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Key Hyundai of Salem - Service Center

Salem, NH

4.3
431 Reviews

431 Reviews of Key Hyundai of Salem - Service Center

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October 06, 2023

This dealer treats all customers with respect. It is clean, with a comfortable waiting area, and the work is completed promptly, and correctly. More

by shorty091261
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ Gagne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Marrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dana Tarbox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Kravitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sara Graveline
October 03, 2023

John in Service did a perfect job helping/explaining/ resolving our issue. Thank you John! More

by erichman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan in service *****
Oct 06, 2023 -

Key Hyundai of Salem responded

We’re pleased to hear about your experience and appreciate you sharing it with us by leaving such a great review! We’ll be sure to share your feedback with John and the team. Please keep in touch and safe travels!

October 02, 2023

Poor technical knowledge and they are so expensive to diagnose something even if it doesn't More

by Luis Jimenez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
AJ Gagne
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Marrero
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dana Tarbox
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Case
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Kravitz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Luis Jimenez responded

I don't recommend this service to anyone

Oct 03, 2023 -

Key Hyundai of Salem responded

We’re deeply disappointed to hear about your experience with our dealership. Diagnostic services are time consuming and require a trained technician to do a thorough inspection to determine what’s causing the issue. We explain ahead of time that there is a charge to diagnose a vehicle and how much it will cost before we perform any work. Our technicians are highly trained and certified on the most current technology and equipment available. We’re happy to provide further information if you have any questions

October 02, 2023

Great customer service. They informed you about everything they are doing to the car and the cost associated with it. Quick but reliable and efficient timing. The waiting More

by TARLISHACASIMIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Marrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2023 -

Key Hyundai of Salem responded

We’re happy to hear you enjoyed your visit at Key Hyundai of Salem. Your support and feedback are greatly appreciated and motivates us to continue serving our customers and community. Please keep in touch and safe travels!

October 02, 2023

Everyone their very helpful and informative l believe Hyundai of Salem the. Best Dealership Ever Rafe and David Great More

by William.oxley53
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafaelito Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Flowers
Oct 03, 2023 -

Key Hyundai of Salem responded

Hi William, we’re happy to hear you had a great experience with our team! We appreciate your support and leaving us such a wonderful review. Your feedback is very much appreciated and we hope you enjoy your new vehicle! Safe travels and keep in touch! Thanks again, Your Friends at Key Hyundai of Salem.

October 01, 2023

Service was performed ahead of time. Representatives were courteous and efficient. Facility was clean and neat. More

by joantepper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ Gagne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Marrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dana Tarbox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Kravitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Key Hyundai of Salem responded

Thanks for the support and leaving a 5-star review. Please keep in touch and safe travels. Thank you, Key Hyundai of Salem.

October 01, 2023

Fast and efficient service they made sure that we gut the service that we needed as well the ones we will need in the future recommend for our vehicle. More

by daviddiaz237
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ Gagne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Marrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dana Tarbox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Kravitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Key Hyundai of Salem responded

We appreciate your support and leaving us such a great review. Your kind words motivate us to continue to serve our customers and we'll be sure to share them with our team who make it all happen. Thanks, Key Hyundai of Salem.

October 01, 2023

Poor customer service in sales - dealership did not handle auto loan well at all. We tried to use our Bank of America-issued loan, but manager David Flowers refused to use our loan paperwork and tried More

by EMMET KLEIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rafaelito Rodriguez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Gregg Georgoulis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Franklin Colon Jr.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Flowers, Cam Lira
Oct 02, 2023 -

Key Hyundai of Salem responded

Hi Emmet, we regret to hear about your experience with our dealership. Unfortunately, some of the issues you experienced were outside of the dealership's control. The bank you arranged financing with (Bank of America) had an internal error in their system that prevented us from using your pre-approval. We were simply following the steps they requested we follow which is why the loan had to be redone. Also, the state you reside in does not acknowledge a temporary plate and required physical plates before you could take delivery of your new car. We're unable to dictate how quickly the DMV processes paperwork and plates. If we had any control over this, we most certainly would've attempted to have your car ready at the desired date. We appreciate your feedback and hope this adds some insight as to why your experience didn't go as well as we would've hoped for. We're always looking for ways to improve and hope you enjoy your new car. Take Care, Key Hyundai of Salem.

September 30, 2023

This is a fantastic location but don't plan on using the wifi as it wasn't great last time I went. More

by jdc.smiles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ Gagne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Marrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dana Tarbox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Kravitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 30, 2023

We've purchased 5 cars from them and we've always felt very comfortable with everyone More

by Shirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ Gagne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Marrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dana Tarbox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Kravitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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