Back

Kenny Ross Ford South - Service Center

Castle Shannon, PA

4.8
324 Reviews

324 Reviews of Kenny Ross Ford South - Service Center

Sort by
October 11, 2024

Took my truck in for brakes, they drove around my truck for an hour (wasted 20 miles worth of fuel) then came back and said nothing was wrong with my brakes. The brakes still squeak every day. More

by KENNYJESKO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
October 04, 2024

Had the car in for warranty work 2 times. Issue still not fixed. This is very frustrating. More

by DACARSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Oct 10, 2024 -

Kenny Ross Ford South responded

"DACARSE" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@kennyrossfordsouth.com or respond directly to this message with the requested information. We hope to hear back from you soon.

October 01, 2024

RE: Service 06/09/24 Mechanical work was fine, as usual (as far as I can tell). However, I experienced a surprise inconvenience, BUT - Service staff provided an accommodation I neither requested or expe More

by rbowm1
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Myles
September 30, 2024

These people are amazing! I am treated so well and I can have a quiet space to do my work! The mechanics send text updates! The service manager is a GEM! I love these people! More

by ADOWENS72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaylee
September 28, 2024

Friendly, efficient service! I have been a customer at this dealership for many years! Never disappointed! More

by PATTYANN40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocky Bodzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
NICK KRISTIANSEN
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 28, 2024

Your service department is great. Everyone is friendly, knowledgeable and thorough. We recommend Kenny Ross to friends and family. We are thankful to have a place we can get our car a More

by HL1SAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paula Moonie 5 stars
September 27, 2024

I arrived at the dealership, the service department was waiting for me. They already had my work order ready, so I just went to the waiting room. They came to get me when the job was finished. They were ve More

by Packan2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla Rockey
September 25, 2024

A visit to this dealer is always easy From scheduling appt to explaining any work Done or needing done Highly recommend More

by TWCHRCENCDTC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service writer Kayla
Sep 26, 2024 -

Kenny Ross Ford South responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

September 25, 2024

Stephanie Kear and her team did a great job on our 2019 ford Ecosport. good job well done. More

by mokeymj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Peacock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2024 -

Kenny Ross Ford South responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

September 25, 2024

I love the pick up and delivery. Makes it so much easier to get work done! More

by Marsha1353
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark in service
Sep 26, 2024 -

Kenny Ross Ford South responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!