Kepich Ford Mercury

I Purchased a used car from this dealer a couple months ago. Had it shipped at my expense. It arrived with undisclosed cosmetic issues. I was also told it was being detailed and found french fries in the b ago. Had it shipped at my expense. It arrived with undisclosed cosmetic issues. I was also told it was being detailed and found french fries in the back seat along with general gunk in every space that would hold it. All of that is somewhat tollerable and not why I am writing this review. I typcally purchase used cars and rarely from my own state. I understand they will not be perfect when they show up. However, this car had frozen and pulsing rear breaks. I brought this up the second day of having the car and was told to get an estimate to repair. I did this at my cost and submitted. I was then told this would be taken care of mutiple times for almost two months now that a check was in the mail and tracking would be supplied. Needless to say this has not been taken care of and I as a customer should not have to chase a dealership to ensure a car they sold is safe and functioning in a normal way. I have bought many cars in the past and never lied to, certainly not outright and multiple times. I have never written a bad review before but I think if you have no recourse then this is what you have to do. Buyer beware with this dealer. More

Great Service Department! Kepich Ford has "the" best service department around. The hours are very convenient. If it's routine maintenance it's done quickly and professionally. Kepich Ford has "the" best service department around. The hours are very convenient. If it's routine maintenance it's done quickly and professionally. If it's a more serious repair, Chuck and his crew give you full details on what is involved and what it will take to fix it. They also point out possible problems that may arise when doing their inspection. And they work on all brands, not just Ford products! More

From lease to purchase This is my first lease and third Escape. I couldn't decide if I wanted a new car or keep this one. Mike Dye was the salesman on all. Wouldn't ask anyo This is my first lease and third Escape. I couldn't decide if I wanted a new car or keep this one. Mike Dye was the salesman on all. Wouldn't ask anyone else to sell me a car. No pushing from him. He listens and waits until I finally make up my mind. I always end up with the right car with Mike. Thanks Mike More

Great service Great friendly staff listens to my cars problems and repairs them fast and properly to my satisfaction . I can always call on the service departmen Great friendly staff listens to my cars problems and repairs them fast and properly to my satisfaction . I can always call on the service department when l have problem More

The best of the best just like the Blue Oval. This is the 9th vehicle I have purchased from Kepich Ford but the 1st one from salesman Mike Dye. Mike went above and beyond and worked the numbers o This is the 9th vehicle I have purchased from Kepich Ford but the 1st one from salesman Mike Dye. Mike went above and beyond and worked the numbers on a number of trucks until we found the one that was just right for me. Then he worked with the service department and they were able to add mudflats, weather tech mats and a folding bed cover while I was with finance completing the paperwork. Mike worked major for me and I was in and out of the dealership quickly. Thanks again Mike, Chuck, and the entire service department. Roll on Blue Oval. I just love my Silver Spruce F-150 Crew Cab 4x4. More

Great dealership to work with! Mike, our salesman, was the best! He listened to what we had to say and made it happen! He worked hard to get our car delivered. We could have gone to other Ford dealership the best! He listened to what we had to say and made it happen! He worked hard to get our car delivered. We could have gone to other Ford dealerships closer to our home but chose Kepich because of Mile D. And Pete’s reputation. Our first Ford - and love the Edge! More

Friendly, knowledgeable and willing to deal The salesperson and owner both spent a lot of time with me, helping to guide to the mustang that was right for me. I also appreciated their efforts to The salesperson and owner both spent a lot of time with me, helping to guide to the mustang that was right for me. I also appreciated their efforts to get me a fair trade in value for car. I great and fun experience. More

Service appointment was for 20,000 mile service on wife's leased 2018 Ford Escape. Despite being incredibly busy, servicing (including cabin and engine air cleaners) was completed by afternoon of same day. W leased 2018 Ford Escape. Despite being incredibly busy, servicing (including cabin and engine air cleaners) was completed by afternoon of same day. We especially appreciate the check-up report!! More

Responsive and efficient service. I found myself in temporary possession of my father in law's Explorer and immediately noted a growling wheel bearing. Kepich was responsive and helpfu I found myself in temporary possession of my father in law's Explorer and immediately noted a growling wheel bearing. Kepich was responsive and helpful. The got me in quickly and repaired the vehicle correctly. They were also kind in handling this warranty repair, even though the vehicle was purchased elsewhere. More

Friendly, very knowledgeable. Very accommodating. Specially with this pandemic they took all the necessary steps to keep us safe as well as themselves. Have worked with them for years on all our new Specially with this pandemic they took all the necessary steps to keep us safe as well as themselves. Have worked with them for years on all our new vehicles. Guys in the shop are pretty awesome. More