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Key Chrysler Dodge RAM of Portsmouth - Service Center
Portsmouth, NH
371 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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371 Reviews of Key Chrysler Dodge RAM of Portsmouth - Service Center
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June 28, 2010
I dropped off my pickup to Port City for some maintenance. After three days, NO ONE had called me to tell me what was wrong or how much it would cost. Then, when I called to find out, they told m maintenance. After three days, NO ONE had called me to tell me what was wrong or how much it would cost. Then, when I called to find out, they told me I was wrong and they had called me and left a message. At first, I gave them the benefit of the doubt... until... I went to pick up the truck and my battery was dead and the coolant system was completely empty. Their answer? ... "we called you and told you there were things wrong with your coolant and battery, but YOU declined the service". Again... that NEVER happened. Bottom line: They claim adequate communication in order to cover their own ass but refuse to actually take responsibility for dropping the ball. They have POOR customer service and completely disregard the maintenance customers. I will NEVER return to this dealership for any reason. Adam? More
by abottrill
Employees Worked With
John Thomas and Multiple Maintenance Personnel
