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Kenny Ross Ford South - Service Center

Castle Shannon, PA

4.8
318 Reviews

318 Reviews of Kenny Ross Ford South - Service Center

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March 03, 2024

Service dept does excellent work. I ended up leaving my car overnight (my choice) and they got an Uber to take me home. All the work was done perfectly. Staff is great. More

by jashadle
Recommend Dealer
Yes
Employees Worked With
Matt - service dept
March 02, 2024

Excellent work in the service center. The staff were helpful and explained needed procedures well. More

by CAROLM.YOUNG77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaila Rickey, Mark Slekar
March 02, 2024

They did a good job getting my truck taken care of and getting it back to me quickly More

by GUNNERSDEN1
Recommend Dealer
Yes
Employees Worked With
Service desk
March 01, 2024

They took my truck in without an appointment, got it done within my timeframe and treated me like an important customer. Excellent people and service More

by Murman427
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla
March 01, 2024

The service center is amazing. Always friendly and helpful. They work around my schedule and I have never had any issues. The communication is stellar. More

by mjmmjm35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla
March 01, 2024

Upfront with me about what I needed and the price. My only issue was the timing it took to complete the job. Even through my frustration the customer service reps remained professional. More

by shamarafielding
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla, Keagan
February 28, 2024

Friendly and nonjudgmental about my lack of mechanical knowledge. When I leave dealership after exceptional service, I’m delighted and secure that my aging car is safe. Thanks More

by PHILOMENA.MUIR1102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
February 27, 2024

I was checked in as soon as I arrived They explained what my car needed in easy to understand terms My work was completed in a short period More

by SANDAES
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paula Mooney
Feb 27, 2024 -

Kenny Ross Ford South responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

February 27, 2024

Convenient save time people are friendly never had an issue with anything that I needed to have repaired parts counter people are very knowledgeable More

by LOUSTRASH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keagon
February 25, 2024

Courteous from first person contact on phone, to service staff, comfortable waiting area, provide updates on service progress, explain work that needs to be done, & reasonable cost with coupons. More

by ADELAIDE.EPERTHENER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry - didn’t jot down names!
Feb 27, 2024 -

Kenny Ross Ford South responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

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