Key Hyundai of Milford

Purchased my new 2026 Tucson from Kurt ~ had a wonderful sales experience ! Everything from test drive to showing me all the buttons ! sales experience ! Everything from test drive to showing me all the buttons ! More

I just bought a brand new Caligraphy and have tried calling our sales person Brian and sales manager Dave for over a week. Left voicemail several days ago. Emailed. What’s happening?? calling our sales person Brian and sales manager Dave for over a week. Left voicemail several days ago. Emailed. What’s happening?? More

I rarely write reviews, but my experience with Key Hyundai of Milford warrants sharing. I strongly recommend that car buyers carefully consider whether they want to do business with Key Hyundai of Hyundai of Milford warrants sharing. I strongly recommend that car buyers carefully consider whether they want to do business with Key Hyundai of Milford. While the employees we dealt with were generally nice, that does not excuse questionable business practices, poor communication, unauthorized charges, and service issues that continue to cost customers time and money. We purchased a used 2018 Hyundai Tucson in January 2026. In April, the check engine light came on, so we brought the vehicle in for service. We were told the vehicle was leaking oil, and because the engine was still under warranty, they initiated an oil consumption test. When we picked up the vehicle, we noticed our license plate was missing. After about an hour of searching, their employees could not locate it. It was later discovered that a salesperson had mistakenly removed our plate and put it on a new vehicle he was delivering. That means someone else was driving a vehicle with our license plate for roughly a day. The issue was eventually resolved, but the situation was unacceptable. Returning to the oil consumption issue, I brought the vehicle back for the third evaluation. It turned out we were over the 1,000-mile limit for the test, so the process had to be restarted. They then performed another oil change, stating it was required, even though an oil change had already been done at the start of the prior consumption test just over 1,000 miles earlier. The oil change cost approximately $150, and neither my wife nor I approved it. Today, we were told the valve cover gasket is leaking and must be repaired before the oil consumption test can continue because the external leak affects the results. What is especially frustrating is that this valve cover gasket issue was not identified or communicated when the first oil consumption test began. Now, after multiple visits, an unauthorized oil change, and a restarted warranty-related test, we are still not closer to resolving the underlying issue. At this point, this has become a very frustrating and concerning experience: repeated visits, poor communication, an unauthorized oil change, a restarted warranty test, and a serious license plate mishandling incident. More

On Friday, June 20th, my wife and I visited the dealership looking to lease a Hyundai Palisade for our company. After negotiating with the salesperson and finance team, we agreed on lease terms and dealership looking to lease a Hyundai Palisade for our company. After negotiating with the salesperson and finance team, we agreed on lease terms and payment. They ran my credit and told us that because it was after 6 PM, we could take the vehicle for the weekend and return Monday to finalize and sign the paperwork. On Saturday, my wife brought the vehicle back in so they could complete the final inspection on our trade-in. We received follow-up calls from the sales rep over the weekend, giving us the impression everything was in order. Then Monday came. After spending an hour and a half in the dealership with the finance team filling out paperwork—and with our kids sitting in the Palisade we had all weekend—we were blindsided. A member of the team casually revealed we had not been approved for a lease, and that the deal was now for a financed vehicle. This was incredibly upsetting. No one at any point from Friday to Monday informed us of this critical change. Not Friday night when my credit was run. Not Saturday when my wife brought the car back. Not during the sales rep’s follow-up calls. Not even when we arrived Monday to “finalize” the lease. Only after we were deep into paperwork did they spring this on us and ask us to consider financing instead. It felt like a tactic—let the family drive the car all weekend, get attached to it, and then try to pressure us into signing for a finance deal we never discussed or agreed to. We felt misled, embarrassed, and frankly insulted—as if the finance team assumed we wouldn’t notice the difference or wouldn’t care. My wife and I had to take our special needs son, our 5-year-old, and all of our belongings out of the Palisade and reload our old vehicle in full view of the dealership. It was humiliating and avoidable. This experience lacked basic communication, transparency, and respect. I would strongly caution others to be very careful when dealing with this dealership. More

Love working with this dealership. We have brought home 2 new vehicles this month, 1 due to a lease being up & the other a 1st new car purchase for a family member. Everyone was wo We have brought home 2 new vehicles this month, 1 due to a lease being up & the other a 1st new car purchase for a family member. Everyone was wonderful, from the salesmen: David Morgan & Sam Kaylor to the finance guys: Ken & Edwardo. They make the stress of buying a new vehicle fun again. This is why I've been a repeat customer and why I'll be back when my personal vehicle's lease is up next year. More

Eduardo, Thank you for all your help helping me in purchasing my car. I really appreciate the time you invested in insecureing a loan. We both know it was not easy! Your patience and knowledge was inv purchasing my car. I really appreciate the time you invested in insecureing a loan. We both know it was not easy! Your patience and knowledge was invaluable. Your demeanor spoke volumes. Thank you for going the extra mile. As for the car, very happy with it...her name is Rocket. Thank you again for everything. John R. Van Keuren More

I was looking into buying my first new car. When I walked into Key Hyundai of Milford, I was greeted at the door by everyone there. Andreas came up to me and helped me with exactly what I was l When I walked into Key Hyundai of Milford, I was greeted at the door by everyone there. Andreas came up to me and helped me with exactly what I was looking for. I didn’t feel like I was getting taken advantage of and I was guided through the car buying process step by step. I recommend coming here if your interested in car buying! More