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Key Buick GMC
Jacksonville, FL
389 Reviews
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389 Reviews of Key Buick GMC
April 27, 2017
Key Buick is lucky to have Richard Wood! My mom had to get a new car after her car was stolen and then totaled. She was traumatized and needed a car that would include many safety features a My mom had to get a new car after her car was stolen and then totaled. She was traumatized and needed a car that would include many safety features and was recommended for senior citizens. After considerable research, I took her first to Key Buick to test drive an Encore (highly recommended for senior citizens) so that we would have a good basis of comparison with our ongoing search. And then we met Richard Wood. He is an upstanding, honest, caring sales associate who made both my mom and I comfortable enough that Mom suspended any further shopping and purchased the Buick Encore that day! Through tears and an emotionally trying time, Richard was right there offering my mom support and compassion. He even has set up several return visits to ensure that she is comfortable learning all of the new bells and whistles on this beautiful and SAFE car, and he takes the time to demonstrate them to her himself. He truly is remarkable, and in a day when customer service is lacking in so many places and in so many ways, Richard rises to the occasion and goes far beyond! I will definitely use him myself in the future and would happily recommend him without reservation. THANK YOU, RICHARD, FOR TAKING CARE OF MY MOM! She means so much to me, and we couldn't have been more blessed than to have had you!!! More
by noworkallowed
Employees Worked With
Richard Rood
April 27, 2017
Enjoyable experience purchasing our second vehicle from Key! We just recently purchased our second vehicle from Key. This time the new car was for our family vehicle for traveling and work. We wanted something s We just recently purchased our second vehicle from Key. This time the new car was for our family vehicle for traveling and work. We wanted something spacious with the latest safety features and technology. Our sale's representative, David Hayes, was knowledgeable and he himself drives an Acadia. After reviewing our options for trim, we decided on the Acadia Denali and we couldn't be happier. It is a beautiful vehicle and Dave knew exactly what we needed. Dave is a wonderful sales representative, friendly and informative. We would recommend Dave and Key to our friends and family any time. More
by Jennifer Turner
Employees Worked With
David Hayes
April 25, 2017
Buy a car was so easy!!! Richard did an incredible job from start to finish on the purchase of my new vehicle. Richard even called a few days after the sale to see if I h Richard did an incredible job from start to finish on the purchase of my new vehicle. Richard even called a few days after the sale to see if I had any questions or concerns about my new vehicle. I will definitely go back when it's time for my next vehicle. will tell all my friends to stop by and see him for their next car. More
by Gregory
Employees Worked With
Richard Michael Wood
April 07, 2017
Best Buying Experience Ever!! I bought my 2017 Cascada last week and can honestly say it was the easiest, most pleasant car buying experience I've ever had. Very impressed! Thanks I bought my 2017 Cascada last week and can honestly say it was the easiest, most pleasant car buying experience I've ever had. Very impressed! Thanks so much David Hayes! More
by Kathy
Employees Worked With
David Hayes
April 07, 2017
Purchase new car This is my second purchase from Key Hyundai and once again I was very pleased with the service I received while I was just looking and with the actua This is my second purchase from Key Hyundai and once again I was very pleased with the service I received while I was just looking and with the actual purchase. Jane gave me all the information I needed;!she made me feel very relaxed, she was very professional but yet also very friendly. At the time of purchase she was extremely helpful in showing me how to use all the device/features of the car. I've also taken the opportunity to call her back with questions and she's handled all of them which has left me feeling more confident with caring and operating my new vehicle. definitely a positive experience! More
by Faith
Employees Worked With
Jane Cruz
March 31, 2017
Wonderful experience Richard made the purchase of my vehicle very easy. He made sure all of my questions and concerns were answered quickly. It was the best experience I h Richard made the purchase of my vehicle very easy. He made sure all of my questions and concerns were answered quickly. It was the best experience I have had ever purchasing a vehicle. Thank you More
by Phones
Employees Worked With
Richard Michael Wood
March 31, 2017
Great Buying Experience I would definitely rate this the best dealer experience I've encountered thus far. Richard was great to work with throughout the entire buying process I would definitely rate this the best dealer experience I've encountered thus far. Richard was great to work with throughout the entire buying process. He provided excellent customer service and I did not once feel rushed at any point in the buying experience. Kudos to this entire team of professionals! More
by Sshepherd85
Employees Worked With
Mike Fox, Richard Michael Wood
March 28, 2017
Bad Service and Selling Damaged Goods as New Part On March 13, 2017, I took my GMC Sierra to Key Buick GMC for a new front bumper/air deflector and for repair of minor frontal damage. When I picked u On March 13, 2017, I took my GMC Sierra to Key Buick GMC for a new front bumper/air deflector and for repair of minor frontal damage. When I picked up the vehicle Friday, March 17, 2017, I did not immediately notice the dings in the shiny chrome bumper as it gleamed in the sunshine. However, when I arrive home and looked at the bumper under the shade of a tree, I saw dings. I called Key Buick GMC immediately. Then, I went back to the dealership. The following Monday came and went without a call from Key Buick GMC. Tuesday came and went without a call from the dealership. Wednesday came, but, before it went, I called Key Buick GMC. I was told by "Holly" that the new bumper she ordered was received but was also damaged. Thursday came and went with not call from the dealership. Friday came and went with no call from the dealership. Monday, March 27, 2017, came and went with no call from the dealership. Now, it's another Tuesday with no call from Key Buick GMC. I have been going to Key Buick GMC for maintenance and repairs for our General Motors vehicles (2010 Chevrolet Equinox and 2008 GMC Sierra) since 2013. This is poor customer service to be providing to a loyal dealership customer and a loyal General Motors buyer. I have canceled payment via my credit card company. I am not paying for a damaged bumper. If necessary, I am prepared to file a small claims in court. In fact, I have already started preparing for that course of action by researching the registered agent (Maureen Burnett) for this dealership. Since this dealership represents General Motors, I hope you can hold Key Buick GMC accountable for its actions. I would appreciate any assistance you provide. More
by D Fulton
Employees Worked With
Holly and Ms. Braddock
March 26, 2017
Hard to find reasons not to buy I'm a repeat buyer. The performance of all I've met has been nearly flawless; meaning the knowledge, sincere desire to please me and interest in my r I'm a repeat buyer. The performance of all I've met has been nearly flawless; meaning the knowledge, sincere desire to please me and interest in my requirements are genuine. Key (!) point. For me, as long as they are competitive, they won't have to be lowest, just close enough; they are that good. All sales people please ignore this last statement! LOL More
by lou6711
Employees Worked With
Steve Baranco and shuttle driver, whose name escapes me, sorry., Mike Fox, David Hayes, Jeff Moore
March 25, 2017
Best vehicle to meet our needs We started with 12 different car lines and ended up selecting the Buick Encore. It had everything we were looking for based on its size. Once we settl We started with 12 different car lines and ended up selecting the Buick Encore. It had everything we were looking for based on its size. Once we settled on the car the selection of the dealership was even easier. Our salesperson (David Hayes) showed tremendous interest in assuring that every feature was explained in detail and after 3 return visits helped us find the trim line and color we wanted. More
by daveantico
Employees Worked With
Mike Cain, David Hayes
