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Key Chevrolet of White River
White River, VT
98 Reviews
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98 Reviews of Key Chevrolet of White River
November 14, 2019
Very frustrating First off I purchased a used vehicle that had not been checked out before selling to me, so when i went to have it inspected i was shocked when i was First off I purchased a used vehicle that had not been checked out before selling to me, so when i went to have it inspected i was shocked when i was told it did not pass inspection and it needed new tires and brakes. Then when i brought it back to have work done i left a note in car saying to please deliver to my work by 3 and then i also had to fill out envelope for my keys and said the same thing. My mom had also called at 10:30 and again made sure they would be delivering my car to my job by 3 and was told my car was the next one to go in. Well needless to say my car was not delivered to my job so I had to get a ride up to dealership and was told I put 3:30 (which I know I didnt) I explained to them I had my after school child I watch and that I was suppise to be somewhere by 3:30. So they decide to have me take home a car from dealership which took till about 3:30, so if in fact my note had said 3:30 obviously it was not going to be delivered on time anyways. So I am given a vehicle that was not even cleared of the snow and ice and i had no scraper. So i had to get as much as i could with my arms and hope for the best. The next morning i go and pick up my car only to see that the tire pressure light is on. I call and am told with cold weather that happens (and yes i know this does) but these are brand new tires and was only out in cold for night. They tell me to come in and they will check it. Honestly I felt like I was inconveniencing them when I brought it back. Meanwhile I'm thinking I just bought this vehicle and already it's a headache and I haven't even made first payment. So guy checks tires and one of the back ones was low. He tells me light will go off shortly. Well it didnt go off so again I call and get told same thing about the cold and tire pressure and I tell him the light never went off from when he checked the night before. So now I'm being told it's probably the sensor and they are ordering a new one. Let's hope that is in fact true. I went here because I read many positive reviews but as of right now I am not happy. The general manager did apologize for the problems I encountered but I'm still frustrated. Oh I should also add that when I test drive it I had my sales guy come with me because I heard a funny noise and he assured me that it was because it had been sitting for so long and the noise would go away as I drove it. It has gone away since the tires and brakes were done. And if it had never been checked out by their people ( it came from another dealership) how could he know what it was. More
by keenert
Verified CustomerEmployees Worked With
I do not remember all the people I have talked to, William Pough, Jill French
November 11, 2019
Great experience Turned in a vehicle leased from another dealer and another brand with 1/2 the lease still remaining. Upgraded to a new 2019 vehicle with a payment in Turned in a vehicle leased from another dealer and another brand with 1/2 the lease still remaining. Upgraded to a new 2019 vehicle with a payment in the range I needed for a vehicle with far nicer features than the vehicle turned in. A very happy customer. More
by fiestaboy
Employees Worked With
Jeffery Mitchell, John Hebert
November 09, 2019
My husband and I had the best experience with William Pough. He worked with us when other dealerships wouldn’t give us the time. He took the time to find us the right vehicle for the right price. We are Pough. He worked with us when other dealerships wouldn’t give us the time. He took the time to find us the right vehicle for the right price. We are very satisfied and will definitely be returning in the future. More
by SadieBryer17
Employees Worked With
William Pough
November 08, 2019
Great service experience Clean and neat new facility. Friendly staff and comfortable waiting area. Work was completed efficiently and I wasn't offered services/parts I didn' Clean and neat new facility. Friendly staff and comfortable waiting area. Work was completed efficiently and I wasn't offered services/parts I didn't need. I will be back! More
by Terri Hamilton
Employees Worked With
Sean Shisko, Jill French, George Emanuel
November 06, 2019
Great dealership I had a pleasant experience at white river Chevrolet, the process was fast easy and they took all the needed steps to make a happy customer! I had a pleasant experience at white river Chevrolet, the process was fast easy and they took all the needed steps to make a happy customer! More
by lnaemt
Employees Worked With
Chris Stromberg, John Hebert, Ellen Richard
November 05, 2019
Fantastic It was great service and a real easy buying experience. Luke and Jeff were awesome. Luke will bring this new dealership to a height that will make th It was great service and a real easy buying experience. Luke and Jeff were awesome. Luke will bring this new dealership to a height that will make the news. More
by mikep582018
Employees Worked With
Jeff Mitchell 5 star, John Hebert, Luke Mattern
November 04, 2019
Easy buying experience no brainer Never had a better buying experience...I thought about buying out an existing lease that I had and William explained to me why that wouldn’t be a good Never had a better buying experience...I thought about buying out an existing lease that I had and William explained to me why that wouldn’t be a good idea...so I asked other options and we came up with a used truck that I like very much More
by tsmcreed
Employees Worked With
John Hebert, William Pough
November 04, 2019
I've bought many trucks from Luke and his sales crew. His leadership is top notch and shows through his sales personal. My dealing are always straight forward and honest. leadership is top notch and shows through his sales personal. My dealing are always straight forward and honest. More
by lamoureux89
Employees Worked With
Jill French, Luke Mattern
November 01, 2019
Nice, friendly Staff The service center was staffed with friendly faces that recognized me after only being there once. I would liked to been updated more rather than hav The service center was staffed with friendly faces that recognized me after only being there once. I would liked to been updated more rather than having to go to the dealership to find out what was wrong only to be told I needed to come back the following week to get the problem fixed. I needed my vehicle and it sat there for an entire day before I called and asked what was going on with it, only to be told I needed to bring it back after the dealership gets the part to fix the problem. Better communication about the progress on the vehicle would have been nice making it easier to schedule. Now I have to go back again next week to get the pet fixed. More
by iannielsen94
Employees Worked With
John Hebert, Ellen Richard, Jill French, George Emanuel
