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Kenny Ross Ford South - Service Center
Castle Shannon, PA
387 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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387 Reviews of Kenny Ross Ford South - Service Center
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April 04, 2017
Top of the line service....and complimentary car wash Scheduled an appointment on line requesting "the works!" We will be driving a very long distance and wanted to be sure everything was A-ok. Scheduled an appointment on line requesting "the works!" We will be driving a very long distance and wanted to be sure everything was A-ok. More
by Bill
Employees Worked With
Everyone in the service department are competent, friendly and go the "extra mile" to provide great service
December 20, 2016
Great experience! I received excellent service and highly recommend this dealership! From my salesman Ben to the general manager Chris, I found truly dedicated professi I received excellent service and highly recommend this dealership! From my salesman Ben to the general manager Chris, I found truly dedicated professionals. Pleasure to work with More
by Greg2016
Employees Worked With
Collision center service manager, Chris Poliziani, Ben Aul
December 06, 2016
Truly the worst experience I have ever had in my life. The service department is the worst. They don't schedule your appointments correctly over the phone or listen to you when you give them a cell phone The service department is the worst. They don't schedule your appointments correctly over the phone or listen to you when you give them a cell phone number instead of the home number for you they have on file. They run out of envelopes when you drop it off the night before. Then the service adviser, Rob, blames all their mistakes on you and offers nothing to make it right, even though they were open for 4 more hours and all you needed done was a state inspection and emission on a 2 year old car with 13,000 miles. I had to call the service manager who apologized, but still didn't offer to make it right before I picked up the car. I would have had to bring it back, which is a huge inconvenience for a single person who doesn't live near the dealership. When I picked up the car, they didn't have my insurance and registration with the paperwork and keys at the cashier. I didn't notice until I got to my car. I checked my glovebox and didn't see them in there. I went back and another rude service adviser, named Chris, asked me twice if I checked the glove box because "that where we put them" and said abruptly when he was done another customer, he would go out and search my car for them. I angrily left and tore apart my glovebox and found them stuffed in the back with a bunch of napkins. Again, he implied that this was my fault for not searching hard enough or that I should have magically known that their best practice is to hide your important papers in your glovebox instead of keep them with your other paperwork and keys, like all other dealerships and garages that I have been to. They have the worst customer service skills, terrible best practices for handling paperwork and their service advisers escalate problems and blame the customers for the faults of the dealership. I have never left a garage or dealership so angry. It was like I was in a bizarre alternate universe. More
by okacheese
Employees Worked With
Rob and Chris the service advisers.
September 26, 2016
listened and fullfilled Very informative and worked with and respected my needs! Always have had quality workmanship and treatment! Visit for service and purchase info! Alway Very informative and worked with and respected my needs! Always have had quality workmanship and treatment! Visit for service and purchase info! Always delt with them and trust them! More
by Sandra222
Employees Worked With
Jedidiah Reaggle, Jack Walsh
August 05, 2016
Dowd13 On July 11 th we took our explorer to be serviced. Diagnostic test shows a leak in water pump. We're told pump had to be ordered, service was declined On July 11 th we took our explorer to be serviced. Diagnostic test shows a leak in water pump. We're told pump had to be ordered, service was declined at that time. We were charged 160.00 for the testing. Although the pump itself is under warranty. Several messages were left for Kevin but never returned. Moving forward rescheduled to have water pump fixed on the 25 th of July. Only to be told they couldn't take our word that it was the water pump. Took it back in on July 25 th just to be told is was the water pump and the part had to be ordered.... Ihad to call on August 5th was told that the part JUSTarrived today... Shocking!' when I explained that I was upset over having to bring my car back on the 25 th of July because they couldn't take my word that it was the water pump and now having to bring it back for the third time. I asked for compensation for the mix up. Kevin Anderson said and I quote "what more do you want it's free. It seems to me you're making a big deal out of this. You're trying to EXTORT me to get something free!" Never in my life have I been spoken to like that. Maybe somebody needs to teach Kevin some customer service skills. Then he proceeded to tell me to take my car somewhere else. Asked me why I didn't take my cat back to where I bought it! I told him because it's far and we were advised not to drive the car. So I took Kevin's advice and am taking my car somewhere else! More
by Dowd13
Employees Worked With
Kevin Anderson
April 20, 2016
Impossible to schedule a service appointment I spent 2 days making multiple phone calls and leaving messages for service advisors attempting to schedule an appointment. No one ever called me bac I spent 2 days making multiple phone calls and leaving messages for service advisors attempting to schedule an appointment. No one ever called me back. Not one person. I guess I will spend my money elsewhere. More
by sam adams
Employees Worked With
multiple service advisors
October 29, 2014
Assistance in Vehicle Features I stopped by the dealership to get a key made and went in to ask Jarrod a few technical questions about the vehicle. He came out, went through things I stopped by the dealership to get a key made and went in to ask Jarrod a few technical questions about the vehicle. He came out, went through things with me and ensured I understood how and why certain features worked the way they did. He's awesome!! More
by GVennare
October 07, 2014
went in for oil change on old car, came out with a new car Very informative and helpful to set up my sync and explain all the gadgets and how they work on my new car. Ben was extremely helpful with this sale. Very informative and helpful to set up my sync and explain all the gadgets and how they work on my new car. Ben was extremely helpful with this sale. I just went in for an oil change on my old car and ended up buying a new one. More
by judih1245
Employees Worked With
Ben Aul
April 01, 2014
Service Dept. does the right thing! After $1,000 repair, vehicle returned DAMAGED (puncture in hood, from the inside-out). Pointed this out to Kevin who immediately apologized and remed After $1,000 repair, vehicle returned DAMAGED (puncture in hood, from the inside-out). Pointed this out to Kevin who immediately apologized and remedied the problem. It's rare (these days) that a dealership would accept responsibility and then repair the damage. Overall, I am very pleased with Kenny Ross' response and subsequent repair. Kevin Anderson was great to work with. More
by MissyCar
Employees Worked With
Kevin Anderson
July 18, 2012
I took my ford freestyle in the week befor memorial day due to a AWD malfunction light. The service people were nice and spent about 3 hours taking it apart and told me they thought it was a sensor proble due to a AWD malfunction light. The service people were nice and spent about 3 hours taking it apart and told me they thought it was a sensor problem. They had to order the part and said it would be about 5 days. Since it was the week before memorial day, it was not a problem for me. I waited. And I waited. After hearing NOTHING for over 5 WEEKS, I called after July 4th holiday and spoke to my seri e guy (Scotty). What. Coincidence! He was just checking on the part that morning. He put me on hold to "double-check". After 15 minutes I hung up foolishly thinking he would actually call me back. That was over two weeks ago and i have still not heard back. I would like to be able to recommend this service department but cannot seem to get any service actually done. I really do not think it is up to me to keep calling over and over again to find out if a part the service department ordered has arrived. More
by Noodleb2
Employees Worked With
Scotty
