Key Hyundai of Salem - Service Center

Quality service department. They are great at communication, nice people, very helpful. I would recommend Key Hyundai service dept. They are great at communication, nice people, very helpful. I would recommend Key Hyundai service dept. More

The employees are always very friendly. My oil changes are always done quickly which is nice. My oil changes are always done quickly which is nice. More

The people at Salem Hyundai are awesome. Love the salespeople and the service! I highly recommend it Love the salespeople and the service! I highly recommend it More

Worst experience I have ever had getting my car oil change. They changed cabin filter when it didn't need to be done. Then didn't put the cover back on. Manager is not a pleasant person. change. They changed cabin filter when it didn't need to be done. Then didn't put the cover back on. Manager is not a pleasant person. More

The vehicle I purchased was advertised As Certified Pre-Owned, but clearly was not ready to leave the lot. The sales department attempted to resolve the issues but was unable to completely solve the pr Pre-Owned, but clearly was not ready to leave the lot. The sales department attempted to resolve the issues but was unable to completely solve the problem. As a result I have a vehicle that I paid a CPO premium price for, but it’s really just a used car. More

Easy process and everyone was super nice and easy to work with. I am very happy with my buying experience. with. I am very happy with my buying experience. More

This dealership is wonderful. They helped me get a beautiful, low mileage, newer SUV within my budget. They helped me get a beautiful, low mileage, newer SUV within my budget. More

Went above and beyond to deliver car to my house when car wasn't ready due to recall from Kia that had not been fixed at the time I was there to pick up car. Salesman took the car to Kia, had recall checked wasn't ready due to recall from Kia that had not been fixed at the time I was there to pick up car. Salesman took the car to Kia, had recall checked in fixed and delivered card to my house. More

The dealership was not an issue. The issue was with the service advisor and the customer Service rep Cathy. In my opinion, she was unprofessional & has no follow through skills wha The issue was with the service advisor and the customer Service rep Cathy. In my opinion, she was unprofessional & has no follow through skills whatsoever whether it’s phone calls or email. It took two family members to try to reach her several times in an attempt to resolve the issue fairly. . At the advice of the service advisor, he suggested I rent the car for two weeks. Because he was not sure when my car would be looked at due to the nature of the issue. The cost for rental for a week from Hertz was $218.00. Within hours was much to my surprise he made a call to say my car was ready, and I had just rented the vehicle for the week . Hertz would not cancel the contract and re-reimburse me . Therefore, I feel Hyundai should be responsible for the total amount since I acted on their advice. I leased & then purchased my vehicle, and as a loyal Hyundai customer, I feel Hyundai should reimburse me for the full amount of my rental of $218.00. Cathy made the decision the $31 was fair and it most certainly is not. Refuse to discuss the matter any further, and when she was questioned by a family member to speak to her manager, she refused. Does that sound do you like More

Not friendly, not helpful, not considerate, and very distant. Seemed only interested in making money. distant. Seemed only interested in making money. More