Kenny Ross Ford South - Service Center

The service department is phenomenal. Great customer service and timely service! Paula on the customer front end was reassuring and explained everything well. The mechanics performed quality work and ti service and timely service! Paula on the customer front end was reassuring and explained everything well. The mechanics performed quality work and timely repairs More

Great service techs...keep you advised every step of the process. Comfortable waiting area and shuttle service.phone calls answered in timely manner. Understood my needs. process. Comfortable waiting area and shuttle service.phone calls answered in timely manner. Understood my needs. More

Good people and good service I am a long term customer and keep coming back with older cars because of Dan Walsh and Paula Mooney. Good people and good service. Tom Walsh I am a long term customer and keep coming back with older cars because of Dan Walsh and Paula Mooney. Good people and good service. Tom Walsh More

Service Advisor, Paula Mooney, is the only reason I go to Kenny Ross. There was a period when she was not there, and I started going elsewhere for service. Kenny Ross. There was a period when she was not there, and I started going elsewhere for service. More

Service writer was excellent she answered all my questions, upfront and pleasant. Car was ready when promised. Would recommend taking your car to this dealership. questions, upfront and pleasant. Car was ready when promised. Would recommend taking your car to this dealership. More

What I scheduled and went in for didn’t get done. Was told recall part on back order, warranty clutch to be looked at later. told recall part on back order, warranty clutch to be looked at later. More

Free inspection I took my truck in for a state inspection, and oil change, was told it needed new front brakes, and rotors, also 3- lightbulbs, price for parts and la I took my truck in for a state inspection, and oil change, was told it needed new front brakes, and rotors, also 3- lightbulbs, price for parts and labor $711.00, did the job myself using highest quality parts I could buy for $300.00 took me 1 1/2 hours , Now I understand Kenny Ross needs to make some money but $411.00 labor that’s a little outrageous, I’ve purchased 2- new vehicles there and spent over $75,000.00 they probably lost a good customer More

Routine Just a routine oil change, nothing major this time. They really can’t mess that up. But last time when I needed electrical work done it was a fiasco. Just a routine oil change, nothing major this time. They really can’t mess that up. But last time when I needed electrical work done it was a fiasco. I still have not gotten over the poor service and lack of communication. I just go there for the oil change because I already pre-paid for it when I bought the car. More

Work performed as requested. Excellent service work performed. 2 recalls corrected in a timely manner.. always preform excellent work at there service department. Would recommend Excellent service work performed. 2 recalls corrected in a timely manner.. always preform excellent work at there service department. Would recommend them to other customers. More

Terrible work Took my car in to get fixed after a fender bender. While doing work on the bumper they ended up breaking the head lights. With what they were doing to Took my car in to get fixed after a fender bender. While doing work on the bumper they ended up breaking the head lights. With what they were doing to it, it’s understandable that it happens sometimes, but they ended up charging my insurance for the damage that they did. Then they called me the day it was supposed to be due and pushed my ready day back a few days, which I understood cause it could sometimes take longer than expected. Things happen. I get it on a Friday right before they close for the weekend with a “lifetime warranty” and guess what happens when I get it home? The passenger side fender liner falls off. Of course I can’t take it back in until Monday because they are closed on the weekends. When I take it in Monday and try to use the “lifetime warranty” they accuse me of driving recklessly and that it ripped out cause I supposedly scrapped the bottom of the bumper on a parking bumper. Which didn’t happen cause I only drove it from Kenny Ross to my house (on street parking). Their parking lot is full of pot holes and dips so I don’t have any doubt in my mind when they drove it from the lower lot to the upper lot for the complimentary wash that they scraped it. Finally after getting my insurance involved, Kenny Ross re-did it and my insurance had to take the hit paying for the parts again while Kenny Ross covered the labor. They re-did it in March and now in the middle of the turnpike going from Philadelphia to Pittsburgh suddenly half of my driver side fender liner came off and once again they are trying to blame me for scraping it and reckless driving. What parking bumpers would I have scraped it off of in the middle of the PA turnpike? And refuse to honor their “lifetime warranty”. So in short, their “lifetime warranty” isn’t worth the paper it written on and is just false advertising. I work in retail and would be fired on the spot if I ever accused a customer returning a damaged product of doing the damage and refusing the return/replacement. Horrible business! I’ll for sure be telling everyone that I know not to ever go to Kenny Ross to avoid their horrible service, work, and attitude. More