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Kenny Ross Subaru
North Huntingdon, PA
3,677 Reviews
While providing you with new and used cars, along with parts and service is our focus, at Kenny Ross Subaru we strive for much more. We want to give those in North Huntingdon and others we serve in Irwin PA, Jeanette, McKeesport an enjoyable and positive experience every time you come to visit us whether it's to buy, or service your Subaru model. We take great pride in it and demonstrate it by offering the highest levels of care and customer service.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
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Showing 3,677 reviews
December 30, 2025
Friendly, helpful, professional, answered all questions, frequent updates during my wait. Waiting area was spacious, plenty of snacks & seating. GM stopped by to confirm satisfaction with the experience. frequent updates during my wait. Waiting area was spacious, plenty of snacks & seating. GM stopped by to confirm satisfaction with the experience. More
by Jenright
Verified Customer
December 30, 2025
Excellent service as always. I always feel so comfortable working with the service department and feel confident with what needs done with my car. I always feel so comfortable working with the service department and feel confident with what needs done with my car. More
by Nicole
December 29, 2025
Very nice personality with quick attention to detail. Also very punctual and godd customer rapport. Car was done as requested with no pressure sales , which I respect. Also very punctual and godd customer rapport. Car was done as requested with no pressure sales , which I respect. More
by URB13
December 29, 2025
Your dealership made it so easy to purchase a vehicle. I knew on the second test drive thatI was in love with the new car I knew on the second test drive thatI was in love with the new car More
by MCNAMEEMARY
December 29, 2025
Nice clean dealership nice staff the bathrooms were clean good coffee machines easy to find good coffee machines easy to find More
by FORDLIGHTNING60517
December 26, 2025
Our vehicle was dropped off with documentation,( including name, address, phone #) explaining the pre-approved repair request from the sales agreement, @ the service dept on Thursday Nov 13th. After including name, address, phone #) explaining the pre-approved repair request from the sales agreement, @ the service dept on Thursday Nov 13th. After 1 1/2 wks with no communication from Kenny Ross, we assumed the repairs were in process. On Tuesday Nov 25th we made multiple calls and were informed each time someone would get back in touch with us. Eventually, our sales person phoned and stated the car was ready for pick up. during this discussion it was determined that only 1 of the 2 requested repairs were completed. When asked about the reason it was not done... we were informed it would not be repaired due to cost. " This was in writing on our sales agreement," . After a renewal of information documented we were informed that it would be taken care of and they would get back with us. The next day, Thanksgiving Eve, we received a call stating the car was ready for pick up. When we arrived, only one of the two items were repaired. This was over an hour drive and after a long day of work. The service associate (very nice) escorted us to a service desk where 2 other associates were on their phones. The gentleman's first comment was .."It's not going to be taken care of tonight", but offered no solution or concern to have it resolved. We informed him that Lauren has given the information everything would be handled and asked to speak with her. The Gentleman stated 'I'm not going to bother her at home with her family". We informed him we had driven for over an hour to pick up a vehicle we were informed was ready for pick up, but again was not complete. When the gentleman asked, "So, What should we do?" without providing any options, it became clear he was unwilling to take ownership of the situation, During this time , the young lady beside him made a very unprofessional comment, "You think they are going to call in a painter tonight?" Her tone and expression were dismissive and unnecessary. In a controlled manner she was asked, Really?, That's Professional. I Bet you wish you didn't say that? And she did remark, yes. We did speak with a manager that night, drove home without our vehicle, we were promised the situation would be resolved and everything would be repaired. When the car was completed (according to their standards) we received a call stating the car would be delivered . AGAIN.. it looks worse now than when we dropped it off. It looks like someone took nail polish to the site, We have had phone calls and emails with detailed information of events. We have held off on our review hoping that Kenny Ross would do the right thing. NONE of this happened. I guess I can say, yes we had the tail light fixed but, honestly, we could have done that ourselves. The lack of communication as well as the unprofessional behavior of the two associates on site has set the bar very low for Kenny Ross. The two associates who set this ball rolling should have #1 apologized and taken the step to state.... No one is in this evening, but I personally will get this resolved the first thing Friday morning and contact you immediately.#2 Stand, Make Eye Contact and Acknowledge there has been a mistake. Working in the public does not give you the right to display your own sarcasm. Place yourself in the others shoes. Then also watching the persons throw others under the bus was the icing on the cake, We know our mistake was letting them deliver the vehicle, once it left their lot it would not be resolved and they really did not care at that point. I suggest everyone to read thru this to protect yourselves. More
by TMP1741
December 25, 2025
Able to get in easily right before Christmas. Waited a while at the dealership but didn’t mind. The waiting area is super nice. It was my first oil change so it was free which was great. Overall Waited a while at the dealership but didn’t mind. The waiting area is super nice. It was my first oil change so it was free which was great. Overall good experience More
by CXD5019
Employees Worked With
December 24, 2025
Brian was very nice to me. He got the 107.00 that I paid for transmission fluid. Bhe first said I would get the check After Christmas he got it for the same day. I cou6trll h He got the 107.00 that I paid for transmission fluid. Bhe first said I would get the check After Christmas he got it for the same day. I cou6trll he was very concerned about my car and making sure it'd right More
by PAMELLOWE
December 24, 2025
Made my end of lease easy and stepped right into a new vehicle effortlessly. Great staff. vehicle effortlessly. Great staff. More
by MPMANN
December 24, 2025
The whole process was very quick and easy, everyone was very helpful and got us exactly what we wanted. very helpful and got us exactly what we wanted. More
by ROBERTJMURPHY20027
