Key Hyundai of Milford

My cay blew up next day with full warranty, they will not call me back call me back More

The experience with the finance department was dreadful. I worked with an individual named eduardo. After waiting over 4 hours to sign the papers in order to purchase the car, 4 hours after the appointment I worked with an individual named eduardo. After waiting over 4 hours to sign the papers in order to purchase the car, 4 hours after the appointment I had previously said, I was ushered in after 9:00 p.m. the first set of paperwork had the wrong vehicle Vin number, the second set of paperwork had the wrong price on it. I would not have detected this error if I hadn't said please give me the paperwork and he said I already gave you the monthly amount and I said please print out the paperwork with all the final numbers. That's when I realized that he had charged me $2,000 extra tha the vehicle price. I was then informed that the finance percentage was actually 1 percentage higher than I had been told. By this point it was well after 9:00 p.m. and I've been waiting there for over 4 hours and I was hungry and tired. He started to give justifications about what had happened and I said I don't want to hear it please just give me the correct paperwork so I can review it sign it and get out of there. He kept on trying to justify his mistakes and I kept saying please just print at the final paperwork I'm tired and I want to by the car and leave. He said okay excuse me I'll be back and he left the room. I thought he was checking on something but he never came back. I went out to search for him and he was there in the public among other individuals and he shamed me. He said are you calm now are you ready for me to come in? I said I didn't know what you even had left for. He said you were talking over me. I said I am upset because I've been given wrong information multiple times and I just wanted you to please print out the correct paperwork so I could sign it and leave. I'm upset because errors had been made and at this point I just want to move on. He still continued to say that he was not going to come in until I was calm. I said I am calm but I am upset, yet no insults or anything like that had been said. I had to raise my voice to tell him I wanted to sign the paperwork but I did not yell. He continued to stare me down and eventually went in to the finance office again. He treated me with arrogance and indifference and coldness. Eventually the paperwork was signed and I purchased a car by 10:00 p.m. I then for the first time cried in the parking lot of the dealership after what should have been a joyful experience, out of frustration. The sales associate however, was absolutely amazing. Andreas Constantineau is one of the reasons I saw the deal through despite my Dreadful experience at the finance department. He's a man of integrity, expertise, and a man of his word. He is a man of compassion and patience and he is dependable. I could not recommend him more highly. He even rushed out to check on me in the parking lot because he could see how upsetting the situation was. He continues to follow up after the car purchase to see if I have any questions. You cannot find a better person with whom to work and I have never received such excellent customer service from anyone. He is only reason I would go back to this dealership. More

Service department mistakenly performed a 60K mile service for my vehicle that had only 31K of miles which they ended up replacing the drive belt. The Drive Belt was not needed but they went ahead an service for my vehicle that had only 31K of miles which they ended up replacing the drive belt. The Drive Belt was not needed but they went ahead and performed the replacement without my consent (they said it was required). It's not even mandatory at 60K miles, but you would think you get a courtesy call. Management (Billmary Ortiz) has been giving me the runaround for almost 2 years now and has not replied back by phone or email. I've been a customer with Hyundai since 2007 which I'll never go back to this dealership. More

I couldn’t be happier with my experience at Key Hyundai of Milford. My sales rep Hayley Maxwell, was knowledgeable, patient, and genuinely cared about helping me find the right vehicle—not just making a sa of Milford. My sales rep Hayley Maxwell, was knowledgeable, patient, and genuinely cared about helping me find the right vehicle—not just making a sale. The entire process was smooth and transparent, and they gave me a great deal on both my new car and my trade-in. Even after the sale, they followed up to make sure I was happy and answered all my questions. More

My experience with Hayley Maxwell was by far the best car buying experience I’ve ever had. She was patient, very informative, gave me a fantastic deal. I am so happy from beginning to end and got the car I w buying experience I’ve ever had. She was patient, very informative, gave me a fantastic deal. I am so happy from beginning to end and got the car I wanted. I would recommend her to anyone I know! More

We had a pleasant experience from start to finish. Very easy and helpful staff all around. Very easy and helpful staff all around. More

Hayley Maxwell is a young energetic salesperson at Key. She worked very hard for my wife and I and in the end delivered everything we asked of her. She was courteous, knowledgeable and responsive. The enti She worked very hard for my wife and I and in the end delivered everything we asked of her. She was courteous, knowledgeable and responsive. The entire management team at Key worked diligently to gain my confidence and put us in the vehicle best for our situation. I would highly recommend Hayley and the entire Key Hyundai team! More

Great place. Everyone was kind and also helped me guide through my first dealer purchase. Great customer service and definitely would recommend Hailey Maxwell as Everyone was kind and also helped me guide through my first dealer purchase. Great customer service and definitely would recommend Hailey Maxwell as sales rep she was amazing and made me feel comfortable and guided me through all the steps and was supportive of making the right decision based off my needs and steered me in the right direction with listening to all my concerns, want, and needs. More

I couldn’t be more pleased and satisfied with my 2023 Hyundai Santa Fe. Andreas Constantinou helped Me drive away in my Dream vehicle :) he was a pleasure to work with and I highly Recommend him. I could Hyundai Santa Fe. Andreas Constantinou helped Me drive away in my Dream vehicle :) he was a pleasure to work with and I highly Recommend him. I couldn’t be any happier thank you!!!! More

I worked with Andy who was amazing from beginning to end. He was knowledgeable, kind and sincere. He kept in contact throughout the purchasing process and I am very satisfied with my choice. He was knowledgeable, kind and sincere. He kept in contact throughout the purchasing process and I am very satisfied with my choice. More