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Kenny Ross Ford South - Service Center

Castle Shannon, PA

4.8
318 Reviews

318 Reviews of Kenny Ross Ford South - Service Center

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February 20, 2024

Kayla, my service advisor, was very helpful throughout the entire service process. She reviewed all issues that required repairs and the cost for those repairs. More

by jrbuffington
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor- Kayla
Feb 21, 2024 -

Kenny Ross Ford South responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

February 14, 2024

The mobile service was wonderful. Nick was on time, polite and finished my service in a very timely manner. More

by Tcapan426
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Feb 14, 2024 -

Kenny Ross Ford South responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

February 13, 2024

Very professional and polite dealership was clean and the employees very friendly and kept me informed on my vehicle status More

by REPBOWLER54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paula mooney and Kylie
Feb 13, 2024 -

Kenny Ross Ford South responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

February 13, 2024

A delightful, laugh out loud experience from the start! I give it a 10! I would do it all again given the opportunity. More

by annie.volaric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collision Center...Grace and Gavin
Feb 13, 2024 -

Kenny Ross Ford South responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

February 10, 2024

Service Department is always very good to deal with. Explains the repairs needed, the cost for them, and the timeframe to complete them. Friendly to deal with. Prices are normal. Timeframes are norm More

by LOUISWEHAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt LaFrankie Service Department
Feb 13, 2024 -

Kenny Ross Ford South responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

February 09, 2024

When a notification appeared on my dash, I was able to call the next morning & get an appointment for the next day. It was great that I was able to get service so that the issue wouldn't cause further da More

by KML325
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocky Bodzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2024 -

Kenny Ross Ford South responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

February 08, 2024

They go above and beyond to help you in buying or just servicing your vehicle. More

by MMCCANN794
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
Feb 09, 2024 -

Kenny Ross Ford South responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

February 08, 2024

Sean was great! I got there the night before and he let me pull the car in so it was locked inside for the night. At 8:30 the next morning he was already on the ph More

by CAURSITZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah Kassouf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2024 -

Kenny Ross Ford South responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

November 09, 2023

Great service. Picked my car up at my house as scheduled. Called me to let me know it was done and they were bringing it back to my house. More

by DB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Glunt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chuck Yeager, Brendan Butler
Nov 09, 2023 -

Kenny Ross Ford South responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

November 09, 2023

The team in service does an excellent job. They are very responsive and they do great work. More

by NICK.HICKTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t recall the names, but each person that I’ve come into contact with has been first class.
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