Kerry Volkswagen
Florence, KY
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191 Reviews of Kerry Volkswagen
The most helpful and friendliest folks! Your service department is easy to work with, remembers what's going on with my car, recommends solutions and explains what's going on so that I under Your service department is easy to work with, remembers what's going on with my car, recommends solutions and explains what's going on so that I understand it. I love working with them! They are truly the reason that we keep coming back for our service. More
Kerry had the GTI I wanted I found the car I wanted on the Kerry website. George was helpful and made sure we covered all the car details, pricing and financing details. The d I found the car I wanted on the Kerry website. George was helpful and made sure we covered all the car details, pricing and financing details. The deal was based on bringing in Edmunds true value pricing, so highly recommend bringing that along. I did decline most of the service and extended warranty because the dealer is not convenient for me, but the extended warranty seemed promising. More
New White Golf This was my first time purchasing a new car. My salesman George was very nice and super helpful. I just never realized how long the process was or how This was my first time purchasing a new car. My salesman George was very nice and super helpful. I just never realized how long the process was or how many hoops you have to jump through for a new car. I love my car; it was definitely worth the stress. More
New Passat from Kerry VW We were looking for a new mid-sized car for my commuter. We looked at the Passat, Malibu, Fusion, Altima and Accord. Had a couple issues with differ We were looking for a new mid-sized car for my commuter. We looked at the Passat, Malibu, Fusion, Altima and Accord. Had a couple issues with different dealers not being up front and straight forward with their pricing. Enjoyed our experience at Kerry VW. Nick Kuertz was very helpful, showed us what we wanted to see and helped us evaluate the pros and cons. Ultimately, we got more car for less money with the VW Passat through Kerry VW. Very pleased with the dealership, our sales person and our experience. More
Outstanding service! From start to finish my service experience is always top notch here! They treat you like family, and go above and beyond to provide an exceptional exp From start to finish my service experience is always top notch here! They treat you like family, and go above and beyond to provide an exceptional experience. I was running late to pick my vehicle up after service so they even gave it a fresh wash for me! More
Certified 2013 VW Passat I had an amazing experience buying my certified Passat from the Kerry Mazda and Volkswagen used lot. They were able to work with me and get me to the I had an amazing experience buying my certified Passat from the Kerry Mazda and Volkswagen used lot. They were able to work with me and get me to the payment and financing that I wanted. I would highly recommend going to any Kerry Dealership! More
Fine but THE GOOD ... The service work on my Passat TDI was fine. I appreciate the shuttle option .... helps me get my car worked on quite a bit. ... The shut THE GOOD ... The service work on my Passat TDI was fine. I appreciate the shuttle option .... helps me get my car worked on quite a bit. ... The shuttle driver (barely 18 yrs. old) was polite. THE BAD ... The shuttle driver ... I tried to ignore the 4 or more facial piercings in and around his mouth (apparently, called "snakebites"). It would be nice if they would clean the outsides of my windows. Other dealerships wash cars and even do a quick vacuum inside the car ... but none of that at Kerry VW. After work was completed, my car smelled bad for days (smelled like the smoke from when fuel injectors are cleaned). THE UGLY ... This shuttle driver was basically brand new at driving a stick shift. He stalled the car at least 5-6 times (within 5 miles) ... sometimes in heavy traffic. I quickly tightened up my seatbelt and became a driving instructor for my scary ride back to work. Minutes later, I called to alert VW service dept. ... the service rep said and they were already aware of the "new" driver" issues and thanked me for being patient (they KNEW how bad he was at driving a stick and they still had him doing the driving). Guess who picked me up ... it was Snakebiteman for another scary shuttle ride back to p/u my car. Kerry is THE UNACCEPTABLE ... I thought I was a lifelong fan of VW until the TDI emissions scandal. I HATE how VW mislead me and everyone else.....I bought this TDI thinking I was making a smaller footprint on the planet but I was fooled. I still love my Passat TDI (except for the exhaust). I doubt I'll ever buy another VW again..... More
to the minute My service was going to take 1 1/2 hrs. They were done to the minute. It was amazing. They explained everything in detail and had me out the door. I My service was going to take 1 1/2 hrs. They were done to the minute. It was amazing. They explained everything in detail and had me out the door. I chose to wait on my car rather than drop-off. The lobby was comfortable enough to sit, wait and read my book. I would 've given this dealership 5 stars, however, when they email me for service reminders they give me the phone number of their Mazda dealership instead. And their website to schedule service appointments is a tad annoying to use. I really like this dealership and service center. More
Great service! Everyone was very helpful and did their best to be sure I was happy with the service I received. Making an appointment was easy and I espcially appre Everyone was very helpful and did their best to be sure I was happy with the service I received. Making an appointment was easy and I espcially appreciated being able to get a rental car so I didn't have to take off work. More
I was very pleased with the location The staff was very attentive to our needs. George Bellas was very helpful and provided assistance. The overall dealership was friendly and wanted to m The staff was very attentive to our needs. George Bellas was very helpful and provided assistance. The overall dealership was friendly and wanted to make us happy. More