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Kenny Ross Ford South - Service Center
Castle Shannon, PA
363 Reviews
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363 Reviews of Kenny Ross Ford South - Service Center
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July 01, 2010
I brought my car in to the dealership for an oil change. I don't normally use a dealer, but it was late in the day and I heard they had evenong hours. I stopped without having appointment and they took me I don't normally use a dealer, but it was late in the day and I heard they had evenong hours. I stopped without having appointment and they took me in right away. They also found that my brake fluid was low and topped it off for me. This was a great experience and I appreciate the courtesy and efficiency that Michael provided. I'll be back the next time my car needs serviced. More
by Scott724
Employees Worked With
Mike Winowich
June 27, 2010
After many assurances of the cars' stuctural integrity After many assurances of the cars' stuctural integrity and clean accident record,I purchased a "risk free" 2003 Ford Taurus SEL with 49,327miles on N After many assurances of the cars' stuctural integrity and clean accident record,I purchased a "risk free" 2003 Ford Taurus SEL with 49,327miles on November 1, 2009. Since that purchase date,in March 2009(only 4,000 miles later), I had to totally replace the front disc brake rotors and pads, replace the rear drum assembly and rear drum brakes,and get the tires balanced ($390.00). At that service visit, I was also told that both tie rods needed replacing ($308.00). Just one month later,after trying the a/c, smoke began billowing from the engine. When brought to Kenny Ross Ford, they informed me that the a/c system would need a total repair. After charging me $45.48 to check the a/c,I was hit with an estimated repair bill of nearly $1800.00. Now, just six months later (June 2009), the rear springs have broken on the car AND I was told by the tow truck operator the car has had front end damage and "fairly extensive" body work. To date I have received only one offer of assistance from Kenny Ross Ford;"go to a junk yard and find the parts needed, then find a mechanic to install the parts." Nice, huh? I will keep everyone at Dealerrater informed with further updates. More
by djkibbs
Employees Worked With
service department
June 21, 2010
2008 Expedition, now has 32,000mi. Re-occuring transmission/drivetrain problems. The first time it happened, it basically ruined our family vacation! In the past year, I have made 5 trips to dea transmission/drivetrain problems. The first time it happened, it basically ruined our family vacation! In the past year, I have made 5 trips to dealership (mostly Kenny Ross South Store). Number 6 is scheduled for tomorrow. This is my last try at Kenny Ross before I try another dealer, then another make of vehicle! This dealer is quick to promise "Kenny Ross home of the 100,000mi warranty on every new vehicle" Go ahead, try it... I think you'll find it's as empty as the time off you be taking from your job running back and forth to this dealer. I feel the staff has been neither helpful, nor, sympathetic to me or my wife. (Except, Andy Weiss, he at least showed concern for the customer) I am quickly loosing confidence in this dealer and Ford products altogether!!!! More
by JLG009
Employees Worked With
Leo Alfonsi
