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Kenny Ross Ford South - Service Center

Castle Shannon, PA

4.8
324 Reviews
Call Service Center (412) 881-0001

324 Reviews of Kenny Ross Ford South - Service Center

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July 23, 2024

They performed great service as usual. Their computer systems were down due to the Microsoft glitch and they did not let that be an excuse to not provide top notch customer service. More

by RON.WILSON126
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service team
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Jul 26, 2024 -

Kenny Ross Ford South responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

July 23, 2024

Quick painless completed in no time. Friendly customer service. Very pleased with the results overall a positive experience More

by bilo054
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark slekar
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Jul 26, 2024 -

Kenny Ross Ford South responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

July 19, 2024

Had some bumps due to nationwide systems hack but enjoyed working with parts and service to achieve desired result. More

by phx1pittfan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Parts and service
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July 01, 2024

No issues with drop off, service and picking up the vehicle. I did not appreciate service automatically scheduling additional service. More

by storey1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Glunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Toomey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Kassouf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Bac
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Jul 02, 2024 -

Kenny Ross Ford South responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

June 27, 2024

Service staff is excellent! Mark and Matt make the service experience a pleasure and Liam is excellent More

by JOHNFEDOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Jun 27, 2024 -

Kenny Ross Ford South responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

June 26, 2024

Great customer service and friendly experience. Trust is running great and smooth after service. Thank you. More

by DLCHRISTOPHERJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Service Manager
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Jun 27, 2024 -

Kenny Ross Ford South responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

June 25, 2024

I was scheduled in with a short notice and job was completed in timely fashion with friendly staff More

by RHOP2403
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Jun 26, 2024 -

Kenny Ross Ford South responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

June 23, 2024

I like the free car wash that’s included and the waiting area is nice More

by hurdy14
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEFF RULLO
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Jun 25, 2024 -

Kenny Ross Ford South responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

June 22, 2024

Best customer service in Pittsburgh. Thanks always accommodating me on short notice. Highly recommend Kenny Ross. More

by cory_hoke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Slekar
Report | Print
Jun 25, 2024 -

Kenny Ross Ford South responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

June 18, 2024

The service delivery was very convenient and the video from the mechanics was thorough and appreciated. The staff was courteous. Well done! More

by jonegan5
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keagan Elliot
Report | Print
Jun 19, 2024 -

Kenny Ross Ford South responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

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