Kenny Ross Ford South - Service Center

Truly the worst experience I have ever had in my life. The service department is the worst. They don't schedule your appointments correctly over the phone or listen to you when you give them a cell phone The service department is the worst. They don't schedule your appointments correctly over the phone or listen to you when you give them a cell phone number instead of the home number for you they have on file. They run out of envelopes when you drop it off the night before. Then the service adviser, Rob, blames all their mistakes on you and offers nothing to make it right, even though they were open for 4 more hours and all you needed done was a state inspection and emission on a 2 year old car with 13,000 miles. I had to call the service manager who apologized, but still didn't offer to make it right before I picked up the car. I would have had to bring it back, which is a huge inconvenience for a single person who doesn't live near the dealership. When I picked up the car, they didn't have my insurance and registration with the paperwork and keys at the cashier. I didn't notice until I got to my car. I checked my glovebox and didn't see them in there. I went back and another rude service adviser, named Chris, asked me twice if I checked the glove box because "that where we put them" and said abruptly when he was done another customer, he would go out and search my car for them. I angrily left and tore apart my glovebox and found them stuffed in the back with a bunch of napkins. Again, he implied that this was my fault for not searching hard enough or that I should have magically known that their best practice is to hide your important papers in your glovebox instead of keep them with your other paperwork and keys, like all other dealerships and garages that I have been to. They have the worst customer service skills, terrible best practices for handling paperwork and their service advisers escalate problems and blame the customers for the faults of the dealership. I have never left a garage or dealership so angry. It was like I was in a bizarre alternate universe. More

Assistance in Vehicle Features I stopped by the dealership to get a key made and went in to ask Jarrod a few technical questions about the vehicle. He came out, went through things I stopped by the dealership to get a key made and went in to ask Jarrod a few technical questions about the vehicle. He came out, went through things with me and ensured I understood how and why certain features worked the way they did. He's awesome!! More

went in for oil change on old car, came out with a new car Very informative and helpful to set up my sync and explain all the gadgets and how they work on my new car. Ben was extremely helpful with this sale. Very informative and helpful to set up my sync and explain all the gadgets and how they work on my new car. Ben was extremely helpful with this sale. I just went in for an oil change on my old car and ended up buying a new one. More

I took my ford freestyle in the week befor memorial day due to a AWD malfunction light. The service people were nice and spent about 3 hours taking it apart and told me they thought it was a sensor proble due to a AWD malfunction light. The service people were nice and spent about 3 hours taking it apart and told me they thought it was a sensor problem. They had to order the part and said it would be about 5 days. Since it was the week before memorial day, it was not a problem for me. I waited. And I waited. After hearing NOTHING for over 5 WEEKS, I called after July 4th holiday and spoke to my seri e guy (Scotty). What. Coincidence! He was just checking on the part that morning. He put me on hold to "double-check". After 15 minutes I hung up foolishly thinking he would actually call me back. That was over two weeks ago and i have still not heard back. I would like to be able to recommend this service department but cannot seem to get any service actually done. I really do not think it is up to me to keep calling over and over again to find out if a part the service department ordered has arrived. More

I took in the Mrs car for an alignment and detail, I felt very confident that it would be handled with kid glove care and liked the pricing as well. This was a to be a surprise for my Mrs and I was excited t very confident that it would be handled with kid glove care and liked the pricing as well. This was a to be a surprise for my Mrs and I was excited to see the car detailed as if it were retail sales ready and shiny. Took the Mrs down to pickup the car and OMG! MY SURPRISE TOTALLY BOMBED! the car looked as if they washed it and dressed everything with tire dressing, the black paint looked worse than when I took it in for detail. I spoke with the service advisor and we gave the benefit of the doubt that they would make it right, so we left the car to be detailed again. Arrived a day later to pick the car up. It looked worse! Full of swirls! I was pissed off at this point and I felt horrible because I really wanted the Mrs car to look great for her. So I paid and we left to never return. Once in the road we noticed the alignment was still pulling to the right. I figured maybe the suspension needed some exercise, driving on a trip to Clearfield I realized that the car felt no different. Out of curiosity I Stopped and pulled one side of the car onto a curb so I could slide under the car to inspect the suspension. The tire rod ends still has old grease and grime all over them, IN NO WAY DID A MECHANIC EVEN SLIDE A WRENCH OVER THEM, IT WAS NOT possible. no wrench marks on any of the adjustment nuts at all! This car never saw a lift..... Took the car to my regular mechanic and he agreed that there was no alignment done recently. After his further inspection my mechanic informed me that he could not perform an alignment on the car as there were several suspension components beyond their usable life. The car was actually NOT SAFE. I trust my regular mechanic, he even showed me the wear of the components on the lift, the rear and front lower control arm bushings were almost non existent. So Kenny Ross sent my wife down the road with an unsafe car, if they had looked at the suspension and attempted the alignment they would have clearly identified these safety issues. I did put about $900 into suspension work with my regular mechanic. When I picked the car up I felt an immediate difference! It rode and handled like it was on rails, it honestly felt like a new car. Also took it to a local body shop / detailer for a real detailing treatment, OMG THE CAR LOOKED BRAND NEW! And the detailer said whoever buffed the car recently really made a mess of the finish (the car is black) it took the detailer twice as long to get the paint right! I WILL NEVER RETURN TO KENNY ROSS, THEIR CUSTOMERS REALLY NEED TO FAMILIARIZE THEMSELVES with honest service from a reputable mechanic and they will see the difference. I have had various problems with Ford dealerships and their service advisors, they assume all customers are stupid and the advisors are compensated based upon the repairs they sell which I feel is a TOTAL CONFLICT OF INTEREST! I LOVE FORD CARS BUT NOT MOST DEALER SERVICE. More

Came in to service my 2007 Ford Mustang. Very friendly, my car felt great after, and did not take too long. Would recommend. Will return for my next service. my car felt great after, and did not take too long. Would recommend. Will return for my next service. More