Key Buick GMC

Torn experience, changed to well taken care of. Original review: "The service center is very slow. I was second in line for the day, before the garage opened. Got all checked in for a transmission s Original review: "The service center is very slow. I was second in line for the day, before the garage opened. Got all checked in for a transmission service that I specifically said when I called to set up appt. The person checking me couldn't find that anywhere. I also asked to get a/c system looked at because of an intermittent noise just on start up when a/c was left on. An hour later I was told that I had a front crank seal,leak causing noise, labor costs and time to do it. They also recommended other maintenance that I had to decline cause of costs and time. 2 hours later I was finally waiting to get paperwork to pay. So in 3 hours the tech did about and hour diagnosis and a transmission service which only required lines to be hooked up and a machine turned on to swap fluid. Also after taking 20 minutes to be able to cash out because when I got paperwork to cashier, she had no information on what,was done or anything so she had to make calls. Finally pay and get back to car to find the techs plastic seat cover, paper floor Matt and tag number still in car. On my final invoice it says they also did a multipoint inspection. Ha. If they did they would have told me about the tires needing to be replaced too which i went there knowing. Judging by all this, I'm thinking I'll have to go somewhere else to get a/c looked at again to get pressures read. I have a feeling the pressures were never read and need to be. Should,have been done first if you ask me. I'll also,be looking for a different place for services too. New/Changed ReviewService Manager, called about our experience, I explained our experience, and our concerns, asked questions about what is the normal for different checks they perform that happened to our vehicle. Asked if we should have paperwork with results, which were not given to us. He expressed is apologies and that he desperately wanted to make it right. His concern was our happiness and confidence in the vehicle and their work. The following Tuesday, the service manager personally brought a loaner car to our house to leave and took our car to the shop to do a very thorough check. The service Manager stayed in contact with us almost daily, letting us know what they found and suggestions. They also noticed the extended warranty coverage we had on the vehicle, made some calls about that and found that the repair would be covered by our coverage and offered to pay half the deductable. Once we got our vehicle delivered back to us by the service manager we found that he had replaced the bad component, the belt, and the key fob, which the bad component was the only thing covered by the warranty. In short, the Service Manger shows huge customer service and care, also very concerned with making the vehicle repaired 100%. Shortly after having our vehicle back we did start to notice the noise we originally heard again. We called Butch (service manager) directly to find he was on a much earned vacation. As soon as he returned he called us back immediately. Within about a day the Service Manager was back at our house with another loaner, which to be honest, was more than twice the value of our current vehicle. His concern was spoiling us. Again, he has been in contact with us every step of the way. They have spent extra time this time, testing components before replacing anything. Doing everything they can to narrow all results down. They have kept the vehicle a few extra days this time after the component replacement to make sure the noise will not return. Again very satisfied with the service we are getting. Service Manager is again still very concerned with the customers peace of mind and confidence in the service Department. More

Excellent Shopping at Key Very friendly and helpful to me in purchasing the vehicle I was wanting. The GMC Acadia I has selected was not on the lot but Doug Forsythe located it Very friendly and helpful to me in purchasing the vehicle I was wanting. The GMC Acadia I has selected was not on the lot but Doug Forsythe located it and it was delivered the same day. I picked it up the following morning!!! Every detail excellent!!! Thanks again to Key Auto Co., Jacksonville, FL. More

Awesome The staff at Key Buick was extremely helpful I strongly suggest that you look up the salesman named Richard Michael Wood he along with the Key Buick t The staff at Key Buick was extremely helpful I strongly suggest that you look up the salesman named Richard Michael Wood he along with the Key Buick team will find a way to make sure your happy my experience there was both exciting and satisfying they found so many different ways for me to purchase a vehicle that I wanted to pick up several more problem with that was I only need one lol l look forward to buying my next vehicle form Key Buick More

Excellent Customer Service I recently purchased a used certified 2015 Buick Verano from this dealership. Our sales rep, Richard Wood, was phenomenal! Mr. Wood went above and bey I recently purchased a used certified 2015 Buick Verano from this dealership. Our sales rep, Richard Wood, was phenomenal! Mr. Wood went above and beyond for my husband and I. I couldn't have asked for an easier experience. There was zero pressure involved. The business manager, Mr. Neely, was also a pleasure to work with. Thank you, you've earned a customer for life! More

Professional, understanding and efficient. My time at Key was well spent. I was in and out in less than half a day and very pleased with the results. It's my third lease with Key and I'm sure t My time at Key was well spent. I was in and out in less than half a day and very pleased with the results. It's my third lease with Key and I'm sure there'll be more to come. Thank you, Richard More

Unbelievable as i needed a lesser vehicle and they did so. Bought a Beautiful Buick unfortunately it was to "techy" for my 78 years. They took it back and put me into a car I was comfortable with, What other Bought a Beautiful Buick unfortunately it was to "techy" for my 78 years. They took it back and put me into a car I was comfortable with, What other dealer would have done so ? Key is unique and if your in the market for a car go no farther Frank Miller More

Great experience and great car I was very pleasantly surprised at my experience with this dealership. I had not shopped there for many years because of some negative negotiation t I was very pleasantly surprised at my experience with this dealership. I had not shopped there for many years because of some negative negotiation tactics from a long time ago. I tried it again and was very pleased with Justin Corral, my sales person, and the whole process. And I love my new Cascada! More

Best dealership in Jax! Always a pleasure to work with Sales Rep Richard Rood at Key Buick, also this time with Steve Barranco, the Sales Manager. Richard is unfailingly pol Always a pleasure to work with Sales Rep Richard Rood at Key Buick, also this time with Steve Barranco, the Sales Manager. Richard is unfailingly polite, never pushy, listens to what I want and finds it for me. My greatest pet peeve is high pressure sales tactics, and I never get any of that from Richard. I just traded a Mazda CX-5 lease for a new lease on Buick Encore (which is a dream to drive compared to the Mazda), and both guys helped make it possible by working out a deal to cover my last 6 mos on the Mazda. This was my second time buying at Key & with Richard, and I can't see any reason to go anywhere else. My prior experience in the service dept was excellent as well. Thanks again to both of you! Allyson M More

Doug Forsythe is the best!!!!!! Just purchased my new certified 2012 gmc sierra work truck from the best salesman out there- Doug Forsythe!! No pressure and no hassle. Most would thi Just purchased my new certified 2012 gmc sierra work truck from the best salesman out there- Doug Forsythe!! No pressure and no hassle. Most would think nothing but pressure when going to a dealership. Not with Doug Forsythe and key Buick gmc. Doug offers the best service and professionalism. He listened to what I wanted and needed. If you want a no pressure environment, go to key Buick gmc and ask for Doug. Thanks DOUG!!!!!! More

Sales The sales staff are excellent. It was nice working with a salesman who was anxious to insure we had all the information needed to make a decision. The sales staff are excellent. It was nice working with a salesman who was anxious to insure we had all the information needed to make a decision. This ended in our purchase of a new Denali Yukon XL. The purchase from this dealer was entirely due to Richard's willingness to work with us over a two month period.. More