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Kenny Ross Ford South - Service Center
Castle Shannon, PA
341 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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341 Reviews of Kenny Ross Ford South - Service Center
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Verified Customer
October 06, 2023
Great service from both Mark the rep and the gentleman who checked me out when I picked up my truck. He provided the price and date on the phone of when I could expect my vehicle to be done with getting n who checked me out when I picked up my truck. He provided the price and date on the phone of when I could expect my vehicle to be done with getting new tires. More
by NWORTMAN2
Employees Worked With
Mark Seklar
September 25, 2023
All Employees are friendly and very helpful. Got my car in quick and work was done quickly. Also love that they was the cars when done. Got my car in quick and work was done quickly. Also love that they was the cars when done. More
by lindabski
Employees Worked With
Service department
July 25, 2020
Terrible experience start to finish I would honestly give this location zero stars if I could. They sold me my vehicle WHILE it had parts that were actively under recall/warranty and nev I would honestly give this location zero stars if I could. They sold me my vehicle WHILE it had parts that were actively under recall/warranty and never mentioned it to me AND skipped that section of my paperwork entirely. As a first-time car buyer, I did not know any better - but upon researching, they had a LEGAL obligation to inform me before i purchased. Furthermore, I brought my vehicle back for service THREE subsequent times because the transmission was stuttering due to the part that needed replaced that they never told me about. The first two times I was told that I did not, in fact, have the part, and there was nothing they could do. After getting it looked at by an independent mechanic for an unrelated issue, and having THEM tell me that I had the part that needed replaced, I brought it in a THIRD TIME. They conceded that I had the part, told me it was on back order from Ford, that they were placing an order, and would notify me when it arrived. Shocker ... i never heard back. For 8 months. No one spoke to me with respect or took me seriously. If you are in the Pittsburgh area and have the ability to go to a different location, DO SO!!! The Moon Township location listened to my concerns, immediately confirmed the issue that needed addressed, and fixed it SAME DAY. I will never be back to Kenny Ross Ford South for any reason. I'm beyond disgusted. More
by Don't go here :)
Employees Worked With
Whoever the service manager is, as well as a woman named Paula. I won't blame my sales man, who I believe was named Gary.
July 10, 2020
very unprofessional took my truck to have the e-brake fixed. when i got it back, the e. brake went all the wall to the floor and did not stop the truck from moving even o took my truck to have the e-brake fixed. when i got it back, the e. brake went all the wall to the floor and did not stop the truck from moving even on the slightest grade.now heres the good part. i called the service manager Paula and explained the problem and she told that it was normal.then she told me the car was fine when it left there. as if she left her office and drove it her self.not to mention the grease and boot marks all over my white rocker panel.Please do not take your vehicle there.they could careless about you.like i said very unprofessional! More
by joemitch5825
Employees Worked With
paula service manager
