Key Hyundai of Salem - Service Center

It was just a scheduled oil change, but easy to make an appointment and a comfortable and clean waiting room. Also a shout out to the sales folks. My Tucson is a year and a half old, and the purchase was appointment and a comfortable and clean waiting room. Also a shout out to the sales folks. My Tucson is a year and a half old, and the purchase was a terrific experience! More

I have now purchased two cars from this dealership. The first was a used car and was pretty seamless- which made it easy to know which dealership to go with when looking for my current vehicle. Purchas The first was a used car and was pretty seamless- which made it easy to know which dealership to go with when looking for my current vehicle. Purchasing my current car was also seamless- quick and easy and the sales team worked to get me a great deal. However, when my brand new sonata had a check engine light after 2 months of owning it and needed a thermostat replaced, the service department made it almost impossible for me to get it fixed. I was told that they only took vehicles from 8-3 Monday through Friday, which makes it impossible for people who have jobs to get their cars serviced. Since it was under warranty, I wasn’t going elsewhere to get it fixed- so I asked for a loaner. I was told absolutely not, because they reserved those for “people who literally couldn’t use their cars” - which if my car was with them getting fixed, I also *literally* couldn’t drive my car. I was told I would hear back when the part they ordered came in, and it would be in the following Monday. I never heard from anyone and had to call to follow up on this matter. Finally, 2 months after the light went on, my car went in for service on a day that worked for my schedule. I had an appointment for 8:30 am with the understanding it would take “only about 2-3 hours” so I could have my car in the afternoon. Imagine my surprise when 3:00 rolled around and I still had not heard from the service center. I called, and suddenly was told it was done- but nobody had called me to let me know it was done. During that time, I received 3 notifications from my app stating my car had been left idling for so long it had turned off (30 min). To finish off this wild experience, the sheet I was given with information after the service alerted me to the fact that YES- They DO have weekend hours! Even though I was specifically told they did not, and that it wasn’t their issue that my schedule didn’t work with theirs! To say I am disappointed and beyond frustrated with the service I received is an understatement. While I will see this through as my car is still under warranty, I will certainly be looking for other option the next time I have an issue or when I get a new vehicle. I can’t help but wonder if me being a female allowed them to feel as though they could bully me. Perhaps I will send my boyfriend next time and see if he receives any better service or consideration! More

They promise you the world when you lease with them, then they actually uphold their promises! Very friendly, professional dealership. Staff goes above and beyond my expectations every time! they actually uphold their promises! Very friendly, professional dealership. Staff goes above and beyond my expectations every time! More

Had an oil change and when I got home my car is leaking a ton of oil so I’m Heading back to dealership in the am. Not happy ton of oil so I’m Heading back to dealership in the am. Not happy More

I bought my car here and get it serviced here. The service is always fast, efficient, and high quality. I appreciate that they never pressure me into additional services. The service is always fast, efficient, and high quality. I appreciate that they never pressure me into additional services. More

The service department employees are professional and pleasant and the work was completed fairly quickly. When I was paying I was told that there would be a 3% credit card surcharge. If a company is goin pleasant and the work was completed fairly quickly. When I was paying I was told that there would be a 3% credit card surcharge. If a company is going to accept credit cards for payment the cost of doing so should not be then be put on the customer. More

Still waiting for a callback on parts that should have been received within a few days, not a week, per service department. been received within a few days, not a week, per service department. More

Service Tech was courteous and helpful took the time to set up my android phone for hands free driving and even set up my map on screen THANKS set up my android phone for hands free driving and even set up my map on screen THANKS More

Service Department is very good technician was very helpful besides getting my car maintenance also ask if alignment was covered under my lease he said no told me the price and did it anyways. At the e helpful besides getting my car maintenance also ask if alignment was covered under my lease he said no told me the price and did it anyways. At the end of service he show me what was done to my vehicle including a recalled part . He was very professional and very knowledgeable. More

TLDR; sales team is amazing. Service team is shady and won’t admit to a mistake even when presented with clear evidence. The service manager would rather talk down to you. PLEASE Service team is shady and won’t admit to a mistake even when presented with clear evidence. The service manager would rather talk down to you. PLEASE CHECK YOUR OIL AFTER GETTING AN OIL CHANGE HERE!!!!! While the sales team is amazing to work with and so very kind the service team not so much. this is a go at your own risk warning I went in march for an oil change and less than 2,000 miles later I had to add almost a full 4 quarts of oil to the car. My car a 2017 Hyundai Tucson takes 4.2 quarts just for reference on how low it was. I originally called them and spoke to a woman who said oil consumption is not covered under my warranty, that there’s nothing I can do, and that I would have to pay for all of the tests out of pocket. I found it bizarre that my car would be “out of oil” so to speak that fast and she agreed but doubled down that the oil change was done. After that phone call I called Hampton Ford and Hyundai and spoke to their service team and explained the situation they were incredibly helpful. They explained that while it’s “normal” for my car to burn a quart of oil in 1,000 miles. For it to be that empty meant that if the oil change was done, something was seriously wrong with my engine, or the oil change wasn’t done. So I went to Hampton Ford and Hyundai to do another oil change so they could do the consumption test that surprisingly didn’t cost me anything. I paid for another oil change and had to drive 1,000 miles and go back. Well, I hit the 1,000 miles yesterday and low and behold I had “normal” consumption and I was down just about a quart. Given that information it was clear that the Salem Hyundai service team did not do the oil change because there is no excessive consumption from my engine or any leaks. So today I drove over and talked to Nancy about it because she has been amazing throughout the buying process. I wanted to let her know that I’m not upset with her but was upset about the situation. Afterwards I spoke to the service manager AJ who, after I explained everything to him and showed him the paper work for everything, doubled down and told me that if the oil isn’t registering on the dipstick it’s only down a quart. That it shows on the paperwork that the oil change was done so it proves it was done. He was very condescending towards me during the entire conversation and told me if they didn’t put oil in it my car would have been seriously damaged. After getting no where with him I left and spoke to Nancy again I told her how frustrated I was. She was going to offer me a free oil change voucher but I declined, because I can’t trust them to actually do it. She understood and I explained that I didn’t want hundreds of dollars I just wanted the 73 and change I paid for the oil change that clearly wasn’t done and an apology. Nancy said she is going to mail me a check for the amount I paid for the oil change and I am very thankful. I just want to warn others check your oil level after getting an oil change from here because they can’t be trusted. There are so many scary what ifs for this situation if I had kept driving and didn’t check my oil my engine would have seized and I would be out a car less than a year after purchase. Not to mention what if it seized while I was on the highway. Scary. More