Key Hyundai of Salem - Service Center

Key Hyundai of Salem responded

We're disappointed to hear that you had a less than perfect experience with our team. We pride ourselves on transparency and exceeding expectations, but it looks like we missed the mark this time around. We would greatly appreciate an opportunity to make this right restore your faith in our dealership. Please give our mgmt. team a call at 603-841-3099 to discuss a solution at your earliest convenience. Thank you, Key Hyundai of Salem

Key Hyundai of Salem responded

Thanks for sharing your experience! We're happy to hear our team was able to be so helpful during your visit. Please stay in touch and safe travels!

Key Hyundai of Salem responded

Hi Michelle, we appreciate your feedback and are sorry to see we received a 3-star review as our goal is to have every customer leave with a 5-star experience. While the parts may have been significantly less in comparison to the total bill, it's worth mentioning that the labor and tools associated with performing what may appear to be an easy repair, can be quite intensive and require a skilled technician's time and knowledge. This is to ensure the repairs are done properly and have your vehicle back on the road, safe and operating optimally. We'd greatly appreciate the opportunity to review the quote in more detail to make sure you see value in what you're paying for. Please contact our mgmt. team at 603-841-3099 or feel free to stop by in person so we can further explain in more detail. Thanks for your feedback and we look forward to hearing back from you soon!

Michelle responded

It wasn’t so much the cost, it was the fact I asked for a scope of work and I wasn’t sent any of the information requested. I wanted to know the exact issue and what needed to be done to see if this is a common issue with Hyundai or normal wear and tear. After requesting this several times I opted to bring my car elsewhere only to find out there was no issue at all. I also requested a picture of the broken part from your service dept and was told “it’s not exactly broken” could just be bent. Let’s try explaining details to customers before telling them they owe so much money

Key Hyundai of Salem responded

We're happy to hear we got you back on the road quickly and you had a great experience. Thank you for your feedback and support, we greatly appreciate it. Please keep in touch and safe travels!

Key Hyundai of Salem responded

Thank you for taking the time to share your positive experience with our team. Please let us know what we can do to get a 5-star review next time around. We appreciate your feedback and support!

Key Hyundai of Salem responded

While we're happy to hear you received great service, we can't help but feel like we missed an opportunity to help you get into a new(er) vehicle. Please feel free to contact our mgmt. team at 603-841-3099 to discuss your options. We look forward to hearing from you and thanks again for the 5-star review!

Key Hyundai of Salem responded

We appreciate your feedback and support. Your kind words motivate and remind us why we do what we do. Please keep in touch and safe travels!