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This rating includes all service center reviews, with more weight given to recent reviews.
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431 Reviews of Key Hyundai of Salem - Service Center
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November 09, 2023
Brought my car in with 2 issues they Fixed one of them and sent me on my way. When I called. I was given some advise. Keep driving it and see if it goes away . What? I was charged extra 3% because I use and sent me on my way. When I called. I was given some advise. Keep driving it and see if it goes away . What? I was charged extra 3% because I used a credit card to pay. I was not told that up front. I was also told the initial diagnostic charge would be taken off the finally bill. Instead then just said they quoted me 5 hours for the work and only charged me for 4 to take that fee off. I was quoted 4 hours and charge 4 hours. More
by G_beane
Verified CustomerEmployees Worked With
John
November 01, 2023
It is impossible to do this in writing. I wish I can talk about it to the manager and explain how terrible your service is. I wish I can talk about it to the manager and explain how terrible your service is. More
by antoinenasr59
Employees Worked With
Other Employees :
Sara Graveline
November 01, 2023
Missed diagnosi the problem on my 2017 Santa Fe. Replaced radiator, when the problem was blown head gasket and internal engine problems due to manufacture defect. Went to Hyundai of Keene NH and the Replaced radiator, when the problem was blown head gasket and internal engine problems due to manufacture defect. Went to Hyundai of Keene NH and they found the problem and it is being corrected. More
by DNHO
Employees Worked With
Dont know any names
October 26, 2023
The customer service is great, the service rep is courteous and checks to make sure the service i requested is correct. When the work is complete the car is returned and the customer service represen courteous and checks to make sure the service i requested is correct. When the work is complete the car is returned and the customer service representative makes sure the work is complete by verifying with me that all was done as requested. More
by dameaneysr
Employees Worked With
Sara Graveline
October 25, 2023
Outstanding experience! My Elantra needed a lot of work. I thought it would take all day ! Two techs got the work done in less than 4 hours. Top notch work. Got car inspecti My Elantra needed a lot of work. I thought it would take all day ! Two techs got the work done in less than 4 hours. Top notch work. Got car inspection same day and passed ! Highly recommend! More
by Andy Buck
Employees Worked With
October 23, 2023
Excellent service provided. Great communication skills. Brandon ensure I knew about all the time needed to service the car and any delays or anything further needed was addresse Great communication skills. Brandon ensure I knew about all the time needed to service the car and any delays or anything further needed was addressed More
by AshleyannD
Employees Worked With
October 23, 2023
Professional, on time. Was able to complete the recall in one visit when it was noted in advance it may take two appointments. All service staff were polite. Was able to complete the recall in one visit when it was noted in advance it may take two appointments. All service staff were polite. More
by John
Employees Worked With
Just want women at service desk. 5 stars
