Key Buick GMC

To be fair, this negative review is only about the warranty claims department at this dealership, not the service department per se. In mid-July of this year, I submitted the paperwork to be reimb warranty claims department at this dealership, not the service department per se. In mid-July of this year, I submitted the paperwork to be reimbursed for the replacement of the windshield wiper motor on my 2015 GMC Terrain due to a recall. The motor went bad prior to the recall. The service advisor told me that it would take up to two weeks for me to be reimbursed for the replacement. A month later, I still had no heard anything from this dealership. I called the warranty claims department and was told that it was pending but that I would be called a couple later with an update. I heard nothing from him. By last week, I still had not heard anything. I called again left a message. I was called a day later and was told that the claim was still pending. What???? It is completely inexcusable for me not to be reimbursed by this time. It also completely unprofessional for the dealership not to give me periodic updates on this claim. More

Pick any other Hyundai dealer but this one. I took my Genesis in for service and tire rotation. $650 later I picked my car up after dealing with the manager. My rims had this black paste-like I took my Genesis in for service and tire rotation. $650 later I picked my car up after dealing with the manager. My rims had this black paste-like substance on them. It took me 15 minutes per rim to clean. My car was dirtier when I picked it up than when I took it in! You would think you spend $650 you would get a car wash!! No car to drive home, they did get me an Uber to go home but I had to get my own ride back to pick my car up. Terrible service,the manager was a jerk. More

Y’all are a rip off for an oil change. Website says on thing, get charged more then expected. Breanna didn’t even offer me a coupon to help with the cost, all I got was “our prices went up Website says on thing, get charged more then expected. Breanna didn’t even offer me a coupon to help with the cost, all I got was “our prices went up”. Even after I told her what the price o your website was. Highly disappointed and will not come back even though you are a local dealership 😤 More

This is the third vehicle (second lease) purchased at Key Buick GMC. Every experience has been great. This instance, I've been working with John Tomazinis over the past 6 months, looking at all purchasing op Buick GMC. Every experience has been great. This instance, I've been working with John Tomazinis over the past 6 months, looking at all purchasing options. Days before the lease-end, I leased a 2021 Buick Envision. John had a good memory for my details. He fulfilled my price point and upgraded me to this vehicle. I had mentioned in passing an interest in a Cadillac XT4. The 2021 Envision is built on a XT4 chasis, so it's worked out even better! Thanks to John and also to Mike Deutsch, Business Manager who made closing the deal a good experience. No hassles, no pressure, a good deal and great service in the coming years. More

I was looking for a new truck and visited several dealerships and new truck choices were unavailable. I stopped at Key Buick and met a salesman as I started to walk the lot. He introduced himself and dealerships and new truck choices were unavailable. I stopped at Key Buick and met a salesman as I started to walk the lot. He introduced himself and immediately I felt I was in good hands. Scottie is down to earth and made my buying experience a no hassel experience. He answered all my questions about the new truck and provided me with all the information I needed to get me a new Sierra 1500 AT4! He was great and would recommend him if you are visiting Key Buick GMC! More

Terrific dealership & staff! Our salesman Don Pellicier is the best! We couldn’t be happier with our purchase of the Used Hyundai. The Beck Family is the best! We couldn’t be happier with our purchase of the Used Hyundai. The Beck Family More

Never leave reviews, but I’ll pass it on since dealerships pride themselves on them. Sales representative (Scottie) was very nice. Sales manager was very unprofessional and treated customers very dealerships pride themselves on them. Sales representative (Scottie) was very nice. Sales manager was very unprofessional and treated customers very rudely as if you were wasting his time. Needless to say I left and went to Coggin Chevrolet and struck a deal. Wouldn’t recommend. There are no shortage of dealerships in Jacksonville. You could miss this one and still find a good deal without the headache of dealing with this sales manager. More

It was a very good experience to deal with the people at Key they all were very helpful and I got a deal that was fair. My sells rep Scottie Dean was great to work with, and Terry Sabo from the internet sal Key they all were very helpful and I got a deal that was fair. My sells rep Scottie Dean was great to work with, and Terry Sabo from the internet sales dept. was very helpful also. Thanks to all, I love my new GMC truck. More

An enjoyable experience from first follow up call of our initial inquiry to the close of the sale. Our sales agent was very prompt in his follow up, thorough, honest, sincere and professional. We were in an initial inquiry to the close of the sale. Our sales agent was very prompt in his follow up, thorough, honest, sincere and professional. We were in and out of the dealership at time of pick up and signing papers in about an 90 mins. We got an excellent value for our money, highly recommend Key Buick GMC. More

3rd vehicle from Key. The buying experience is always great and most importantly, hassle free. Not the hours upon hours of back and forth. Great! great and most importantly, hassle free. Not the hours upon hours of back and forth. Great! More