Kevin Powell's Foothill Ford

Unprofessional Businesses This is a GREAT!! Hole in the wall dealership for any type of car.Let me tell you about my KRAZYYYYY KEVIN POWELL experience.I purchased a 2017 Ford M This is a GREAT!! Hole in the wall dealership for any type of car.Let me tell you about my KRAZYYYYY KEVIN POWELL experience.I purchased a 2017 Ford Mustang V6 from them last year which I included The extended warranty. Sounds like a sweet deal, right? Well a girl ran a stop sign Back at the beginning of this year and the car was considered a total loss. I then contacted The BEST and now to be known as the FAKEST salesman by the name of Daryle Radford. We worked togetherIn getting me a replacement car, which took about two weeks. He found one at Richmond Ford Lincoln in Virginia,Got the car delivered to the dealership. Now keep in my I had to wait for the total loss to be finalized , during this time the car was Stationed on their dealership. I assumed they had it in the back, and not visible to be questioned for sale by the public. Once everything Had been cleared I was good to go and pick-up my NEW car. I contacted Daryle to only be told the car was already sold. Wonderful salesman isn’t he HAHA? Next, we have the wonderful and very professional General Manager Robert Sutphin, and his finance department. If you purchase a car from them DO NOT accept the extended warranty unless you like getting screwed. When I told the finance department about my total loss car, they mentioned a reimbursement of the extended warranty. I was ecstatic, they needed some documents to confirm the car was totaled. I said okay and took them up there July 27th for a woman by the name of Linda to have sent and be looked over. She told me the process takes about 4-6 weeks, I said okay. Fast forward six weeks later and no word, phone call, email nothing. I would contact her and get excuse after excuse after excuse, so I contacted the General Manager. I told him the situation he replied he would investigate it. A week goes by and no response, I email him four times until finally I get a response back. His response in his words. “Let me look into this right now…I thought one of the other managers were handling this and had been in contact with you”. Really, when you have four previous emails of me questioning what the status was, it least be man enough to own up, instead of brushing me off and giving a xxxxxxxx excuse. But the thing I find disrespectful is they were aware I was not going to get my refund beforehand. Because the line holder had cancelled the refund due to the total loss. They received this statement June 10,2019 six weeks before I went up there on July 27th, 2019. To only have me wait six weeks on a refund that was not going to come. They are very unprofessional when it comes to their customers behind closed doors and on emails 😊. I would consider going to Crossroads Ford in Kernersville, I was greeted with open arms and excellent customer service. If there is an issue or problem they respond back and pick the phone up. But it’s your money do what you wish. I guess my money wasn’t good enough, what goes around comes around I suppose. 😊 More

Best car buying experience ever We went in there with not so good credit. Not sure we could even get a loan. Chris Cornell was awesome. He treated us like we were the most important We went in there with not so good credit. Not sure we could even get a loan. Chris Cornell was awesome. He treated us like we were the most important people there. We left with a new vehicle. Great service. Thank you so much Chris. Will definitely recommend Chris and Foothill ford to everyone. More

I had great and honest people I drove an hour and half. To do one get me a new ride. And guess what i left with one and rhw one i wanted and i didn't have to put any money down but I drove an hour and half. To do one get me a new ride. And guess what i left with one and rhw one i wanted and i didn't have to put any money down but I did to put myself in better place. So if you want a nice or new care go see the wonderful people there. I was greeted as soon i got out the car. I love the whole experience. More

(False advertisement be where at your own risk) I drove a hour and 45 minutes to the Dealership because I was told I could get any car I wanted with nothing down.If they tell you to come up you’ll I drove a hour and 45 minutes to the Dealership because I was told I could get any car I wanted with nothing down.If they tell you to come up you’ll get approved it’s for a small car not whatever you want it’s a lie to get you to come in i((((((beware)))))) More

VERY BAD EXPERIENCE I bought a 2016 Ford Fusion from them 8 months ago. I know something was wrong a few months ago because it was eating the tires up. I went to a Kia de I bought a 2016 Ford Fusion from them 8 months ago. I know something was wrong a few months ago because it was eating the tires up. I went to a Kia dealer to trade it in on a new car only to find out that they would only give me ONE DOLLAR as a trade in because when they pulled the car fax report it showed that the car has structural damage. If you do decide to buy a car from them I would recommend asking to see the car fax because they never told me about it or showed it to me. More

Great Experience, Helpful Service I purchased a used vehicle from here today. I was very pleased, because I drove up to the car dealership in an old unrelible vehicle and drove home in I purchased a used vehicle from here today. I was very pleased, because I drove up to the car dealership in an old unrelible vehicle and drove home in agreat vehicle. Daryle looked at my situation from every angle to get me the best outcome. I thank God, because my prayer was answered today. More

Horrible experience! We went there the other day because of the commercials where they offer you more for your trade. 1st off they kept calling and emailing to make sure w We went there the other day because of the commercials where they offer you more for your trade. 1st off they kept calling and emailing to make sure we were still coming. about 3x! that should've clued me in! The salesman we had didn't seem to want to deal with us and wouldn't give us anywhere close to blue book value. Also i didn't appreciate how pushy they were and the only thing he kept asking was how much of a monthly pmt we wanted. It didn't matter what that was . They couldn't adjust the pmt. of the truck nor our trade. I looked up dealer price for that vehicle and these guys are asking about 8K more than average dealer! scammers. seriously! will not recommend this dealer to anyone! More

I got my car in my dream color!! The service was great and everyone was super Friendly. They got me a great deal and an awesome car. Steven went out of his way to help us. Will defini The service was great and everyone was super Friendly. They got me a great deal and an awesome car. Steven went out of his way to help us. Will definitely encourage more people in VA to head on down for Great Deals More

Phone call harassment I went online to look at their inventory, and had to fill out a form with my info just to view what they had online. For the next week, I received dai I went online to look at their inventory, and had to fill out a form with my info just to view what they had online. For the next week, I received daily calls from a salesperson whom I initially told I was not interested, however the calls continued. I finally had to block the numbers the calls came from. More

Great! Steve was a Great guy to work with and put us in the truck that we wanted! Couldn't have asked for any better service! Thank You! Steve was a Great guy to work with and put us in the truck that we wanted! Couldn't have asked for any better service! Thank You! More