Key Hyundai of Salem - Service Center

TLDR; sales team is amazing. Service team is shady and won’t admit to a mistake even when presented with clear evidence. The service manager would rather talk down to you. PLEASE Service team is shady and won’t admit to a mistake even when presented with clear evidence. The service manager would rather talk down to you. PLEASE CHECK YOUR OIL AFTER GETTING AN OIL CHANGE HERE!!!!! While the sales team is amazing to work with and so very kind the service team not so much. this is a go at your own risk warning I went in march for an oil change and less than 2,000 miles later I had to add almost a full 4 quarts of oil to the car. My car a 2017 Hyundai Tucson takes 4.2 quarts just for reference on how low it was. I originally called them and spoke to a woman who said oil consumption is not covered under my warranty, that there’s nothing I can do, and that I would have to pay for all of the tests out of pocket. I found it bizarre that my car would be “out of oil” so to speak that fast and she agreed but doubled down that the oil change was done. After that phone call I called Hampton Ford and Hyundai and spoke to their service team and explained the situation they were incredibly helpful. They explained that while it’s “normal” for my car to burn a quart of oil in 1,000 miles. For it to be that empty meant that if the oil change was done, something was seriously wrong with my engine, or the oil change wasn’t done. So I went to Hampton Ford and Hyundai to do another oil change so they could do the consumption test that surprisingly didn’t cost me anything. I paid for another oil change and had to drive 1,000 miles and go back. Well, I hit the 1,000 miles yesterday and low and behold I had “normal” consumption and I was down just about a quart. Given that information it was clear that the Salem Hyundai service team did not do the oil change because there is no excessive consumption from my engine or any leaks. So today I drove over and talked to Nancy about it because she has been amazing throughout the buying process. I wanted to let her know that I’m not upset with her but was upset about the situation. Afterwards I spoke to the service manager AJ who, after I explained everything to him and showed him the paper work for everything, doubled down and told me that if the oil isn’t registering on the dipstick it’s only down a quart. That it shows on the paperwork that the oil change was done so it proves it was done. He was very condescending towards me during the entire conversation and told me if they didn’t put oil in it my car would have been seriously damaged. After getting no where with him I left and spoke to Nancy again I told her how frustrated I was. She was going to offer me a free oil change voucher but I declined, because I can’t trust them to actually do it. She understood and I explained that I didn’t want hundreds of dollars I just wanted the 73 and change I paid for the oil change that clearly wasn’t done and an apology. Nancy said she is going to mail me a check for the amount I paid for the oil change and I am very thankful. I just want to warn others check your oil level after getting an oil change from here because they can’t be trusted. There are so many scary what ifs for this situation if I had kept driving and didn’t check my oil my engine would have seized and I would be out a car less than a year after purchase. Not to mention what if it seized while I was on the highway. Scary. More

They took me early, very smooth professional check in, resolved a few paperwork issues I was having, procedure was quick, clean waiting area, offered refreshments, oil change and tire rotation were includ resolved a few paperwork issues I was having, procedure was quick, clean waiting area, offered refreshments, oil change and tire rotation were included in my lease as promised, no hidden fees. I was very happy when I left Key Hyundai!! More

Zero? I’ve never been so blatantly disrespected by ANY service employee. To keep it brief: this guy somehow straight-up REFUSED to do the work that my (bra I’ve never been so blatantly disrespected by ANY service employee. To keep it brief: this guy somehow straight-up REFUSED to do the work that my (brand new, from the same dealership) car appointment was scheduled for, TWICE. This sounds made-up, but it is true. The first time the work wasn’t done, I called to express my disappointment and was scheduled by another employee for a follow-up appointment to make it right. Second time around, AJ tried to give me back my car without the work being done again. When I asked why the work STILL hadn’t been done, AJ informed me that they simply “will not do it” and that “I should go elsewhere” and “pay for it.” AJ awkwardly smiled and nervously giggled while talking to me, even while I politely yet assertively tried to ask why, and explain how offended I was at his blatant “no” to a customer to simply do his job. He said if I didn’t like it to “go call corporate.” Without leaving the building, I found a higher-up who immediately agreed that AJ’s comments were wrong, that his behavior was rude and unprofessional, and that the work I was scheduled for WAS indeed correct and deserved. After she intervened, the work finally got done. Per AJ’s suggestion, I did contact Hyundai to report him. I will also be sure to tell everyone I know to avoid Key Hyundai Salem’s service department as a result of this horrendous experience. More

Went in for an oil change and rotated tires and they had me in and out pretty quickly and also added in my state inspection. me in and out pretty quickly and also added in my state inspection. More

I sent over two reviews with the issue stop asking me no Manager called me back has been over a month Manager called me back has been over a month More

He was very polite and courteous. He took the time to explain the work to me. He took the time to explain the work to me. More

Great service. Recommended. Very easy. Well received. Clear information . Waited there. Provided the details and Recommended. Very easy. Well received. Clear information . Waited there. Provided the details and More

Tire was covered with sealer. And the rim also. My wife picked it up if I did I would have complained it was a simple tire change but was sloppy. Bob Zieba And the rim also. My wife picked it up if I did I would have complained it was a simple tire change but was sloppy. Bob Zieba More

Appointment for a manufacturer recall that i scheduled 3 prior appointments and set away 3 times as correct part not available. 3 prior appointments and set away 3 times as correct part not available. More