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Kenny Ross Ford South - Service Center

Castle Shannon, PA

4.8
349 Reviews
Call Service Center (412) 881-0001

349 Reviews of Kenny Ross Ford South - Service Center

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March 28, 2024

Serviced my truck quickly and identified the root cause of a nagging issue, that will be fixed as soon as the replacement parts come in. More

by justinf951
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
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Mar 28, 2024 -

Kenny Ross Ford South responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

March 28, 2024

Provided great service for my vehicle. Very knowledgeable staff and technicians. And provided me a loaner vehicle while my car is being worked on. More

by sondra.goller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Mar 28, 2024 -

Kenny Ross Ford South responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

March 28, 2024

Great service consultants always willing to take time to explain what repairs are priority to repair and what ones could be held off for a later visit never looking to push for one big sale More

by RAURACER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paula Mooney / Kayla Rockey
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Mar 29, 2024 -

Kenny Ross Ford South responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

March 28, 2024

Very accommodating and professional in their work. Friendly atmosphere created by all the employees great service More

by TTRBOVICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Mar 28, 2024 -

Kenny Ross Ford South responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

March 25, 2024

Truly disappointed in service and cost! Wanted to buy a car, was showed the door. More

by JPKLEIN2109
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Floor manager
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Mar 26, 2024 -

Kenny Ross Ford South responded

"JPKLEIN2109" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@kennyrossfordsouth.com or respond directly to this message with the requested information. We hope to hear back from you soon.

March 25, 2024

Paula ,service manager went out of her way to try help diagnosis my problem with minimal expense. I greatly appreciate her efforts and apologize for my past negativity. More

by BEGIN10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paula
Report | Print
Mar 26, 2024 -

Kenny Ross Ford South responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

March 23, 2024

Excellent service! Mark took care of everything and went above and beyond my expectations! He was fantastic! More

by Alyssadziadyk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
Report | Print
Mar 26, 2024 -

Kenny Ross Ford South responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

March 23, 2024

The experience was a good one with courteous, professional and prompt service with the Collison department with the work on my car. More

by AMOSESSO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Swartz
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Mar 26, 2024 -

Kenny Ross Ford South responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

March 22, 2024

I was kept aware of any issues with the vehicle and communication was great. The service mechanic sent pics to show the problem More

by JSAITTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department Kiegan
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Mar 22, 2024 -

Kenny Ross Ford South responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

March 22, 2024

Gavin was fantastic. He was excellent at communicating with me and giving honest and accurate updates. More

by CHARNEY33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin in Collision
Report | Print
Mar 26, 2024 -

Kenny Ross Ford South responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

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