Key Hyundai of Salem

The Sales people were great. Answered all my questions and concerned and I purchased a vehicle Answered all my questions and concerned and I purchased a vehicle More

Such an easy experience to buy a car from this dealership. Wonderful people to work with, very kind, friendly and knowledgeable. Luis was great!! dealership. Wonderful people to work with, very kind, friendly and knowledgeable. Luis was great!! More

Let me start by saying I owned a 2016 Hyundai Veloster and it ran for 267K miles with just normal oil changes and tires and a few minor repairs. This April the transmission went. Based on my experience and it ran for 267K miles with just normal oil changes and tires and a few minor repairs. This April the transmission went. Based on my experience I felt I had no choice but to purchase another Hyundai. On April 30th I went Key because the were no pressure, hassle free. I found a Santa Cruz that was just a perfect fit because we dirt bike and could put them in the back to transport. Unfortunately, when checking out the vehicle for the test drive the Roll-Up Tonneau Cover wasn't working. Fabian said no problem, I will have service take a look. We went and signed the purchase paperwork. Fabian returned saying service dept said it needs to be replaced. They will order and it will be in next Monday May 5th and I will call you to come down and we will install. We never got a call. When we called on Monday May 12th we were told the cover was on indefinite back order. So since then we have been waiting and involved corporate and still cannot seem to get a replacement cover even though we were sold a certified preowned vehicle with 15o point quality assurance inspection yet they didn't notice the cover wouldn't roll back???? and now they cannot supply a replacement? But they didn't mind signing all the paperwork for the sale stating it met all the requirements of the Certified preowned vehicle inspection. I am now questioning my decision to buy another Hyundai. Also since driving away in our new purchase we found the blue tooth isn't working, Car play doesn't work, both screens have turned black during driving just to mention a few issues since driving away. Very Disappointed customer. And when my husband called to schedule a service appt he was told that it wasn't a absolute that the problems were covered under the full warranty that transferred with our purchase. We were told that for all the know mice could have chewed wires so until the inspect the vehicle there was no guarantee. Also got a call a day later on voicemail stating we aren't sure if you have an appt but if you do there is a diagnostic fee until it was proved to be a warranty issue. If I could return my truck for a full refund I would!!!!!!! More

Very good experience today especially Fabian also Diane and Nancy also Greg thank you all and Nancy also Greg thank you all More

Great dealership! I left my prized water jug in the service dept!! Can you either email me at tjaffarian5@gmail.com to let me know you have it, or call 9785192746 I left my prized water jug in the service dept!! Can you either email me at tjaffarian5@gmail.com to let me know you have it, or call 9785192746 More

Exceeded my expectations today today today today weird number of words today today today today number of words today today today today More

Purchased a Santa Fe Hybrid there on Monday May 5th, 2025. Strongly recommend them for hassle free purchase with transparent pricing which was extremely competitive. A good deal. Pleasant sales experien 2025. Strongly recommend them for hassle free purchase with transparent pricing which was extremely competitive. A good deal. Pleasant sales experience. One of the best car buying experiences I have had, having purchased over 9 vehicles in several states in the past several years. 4 of which have been hybrids More

My wife and I have bought three cars from Salem Hyundai going back to 2010 and will continue to do so! No pressure, just so easy to work with! going back to 2010 and will continue to do so! No pressure, just so easy to work with! More

Nick was absolutely incredible. I planned to visit 2 other dealerships (other brands) that day- and the knowledge, experience, kindness, and patience Nick had going over all the opt I planned to visit 2 other dealerships (other brands) that day- and the knowledge, experience, kindness, and patience Nick had going over all the options Hyundai had for me made me realize I had to look no further. In (hopefully) many many years when I’m in the market for my next car- I hope I can Nick along for the ride! More

Excellent service department and friendly staff. Love the reminders that keep my vehicle service on track. Love the reminders that keep my vehicle service on track. More