Key Auto Mall

A Complete Rip Off I made a huge mistake by visiting this dealership and ended up storming out. I was shopping for Dodge Challengers and after taking a test drive I w I made a huge mistake by visiting this dealership and ended up storming out. I was shopping for Dodge Challengers and after taking a test drive I went in to start working out the details for the lease. The salesman was good, but the manager was clearly trying to rip me off. He came back with a lease amount that was $200 monthly higher than what it should have been. I found out that they were not only adding in a ton of extra charges, but somewhere in there was a massive amount of payment increase. While I was inquiring about how he came up with this price he proceeded to tell me that he was doing me a favor by finding me the car I wanted. At this point the conversation went south quickly. I went directly across town to Kimberly Car City and ordered by new car, got professional service, a good price, and was not insulted by the staff. Skip this crap dealership and go to Kimberly Car City. More

very enjoyable experience I first would like to thank Brad Wallace and Jeff Smith for guiding me in the right direction in my lease of a new Ram 1500 today. They combined for o I first would like to thank Brad Wallace and Jeff Smith for guiding me in the right direction in my lease of a new Ram 1500 today. They combined for over 40 years of experience in the auto business and it showed in their professionalism. I originally had in mind a stripped-down model. Unfortunately the strip down models have a higher residual than other models with more equipment. Brad and Jeff were able to recognize that and we're able to put me into a better truck for the lesser money. I couldn't be any happier. It was a great experience and that's why I would like to share it with you. I would recommend Key to all my family and friends. More

you would be crazy to not but from this place! Great facilities, great people, great managers, hands down the best dealership in the Midwest. If you buy elsewhere, than you'll probably get ripped o Great facilities, great people, great managers, hands down the best dealership in the Midwest. If you buy elsewhere, than you'll probably get ripped off. More

great buying experience I was looking for a specific Mazda and they went out of their way to find the car and gave me a fair price. I felt comfortable throughout the whole p I was looking for a specific Mazda and they went out of their way to find the car and gave me a fair price. I felt comfortable throughout the whole process and will definitely purchase again from Key More

What a pleasant experience in buying a used car! I can't say enough good words about my recent experience with Key Auto Mall! Randy Allison and Jay Kokshin were such a pleasure to work with and sold I can't say enough good words about my recent experience with Key Auto Mall! Randy Allison and Jay Kokshin were such a pleasure to work with and sold me a great car at an outstanding price! As a single lady I was treated with respect and they took the time to explain the different options. I'm thrilled with my new car and this will be the only dealership I use when I'm ready to purchase again. More

I was shopping for a car online and to my misfortune I came across Key Auto Mall. I called and talk to Evan Johannson to get some information on a Honda that they had for sale.Since I was a good distance came across Key Auto Mall. I called and talk to Evan Johannson to get some information on a Honda that they had for sale.Since I was a good distance away I needed to make sure I was buying a good car, so I talk to Evan about the condition of the car and specifically asked him and his detail shop to look the car over and let me know if the car had any body damage and had been repainted anywhere on the car. He assured me that if the car had any damage and or repainting that they would ship the car off to a auction and they would not be selling it on there lot.He called me back and told me that there was only a few small scratches on the rear bumper and a almost undetectable small dent that you could (BARELY NOTICE),so he sent me some pictures that where taken outside in full sunlight which I found out later by my local body shop in known to help hide inperfections and any signs of repainting. I agreed to purchase the vehicle and arranged to have the car shipped to me via car carrier.The car was delivered to me a few days later, and the driver handed me a ( BILL OF LADING) which indicated numerous damage that was noted by the driver prior to him picking the car up for shipment at Key Auto Mall, and was ackowledged and signed by the salesman Evan Johannson. I could not believe it !!!!!!...So I looked the car over and found that the roof was damaged,poorley repaired,and poorley repainted,after inspecting the rest of the car I found more damage and repainting on the drivers door,huge dents,scratches on the front and rear bumpers,one of the tires had a huge slice in the sidewall (REALLY UNSAFE) and the wiper blade was even hanging off !!!!!! I was flat out lied to about the condition of this car. I sent Randy Allison (GM) pictures of the damages, he ackowleded that it was repainted and had some overspray and offered to pay me $418.94 to repaint the roof only !!!! But not to fix anything else. I took the car to my local reputable body shop and they gave me an estimate for all the damages, and it was an astounding $4,162.35. I learned a harsh valuable lesson not to take anyones word for anything. More