Kenny Ross Ford South - Service Center

Maintenance The service was fast,friendly,and all done well. Could not ask for better service today. They are there to help solve problems. Wonderful experience The service was fast,friendly,and all done well. Could not ask for better service today. They are there to help solve problems. Wonderful experience today. More

State inspection Brought the car in for a state inspection and not only did they complete that cheaper than I was expecting, but they also took care of a recall issue Brought the car in for a state inspection and not only did they complete that cheaper than I was expecting, but they also took care of a recall issue that I had been putting off and still finished everything before I got off work so was able to pick the car up on my way home. Matt kept me informed of all the work needed and offered choices to hold down the cost as well as a time estimate on when it could be completed. Would definitely go back for service in the future. More

Recall The dealership was helpful with my recall and answered any questions I had and they did a good job with my car. I would recommend this dealership to a The dealership was helpful with my recall and answered any questions I had and they did a good job with my car. I would recommend this dealership to any looking for a new car and good service. More

Service was performed timely & efficiently. The service man called me directly, explained everything. I was very satisfied and will definitely be returning f was performed timely & efficiently. The service man called me directly, explained everything. I was very satisfied and will definitely be returning for all future needs. More

Thanks Nate Reale I was not pleased with the service. .I was scheduled for an oil change and tire rotation. My wife was there 2 hours and forty minutes. When I go I was not pleased with the service. .I was scheduled for an oil change and tire rotation. My wife was there 2 hours and forty minutes. When I got home and checked things out I noticed that the tires had not been rotated and the oil life meter was not reset. I called and I spoke with Nate. He told me to bring the truck back and he would give me a loaner for the night while the repairs were fixed. When I got there I met Nate and he said if we had time the repairs would be fixed immediately. We took a loaner to dinner and when we returned the vehicle was ready. I changed my service from Woltz and Wind because of similar errors. However, I was not treated the same. That's why I switched to Kenny Ross and thought immediately here we go again. Nate made the difference. He did apologize for the 2 1/2 hour wait and the service not being completed, but as far as I'm concerned, Nate went above that. He saw to it that the truck was fixed and handled the whole situation very professionally. He also, for our troubles, insisted on buying our dinner. That's the kind of service expect from a dealership. Nate is the reason I will choose Kenny Ross from here on out. Thanks Nate Sincerely, Bill Deeds More

Unprofessional and Costly. I first dropped off my vehicle 23 days ago to have a quarter panel and front grille worked on. I was given a date to come pick up my car and then it s I first dropped off my vehicle 23 days ago to have a quarter panel and front grille worked on. I was given a date to come pick up my car and then it started to get pushed back, which I understand body work sometimes takes a little longer. After 2 weeks they finished the quarter panel and Grille. From there it went in for simple Mods. An exhaust, clip on taillight tint, clip on headlight tint, an interior footwell lighting system, tires, rims, and LED accent vent lights. I’m On day 23 without having my car returned and the only thing accomplished was the bodywork, wheels, rims and Side louvers. I was told 3 times on 3 separate days that my car would be finished the very next day, only to be called back for them to say it’s going to be another day. I showed up to pick my car up and left with more than half the items I gave them to install right back in my car. 23 days and this is all they accomplished. I feel this was handled unprofessionally. I specifically dealt with Phil Novak the service manager. If your alright with slow work and a costly price then south hills Kenny Ross is the place for you! More