Key Chrysler Dodge RAM of Portsmouth - Service Center

Never called me before doing work that I specifically declined. Be extremely careful with this group, they will ring up a huge bill with a huge explanation before you can even decline the work you alread declined. Be extremely careful with this group, they will ring up a huge bill with a huge explanation before you can even decline the work you already declined. Failed me on a state inspection then proceeded to replace my spark plugs and charge me $900. Tried to compromise with them to pay for the labor and not the parts, they said no and will offer $400 towards future work with them but they will not refund me any money. Frustration and anger do not need to be taken out on the customer, I expected to have a civilized conversation and I was met with hostility. Highly recommend going anywhere else. More

Service was fast and easy. I wanted to use a coupon from the Chrysler app but was not able since I only mentioned it upon pick up not upon delivery. Will take it into account n I wanted to use a coupon from the Chrysler app but was not able since I only mentioned it upon pick up not upon delivery. Will take it into account next time. More

I’ve tried to give this dealership a chance time and time again, but I’ve had enough. I leave there feeling as though they don’t know what they’re doing. Between soft brakes to suspension degradation. Wha again, but I’ve had enough. I leave there feeling as though they don’t know what they’re doing. Between soft brakes to suspension degradation. What’s also bothersome is the feeling they were underhanded. I’ve never had a service dept charge me for ‘shop supplies’ - it’s always been factored into the cost. Last time I went there the service manager went out of his way, which is what brought me back. Based on this last visit it appears the ownership has changed his mindset to be more strict with charging incidentals, and more rigid. It’s time to move on. More

People are very nice, helpful. kind. Service was great I have been going there for 20 years bought meny vehicles and have service Thank you kind. Service was great I have been going there for 20 years bought meny vehicles and have service Thank you More

Prompt and very friendly service all around. I had bad news concerning my vehicle and it was handled in a professional manner I had bad news concerning my vehicle and it was handled in a professional manner More

Center has gone through a personnel change. Not as professional as the previous management. Too bad. Not as professional as the previous management. Too bad. More

Excellent service and attention to detail! We are traveling across the US on an extended road trip with our RAM 2500 diesel pulling a 5th Wheel RV and had DEF/DPF issues while in NH. Michael We are traveling across the US on an extended road trip with our RAM 2500 diesel pulling a 5th Wheel RV and had DEF/DPF issues while in NH. Michael, Frank, & Josh were so helpful and got us right in to Key Chrysler and provided the best service we have seen along our journey. All were very knowledgeable to get us back on the road and running! More

Great service with a professional assistance. They were fantastic getting me in and out in a timely manner. Thank you ! They were fantastic getting me in and out in a timely manner. Thank you ! More

They were great. Everyone at key auto was great to work with and they made everything work so well Everyone at key auto was great to work with and they made everything work so well More

They were very professional, and they did what I asked them to do. Thank you. them to do. Thank you. More