two recalls while there, nothing big or having to do with my problem. When I got home, I checked my oil because I burn a quart every 200 miles, and found the engine cover laying under the hood. A mechanic took it off for some reason, and never secured it. They just threw it on top of the engine, and closed the hood. I found it about to get caught in my belt system. Lucky I found it. That is some real low rent work, for "Hyundai Trained Personnel" I'll never buy another Hyundai. My first one was great, but after this mess, never again. Nor, would I buy one from this dealer, or get it repaired here. I don't need any apology reply either. I don't blame the office staff, I'm sure they can only do so much. More
by ronpguilmet
Employees Worked With
May 15, 2024
They took me early, very smooth professional check in, resolved a few paperwork issues I was having, procedure was quick, clean waiting area, offered refreshments, oil change and tire rotation were includ resolved a few paperwork issues I was having, procedure was quick, clean waiting area, offered refreshments, oil change and tire rotation were included in my lease as promised, no hidden fees. I was very happy when I left Key Hyundai!! More
by tveno
Employees Worked With
Jonathan Stratouly is the name listed on my paperwork
May 09, 2024
Zero? I’ve never been so blatantly disrespected by ANY service employee. To keep it brief: this guy somehow straight-up REFUSED to do the work that my (bra I’ve never been so blatantly disrespected by ANY service employee. To keep it brief: this guy somehow straight-up REFUSED to do the work that my (brand new, from the same dealership) car appointment was scheduled for, TWICE. This sounds made-up, but it is true. The first time the work wasn’t done, I called to express my disappointment and was scheduled by another employee for a follow-up appointment to make it right. Second time around, AJ tried to give me back my car without the work being done again. When I asked why the work STILL hadn’t been done, AJ informed me that they simply “will not do it” and that “I should go elsewhere” and “pay for it.” AJ awkwardly smiled and nervously giggled while talking to me, even while I politely yet assertively tried to ask why, and explain how offended I was at his blatant “no” to a customer to simply do his job. He said if I didn’t like it to “go call corporate.” Without leaving the building, I found a higher-up who immediately agreed that AJ’s comments were wrong, that his behavior was rude and unprofessional, and that the work I was scheduled for WAS indeed correct and deserved. After she intervened, the work finally got done. Per AJ’s suggestion, I did contact Hyundai to report him. I will also be sure to tell everyone I know to avoid Key Hyundai Salem’s service department as a result of this horrendous experience. More
by Disappointed
Verified CustomerMay 05, 2024
I sent over two reviews with the issue stop asking me no Manager called me back has been over a month Manager called me back has been over a month More
by maggie1414
Employees Worked With
May 03, 2024
He was very polite and courteous. He took the time to explain the work to me. He took the time to explain the work to me. More
by pspence01
Employees Worked With
May 03, 2024
Great service. Recommended. Very easy. Well received. Clear information . Waited there. Provided the details and Recommended. Very easy. Well received. Clear information . Waited there. Provided the details and More
by venkateswararaoavulapati
Employees Worked With
Other Employees :
Sara Graveline
May 02, 2024
Tire was covered with sealer. And the rim also. My wife picked it up if I did I would have complained it was a simple tire change but was sloppy. Bob Zieba And the rim also. My wife picked it up if I did I would have complained it was a simple tire change but was sloppy. Bob Zieba More
by pattyirish1
Employees Worked With
April 29, 2024
Everyone was extremely helpful and pleasant to work with. The person I worked with was very informative and made the whole process a lot easier than expected. The person I worked with was very informative and made the whole process a lot easier than expected. More
by jeffsullivan67
Employees Worked With
